Complaints

• Initial Complaint

  05/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Summary Inconsistent with details about parking restrictions...about a vehicle not registered in my name and the host Lisa did not have the equipment in place for vendors. I was consistently misled and wrongfully charged by the Hampton Venue. It affected me greatly in different ways by their aggressive unruly behavior. I previously paid the Hampton for utilizing their venue for my small wedding ceremony. However in preparation for the ceremony we never received the bride and groom table. (The main guest table) Including cocktail tables and audio equipment. Therefore we had to ask for these items and had to wait for them to be provided. Lisa eventually delivered items. Which caused a delay of time for us. After the wedding, the Hampton driver arrived late to take us to our hotel destination. Previously the staff member verified it would be fine to leave LaTreka vehicle on property, while we rode with the driver to the hotel. However afterwards I received conflicting news that led to nearly my entire security deposit of 750 dollars to be forfeited. Including they shared the wedding coordinator didn't clean the location on time. Even though we didn't receive the items we needed to start the wedding on time. LaTreka vehicle was parked at the Hampton location. After receiving prior approval from the staff member allowing her to do so. Afterwards I was charged additional fees for this as well. I didn't see any validation clauses in my contract, confirming these all of a sudden types of charges were validated. I asked multiple times for management to show proof of this in our contract. However they never responded back regarding this requested information. I continued to be avoided. The owner even blocked my calls and never sent the contract as the property manager confirmed she would.

  Business response

  07/25/2022

  Business Response /* (1000, 7, 2022/06/08) */ As per Mr. ********'s contract, His vendors got here over an hour early before their contract even started. We allowed them to come in early, but the setup was not complete (1 table was missing) the table missing was set up by the time the contract started. His vendors were not out of the venue by the time their contract ended. All tables were set up as per the floorplan developed with Mr. ********'s wife, but on the day of the wedding they asked for more tables which we gave them, and we even included linen. We do not provide audio equipment. The driver was not late for the send-off, the clients ended their event early and they asked the driver to start earlier than what he was hired initially for. Our driver was kind enough to start earlier. The vehicle was left for several days in a NO PARKING space, we had a shoot and because of the car being left right in front of the ceremony building, we had to reschedule which cost us. We approved car staying overnight, not 4 nights. Calls were blocked due to the client being unruly. It's very sad Mr. ******* has acted this way, we were so kind to him by not canceling his event although he was late on his payments and had breached his contract. He called us several times yelling and using foul language. Very unkind person. Because of everything stated earlier we deducted the amount The Hamptons seemed fit out of his damage deposit. The remaining balance was refunded on May 13, 2022. Clause 1 of his contract had been breached. Please let me know if there's anything else we can do. Consumer Response /* (3000, 9, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided is not true. Our vendors did not set up early. They waited in their vehicles until they were allowed to enter the venue. The main wedding table which is considered the "Bride and Groom" or the "Sweetheart" table was not provided. It was our main table that had the most decorations and took the longest time to prepare and set up for the wedding. Although the venue claimed they would provide. It was not available at the start of our wedding. Due to this delay of time, it caused us to run behind with different aspects with starting our wedding. There was other decorating in the reception area that needed to be done. This is why we had to notify the venue worker it wasn't available. Afterwards,the venue worker eventually provided the bride and groom table. The venue provided the linens for the vendors tables. However the wedding planner provided the linens for all guest tables. We made several attempts trying to resolve this matter with this venue. However it seems to always be some type of confusion taking place. For example, the manager karla, who seemed very irate. She called me, accusing me that I did not make my venue payment. I woke up from the stress I was hearing. I am a professional truck driver and I was trying to rest after my long haul shift. However when I shared with her, I did make my payment.I had copies of my receipts for proof. She asked me to hold on and returned to the phone apologizing for her incorrect information provided. This happened often with this establishment. They had a pattern for telling you one thing but doing something totally different. My wife asked for permission to park her car at their facility. However when the venue worker called her back with approval, we thought it was fine. Afterwards, the owner called and said it was fine to park there, but he was going to have his car operator move it to a different location on their property. And this caused us even more stress. After the fact they changed their mind from what they previously said. We tried to call and speak back with the owner, he would answer the phone and claim he would look into it and never return our call. Afterwards we received surprising information that we breached our contract and that they would keep the majority of the security deposit. So my wife called and asked Karla for a copy of the contract to show us how we breached our contract. During the call, Karla shared it was once again, confusion and chaos taking place with an event they were currently having. I thought that was very unprofessional she disclosed that type of information. Especially when it didn't concern us. She claimed she had to locate our contract. She asked if we signed in person or was it digital. She mentioned in person contracts take longer to locate. However I shared that we digitally signed our contract. Therefore she said she had to go, due to the type of event that was taking place. She said she would for sure send us a copy of our contract. However she seemed very discombobulated and we never heard back from her. I attached a copy of the email asking for this same information. Once again we were disregarded. Can you please ask this business, to send us a copy of the breached contract we signed? Including us acknowledging all the fees they charge and were deducted from our security deposit. Business Response /* (4000, 11, 2022/06/13) */ Before we write a damage deposit form we always review the camera to make sure we're not providing the wrong information. The vendors did show up early and we allowed them to start their set up earlier than what the contract said. Sweet heart table was provided on time and did not cause a delay in the event. The event actually ended early. We provided the linens for all the vendors as well. I attached a preview of one email regarding his late payments. We kept notifying him of his late payments and at one point he asked us to remove his fiancé from the thread due to not wanting to cause her any anxiety for being late on payment(s). Like I mentioned earlier, we could've canceled his event for breaching his contract the 1st time, but wanted to help him and his fiancé out. We did not disclose any private information to the clients about any event. We never have a problem finding a clients contract, so I'm not sure what they are referring to. We always called and emailed back. We mailed his damage deposit check and finalized everything. We stopped responding to his call due to him yelling and using faul language.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩