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          Business Profile

          Rodeo

          Pecos Rodeo

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Rodeo.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On June 25, 22 I purchased ****** worth of t-shirts which was 3 t-shirts, order # **** from the online store for the Pecos Rodeo ******************************************************. I went through the Shop Pay app with Affirm and made payments. There were 4 payments made totaling ******. I sent two emails to the email address listed on the site stating my order number, how much I paid and my contact information on July the 7th, and again on July 22. I contacted the chamber of commerce in Pecos ***** in August after I had not heard anything back from the email: ******************************** The chamber of commerce employee said the person in charge of the merchandise had a t-shirt shop there in Pecos and gave me the number to the shop locally. I called on two separate occasions and no answer. I called the chamber of commerce again in Oct. and explained the whole situation she said she had the persons cell number I called and left a detailed voice mail and never got a reply. I have have contacted *************** I used to purchase the product and they are not able to help. I have also contacted my bank to try and find a resolution to the problem. The bank is saying because this has rocked on since June they are they can help because it was a valid purchase even though I have not received the merchandise. I have in good faith made the necessary payment to get the products and am sitting here having paid my hard earned money with nothing to show for it. I would like a refund from the shop since I have tried to get the t-shirts and this has been such an unpleasant experience I no longer want the t-shirts from the rodeo. I have not received any communication from the shop or the pecos rodeo email.

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          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Pecos, TX 79772-2625

          Visit Website
          (940) 351-6021

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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