Pet Boarding
Elite Suites Pet Resort - HeathFind BBB Accredited Businesses in Pet Boarding.
Reviews
2 Customer Reviews
Review from Austin H
1 star12/02/2024
********** customer service! We have taken our female lab dogs here for a couple years neither of them are fixed as we are planning to breed them. Elite is fully aware of our dogs not being fixed or they are "intact" as they call it. We have boarded them there before when one of the girls was in heat and there were now challenges. We always request they don't have time with other dogs as they are sweet and other dogs there can be aggressive. Also, we don't want an accidental pregnancy. We booked them to stay for the week of Thanksgiving as we were headed to ****** for a vacation. The girls went into heat simultaneously the week before we were set to leave, however since they had taken them before when one was in heat, and we don't want socialization with other animals we thought it would be okay. We arrived 4 hours before our flight and informed them they were in heat. Abrasively, they said that is going to be a problem. Then informed us a new management team was running the facility, and they no longer board dogs in heat as the other male dogs in the facility would become more aggressive. If new policy changes took effect, it is usually best practice to inform your client of the changes so proper accommodations can be made, there were no such communications. I think they are lazy and did not want to have extra clean up. Now with four hours until our flight we have to try to find care for our pups the Sunday before Thanksgiving. We started calling around and found out there are at least ******************************* the ******** area and all of them said the same thing we would have taken them and just kept them separate from the other dogs at all times. The other facilities seemed perplexed that this was an issue at all, but unfortunately, they were all booked for the holiday week. NEVER DO BUSINESS WITH ELITE SUITES.Review from Kim B
1 star03/22/2022
We boarded our dog on March 15 2022 and they lost our dog. She was never found. I am devastated and heartbroken. That is one of there jobs to keep my dog safe and sound while I am out of town! And they didn't do that!
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