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          Business Profile

          Mulch

          Texas Pure Products

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mulch.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/26/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Texas Pure Products in *****, ** has discriminated against our company, in favor of another business. Refusing service after promising to provide services, in favor of benefiting a competitor in the area.

            Business response

            02/09/2023

            I was made aware of this issue by my Sales Manager on the day of the occurrence. She was visiting an established customer with a new product they would potentially have interest in selling to their customers. At that meeting, ********* Roses visited this customer and noticed our product and expressed interest. They were a customer of the business we were visiting. After the meeting, ********* Roses contacted my Sales Manager. They may have gotten her contact information from her car in the parking lot. They requested to buy direct from us bypassing our established customer. This is a very challenging position we are in. We waited to see if our customer decided to carry the product, which they did. Because of that, we did not feel it was appropriate to sell direct to ********* Roses given the circumstances of how they discovered us. Had they not, we would have felt more comfortable selling this product direct to them. On January 25 and 26, they left two negative reviews on ******* I responded to both with my email and asked if they could send me their contact information so we could speak in more detail. I have not yet had a response. On Monday, February 6 at 9:43am, I left a voicemail asking to discuss this issue using the number included in the complaint and have not yet received a call back at the time of this response.

            Business response

            02/10/2023

            ******************** contacted me this morning by email. I will visit with my team on a resolution Monday and follow up with him.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          9901 Custer Road

          Plano, TX 75025

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          (972) 769-4150

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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