Concrete
Absolut ConcreteThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Extremely disappointed with Absolut Concrete's service.I hired Absolut Concrete in August 2023, and I must say, the service has been nothing short of disappointing. Within just a month of the concrete being poured, cracks have started to appear, and it has been months that my issues are not resolved. This is absolutely unacceptable and speaks volumes of their quality of work and service.The business model relies on third-party contractor (RJ Concrete Construction LLC) who, in my experience, have shown a complete lack of professionalism in both their work and communication. Despite numerous attempts to follow up on the issues, I received little to no response from Absolut Concrete.Moreover, the concrete was poured using a rusted wire mesh with no rebar, which is a disregard for quality standards. To make matters worse, the mesh was not even laid appropriately.I would strongly advise potential customers to consider other options for their concrete needs.Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Absolut concrete came out and performed some concrete for ** in July of 22. Cracks a started to appear very soon after that but I thought that seemed normal. In May of 23, before my warranty expired, I noticed the cracks getting bigger and tried to contact the company for resolution. I was mainly dealing with ******** messenger until the company blocked me from seeing their profile. Luckily I had the owners phone and contact him. After a couple of texts he agreed to send someone out to look at my porch and schedule a fix. After a month someone finally showed up took a few pictures and then left. I havent been able to get any contact going since that time. That was late August. I have tried to make contact weekly to no avail. Im starting this process so I can try all avenues available to me prior to the court system.Initial Complaint
05/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I purchased a concrete patio extension from Absolut Concrete for $1,600 on 1/24/2023. Construction was completed on 2/14/2023 and ****** Rossi received the second half of the payment ($800). The first half ($800) was paid on 2/13/2023 after the concrete was poured. This totals to the full $1,600. Months go by and I figured all was well since I paid the bill promptly and the work was done. On 5/25/2023 I am outside mowing my yard when I am approached by a man claiming he is from Maya ********************* the subcontractor that provided materials to ****** for the job. He says that he hasnt heard from ****** or received any payment for the materials from February and threatened me with a lien on my home for the amount plus legal fees. I contacted Absolut Concrete that very day and ****** told me via email, and I quote: I am in contact with **** and will take care of the payment, please dont worry about the lien because that wont happen.2 days later, on Saturday evening 5/27/23, I receive a text from **** Concrete to me and ****** of Absolut Concrete once again asking for their money and threatening me with a lien on my home for both the cost of materials and legal fees. Absolut Concrete has not resolved this issue and it is causing me, the homeowner who responsibly paid his bill in full, to be harassed and threatened financially.Business response
06/29/2023
Good afternoon,
Thanks for submitting the complaint.
We are making payments on that case, we paid our contractor and he didnt pay for the concrete ordered by him. On our side we are honoring twice for the same thing were we didnt have any profit from the beginning.
Thanks again.
Customer response
07/01/2023
Complaint: 20113823
I am rejecting this response because:I just received a text from the concrete company again (7/1/2023) asking for payment for the materials. This has not been resolved.
***********************
Initial Complaint
12/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
The owner subcontracted the work for a concrete patio. Subcontractor never paid the concrete supplier, concrete company has filed for lien on my property. The payment has not been received. ****** ********************** has told me not to worry check was in the mail over a week ago. Mr. ********************** will not answer the phone, return calls or answer emails now. It seems he has done this before and I believe him to be a not so honorable contractor and I the end user will pay for it with a lien on my property and occurred fees. I have all receipts that I payed Mr. *********************** With proof of payments to absolute concrete. Please investigate this man and his business immediately .Business response
12/02/2022
Good afternoon,
I am sorry that this occurred, we as Absolut Concrete paid those materials to our contractor that worked at your property. He stated that the payment was sent to HotCrete and I am waiting for them to complete. Sorry to mention that to you, I honor my business and I make every single payment and won't agree with your comment that I did that before. Your house won't have any lien since if they don't get paid I WILL PAY IT AGAIN. Hope you have a wonderful weekend.
Customer response
12/02/2022
Complaint: 18489746
I am rejecting this response because: I will not be satisfied until subcontractor Hot Crete confirms payment for services.
Regards,
***************************Initial Complaint
10/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
There have been four "no shows" to finish the work on a patio, that has been paid for, in full. The owner, ******, will no longer take my phone calls, and he is no longer answering my emails. He is not refunding me, per my request, the amount for the coating/ painting that he is not completing. He tells me the crew will be there "today, or, "this week", and they do not show up. I advised him of the 4 no shows, and he does not address that concern, he only states that "the crew has the sealant". I have not seen his crew since September 14th, 2022. I no longer want their service, due to the 4 no shows, I just want the $250 for the painting/clear sealant refunded immediately so I can hire someone else to come out and finish the work.Business response
11/02/2022
We are sending the refund payment, please remove the complaints.
Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending the actual refund given to me, which I have not yet, to date.Regards,
***************************Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Company began the job on 9/21/2022. Amount we paid for work- $3855.00 What did they commit to providing us- Pouring a patio extension +/**** sq ft.What is the nature of the dispute- We have paid in full and the work has not been finished. Patio needs all of the spots and splotches removed on the top by grinding or buffing. Left splattered concrete on back of house.Has business tried to solve the problem- business solved 1 of 2 problems. 1 outstanding issue with the surface not being finished. Business told ** they would have crew come out on 10/14 to fix problem. Crew did not show up. Noone is returning our messages. Account# Invoice #**** We want the job finished timely and if the job is not completed properly we are requesting a 50% refund.Business response
11/28/2022
Job has being completed already, thanks for checking out.
Customer response
12/02/2022
Complaint: 18243067
I am rejecting this response because: Please see attached
Regards,
******* And *****************************Business response
12/02/2022
Good morning,
Here the message I got from my worker stating everything at ***********************************
************, ** ***** is good and the few pictures I have from the work completed.Thanks and have a great weekend.
Customer response
12/02/2022
Complaint: 18243067
I am rejecting this response because:The pictures that we sent are current. The job is incomplete. The top of the concrete has workers footprints and the company did not buff out the irregularities as was mentioned and agreed upon. We were told that they could buff out the irregularities- footprints, etc. Basically they need to refinish the top and seal it. That was not done. Even some of the workers who came to fix the original crews mistakes indicated this. We relayed everything to ****** Rossi and he was going to send someone to fix this. It NEVER HAPPENED!!! This is unacceptable. Period!
Regards,
******* And *****************************Customer response
12/14/2022
Complaint: 18243067
I am rejecting this response because:I am rejecting this response because:The pictures that we sent are current. The job is incomplete. The top of the concrete has workers footprints and the company did not buff out the irregularities as was mentioned and agreed upon. We were told that they could buff out the irregularities- footprints, etc. Basically they need to refinish the top and seal it. That was not done. Even some of the workers who came to fix the original crews mistakes indicated this. We relayed everything to ****** Rossi and he was going to send someone to fix this. It NEVER HAPPENED!!! This is unacceptable. Period!
Regards,
******* And *****************************Business response
01/18/2023
Analyzing those pictures I would like to schedule to send a crew to fix that.
Please let me know a date on the next 3-4 weeks.
Business response
02/14/2023
Due the weather last week our schedule is a little tied, it will probably happen the next 2 weeks.
Customer response
02/21/2023
Complaint: 18243067
I am rejecting this response because:we would like to know. Date and time. Most businesses set appointments with their customers. We need this resolved asap. This has been going on since 9/22 when the r weather was fine. Spring is around the corner. How long will this keep getting pushed out?
Regards,
******* And *****************************Customer response
03/24/2023
Complaint: 18243067
I am rejecting this response because:I am rejecting this response because:we would like to know. Date and time. Most businesses set appointments with their customers. We need this resolved asap. This has been going on since 9/22 when the r weather was fine. Spring is around the corner. How long will this keep getting pushed out?
Regards,
******* And *****************************Initial Complaint
09/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
******, owner and operator subtracted the work for a concrete patio- Subcontractor never paid the concrete supplier, concrete company has filed for lien on my propety as of October 5, 2022 if payment is not received. ****** Rossi has told me not to worry check was in the mail over a week ago. ****** will not answer the phone, return calls or answer emails now. I believe him not to be a honorable contractor and I the end user will pay for it with a lien on my property and occurred fees.I have all required documents and invoices with proof of payments to absolute concrete. Please investigate this man and his business.Business response
10/10/2022
Good morning,
As we mentioned to the client, one of our brokers where we were buying concrete from didn't pay the supplier Ranger Ready Mix. The broker promised to pay Ranger Ready Mix by 10/06/2022 and he didn't pay. On 10/07/2022 I went myself and paid Ranger Ready Mix, customer doesn't have anything to do with the situation, since he got the notice he was informed about what was going on and our plans to resolve the situation. Account is paid in full and nothing to complain about. Please close the case.
Customer response
10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************Initial Complaint
04/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Absolut Concrete is the business I am reporting: So its started off great but the crew was very messy and I had to clean up beer cans free m my flowerbed and yard. They busted our water sprinkler and wont comeback to fix it. No many times we attempted contact. The quality of work is poor. The job is unfinished we did not receive what we asked for.Business response
04/19/2022
Good afternoon, we apologize for anything that is beyond our control, especially when pipes is boosted, they need to attach the wood to the ground to create the forms and be able to pour, unfortunately pipes is underground and can be a problem sometimes. We got an sprinkler technician and we sent and paid him to go there and fix the pipes. He also rerouted all the wires that wasn't part of our job and it wasn't included on our estimate. Attached the payments sent to him totaling $925. He also mentioned that he will do an extra services for you guys. Confirmed with ******* that all the sprinklers is working. Attached him confirming that. ******* phone number is ************. Please let me know if we can assist with anything else. Thanks
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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