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          Business Profile

          Marketing Consultant

          Landmark Management Group

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marketing Consultant.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I was supposed to move into ********* in late July, however it was not ready on the original date due to a construction issue. I decided not to move in at the later date proposed because my lease was up elsewhere. Monies given to Creekside were to be returned to me via mail. Several weeks have gone by and nothing has been returned as stated. Each time that I phone in, I'm given a new excuse or someone higher than the person answering is to return my call but to no avail, no one returns my call. I'd like my refund.

            Business response

            08/08/2024

            We spoke with ****************** to let her know this complaint was filed against the wrong company. Our company has nothing to do with real estate transactions or apartment complexes. ****************** indicated she will let the BBB know her compliant was submitted in error. Thank you. 

          • Initial Complaint

            06/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Landmark at ******* has been a very horribly customer experience. My wife and I never was late on our rent. We made sure we communicated issues via email. We are still trying to get payment plan information from the local management team. We have sent emails to regionals, the property manager that was there. *******, is no longer there. So, we are having to deal with others. That do not know the promises that were made. The persons in place now, are rude, condescending, and really dont care. I need responses to the promises that were given. I have the emails to support. I need a member of the regional management team to contact me back after investigating the lack of support, and assistance we have experienced. Poor customer service does not accurately describe what we have experienced. People trying to rush us off the phone, because they dont want to deal with the issue. I have left ****** reviews. I have moved to this step to make sure my voice is heard. I have excellent rental history. I would love to make sure it stays that way.

            Business response

            06/17/2024

            Good morning,

            Th complaint submitted by the consumer is related to a different business.  Landmark Management Group is a debt resolution and services organization that does not provide nor own any apartment or residential properties.  The consumer is referencing an apartment complex call Landmark at *******, which is owned by Landmark Management Partners, a different company.  If you could please remove the complaint and direct it towards the proper company, it would be greatly appreciated.

            Thanks!

            Business response

            06/18/2024

            **************** is speaking about a different company that is not related to us. Our name is Landmark Management Group, LLC. **************** is referring to a completely different company and listed our name in error. We do not transact business with any individual consumers. At this point, as we have not had any dealings with ****************, there is nothing further we can do. Thank you.    

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6400 Pinecrest Drive, Suite 400

          Plano, TX 75024

          Visit Website
          (972) 202-5871

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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