Reviews

We checked in late to Dolce Vita and while walking around the house we found c*** roaches inside and outside the house 3 of the toilets were leaking and loose and the water was cut off on two of these toilets showing it was a known issue. When we started settling in our son found a bed bug crawling on his bed and we called to report that and the other issues and they confirmed it did look like a bed bug and we let them know we would be getting a hotel. We were told that they could cover the hotel for the inconvenience.The next AM we went to the office with the bug we killed and they(******)confirmed it looked like a bed bug but claimed the person who needed to look at the issues was in a 1 hour zoom meeting with corporate and could not be bothered. After 5 hours we were called and told now that it wasnt a bug and all they would do was change the sheets and we could go back.This is the second house we have rented with this company that had problems and we wont be renting with them again. Dont be fooled by the nice pictures it is all staged and never as nice as it appears. We had toilets leaking, cabinets that were broken and held together by a rubber band, bugs everywhere outside and downstairs and a bed bug found in the bedroom, doors in some rooms that lead outside that wont close properly, the upstairs balcony is flimsy and flexes unsafely, floors are warped and flexing in the bathrooms upstairs due to previous leaking, the house was musty.After posting this We ended up getting a refund offer of the payment but the agreement was not for the full amount and also did not include the hotel stay we had to book after midnight which the operator after hours said they would cover. The stipulations for taking down for a full refund was to remove this review. This was with *****.The *** they wanted us to sign for a partial refund breaks laws, amendments, and FTA. It is illegal. I also have voicemail, pictures,emails -full refund agreed by homeowner.

My **************** will never use Silver Sands **** Rentals again. First we were scheduled to drive on *************** during hurricane *****. I called on Saturday evening as we had to leave at 4AM Sunday morning. I had to call due to a lack of communication about the mandatory visitor evacuation. I had sent three emails over two days prior to calling without a response. I spoke to the office manager who told us in a recording "Don't Come" and promised SSVR would return our stay. I ensured the conversation was being recorded. Then I discussed our plans with the adults to ensure all our safety. I sent an email within that hour to SSVP confirming we would cancel and thanking them for the refund offer. We then canceled our hotel booked for Sunday evening and made other AirB&B arrangements for the week. Monday afternoon I received an email thanking us for checking in. ?? After several calls I spoke with a General Manager who still refused to honor the recorded message but would refund the 1 day due to mandatory evac. So we packed our bags and drove overnight. Arriving late Tuesday evening, we entered a filthy house. MA707- Mer Sea Azul Ignored emails Recorded word not honored - zero refund yet received 9 days post stay Filthy unmaintained house Unable to play in grass due to trash, ants and painful sticker burrs Unable to use pool - filthy bugs and grass clippings (no skimmer nets to self clean)Creepy Ring camera recording pool activity Used hand towel, dirty shower curtains ************ bottles left in both inside and garage refrigerator Visible dried food on & between furniture and kitchen utensils Broken furniture Ignored by General Manager and Office Manager Patio furniture too dirty to sit on and covered in ************ Dozens of pictures captured as evidence submitted to SSVR. A front desk lady by the name of **** responded via email and a phone call but as nice as she was, a refund has yet to be received.

I hired SSVR to manage 18 of my properties. The one year I used them was the worst financial year Id had financially. When I fired them, they stole my website and my property name which now directs internet searches to their website. *** hired an attorney for a cease and desist in this matter. Additionally, the damage waiver they collect from each guest is never used as intended. I had to spend thousands of dollars in repairs that should have been paid by SSVR. Im also lawyered up in this matter. Absolutely the worst management company in ************. So many other issues but not enough time to mention. Do yourself a big favor and DONT HIRE SSVR or use them for a vacation rental. You will be 100% disappointed if you do!

We have had a horrible experience. We arrived and there were dirty water bottles, and drinks left on the front patio. We called immediately Upon arrival. They advise they would have housekeeping come by. The four days we were there, no one came by. The doorhandle leading out to the back patio and pool broke off. We called Maintenance three times to fix it. They kept telling us someone would come by no one ever showed up. We spent the entire vacation dealing with a broken door, going out to the main back patio. We will never rent from this property management company again. Absolutely insane that you spend that much money to get such terrible service. The other thing is every bathroom had one towel. We had to go buy towels just to get through our weekend and we had to wash numerous loads because there were not any cleaning supplies or Detergent or clean towels. Never again!!!! Dont rent from this company.

Terrible experience. Stayed at **** and tonic in Port a . Advertised 2 king size ********* had one. Since it didn't say garage access then you couldn't use the garage. So we kept unloading two trucks full of expensive items. Called several times saying golf cart parked in wrong location. When it wasn't. No soap shampoo broom much of anything to use. Tried to call starting day one no call back ther than to say about owners upset about parking the golf cart in neighbors area. Told them again ***** has responded to my concers . Oh well attitude. Ask for general manager still no call received.