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          Colleges and Universities

          The University of Texas at Dallas

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Im a former student. Student accounts says they are going to charge me an insufficient funds fee from my account of $30 because they failed to receive $1.14 from my account. I emailed the bursar office to ask them to stop this from occurring. They haven't responded. The bursar office keeps introducing new fees for former students who owe them. They are making it harder for students to pay them by charging fees just to create a payment plan. August 2nd, 2024, I received an email at 9:32am that says: "An insufficient funds fee of $30.00 has been scheduled.This fee is being charged as a result of your bank account payment being returned as having insufficient funds. The fee is scheduled to automatically process on 08/07/2024." I contacted the bursar office and student accounts, none of them have reached out to me.

            Customer response

            08/07/2024

            The bursar office says that the fee is automatic, and they cant manually stop it. They refused to give me a refund 

          • Initial Complaint

            12/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I am trying to send my official *** transcripts to another university to begin a new academic program. *** has asked that I go through a lengthy and flawed process to retrieve my transcripts and the task is still not complete on the part of ***. No other university operates in this manner regarding transcripts. In order to get my transcripts, I have been asked by *** to reactivate my entire student account and download an app on my phone after leaving the school five years ago. I was asked to pay a $26 dollar library fine for books I already returned five years ago. I was asked to log into my reactivated student account to request the transcripts, but I keep getting server or error messages. *** pretends not to know what that means or what they are and *** help staff cannot help because they are a bunch of students, not *** IT professionals. *** needs to go through the National Student Clearing House for transcripts or have a more direct route to getting transcripts like other universities. My future is being held hostage when I have done everything asked of me.

            Business response

            01/22/2024

            The university was closed for Winter Break December 23-January 2, ****.  Upon returning to the office on January 3,****, the University provided the student with alternate instructions for requesting a copy of the transcript.  The students transcript was sent as requested on January 4, ****.

            Customer response

            01/24/2024

            I have reviewed the business response and accept this resolution. They have resolved the issue as stated and the matter is closed. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Contact Information

          800 West Campbell Road

          Richardson, TX 75080

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          (972) 883-2111

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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