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          Business Profile

          Hand Tools

          Ryker Tools

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hand Tools.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased the extended handle ratchet loppers at the State Fair because they offered a 100% Full Replacement Warranty and have loved them. However after only 1 1/2 - 2 yrs of minimal use the ratchet stopped working. Tried to reach the company for over 3 months with no response except for the initial email response from ****************************************** asking for a picture and more details. Those were sent immediately to them. Have heard nothing more after several voice messages and emails. I would love some follow up to this issue but I am getting none. I have checked my junk email many times and still crickets.

          • Initial Complaint

            04/18/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Purchased a telescopic ratcheting ***** with a life time warranty at a home show a few years ago from the Ryker booth. Ratcheting mechanism has failed. No response in over 10 days to emailed inquiry. Nor do they ever answer the phone or return messages. Apparently the only way to get their attention is through BBB.

          • Initial Complaint

            07/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            on July 13, 2023 I ordered a blade replacement, for $11.77 on a clipper I bought at home show years ago and have not received any email conformation and have called several times and not been able to speak to anyone. Is this a real business or an I being scammed? If so I am cancelling credit card asap.

            Customer response

            07/18/2023

            company has called me and sent product, my email was not connected correctly, so my mistake, sorry to complain, I over worry about scams, there is no problem, sorry to be an impatient person, pleas drop complaint. Thank you, *************************

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered replacement part for long handle trimmer. Left messages and email but never got response or promised receipt for purchase. I don't know if the order is in process or what. Bottom line cannot contact the company via any means.

            Business response

            06/18/2023

            ****************** placed an order on May 21, 2023. Confirmation emails are auto generated when the order is placed. This order shipped on May 31, 2023 and email was auto generated at that time with tracking information. The tracking number shows that the order was delivered on June 01, 2023.

            Customer response

            06/19/2023

            I have reviewed the business response and accept this resolution. 

          • Initial Complaint

            10/14/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I bought multiple products from this company while they were selling at the fair, and I was told should I ever have any issues with their products to contact their company as their products have a life time guarantee. One of the items broke and I have been attempting to contact this company multiple times over the course of about 7 days via website message, calls including leaving voice messages.

            Business response

            12/08/2022

            Consumer Response /* (2000, 9, 2022/12/08) */ This has been resolved successfully. Thank you for your help

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 1849

          Paris, TX 75461-1849

          Get Directions
          Visit Website
          (903) 517-0364

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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