Reviews

Dell has the worst customer service and their ********************** *************** is a scam to earn interest and fees while ruining customer credits score. **********************/ Comenity ruined my credit over a $4.99 monthly software subscription. It was set for autopay. They stopped the auto pay and only sent a notice to the online portal which I rarely visited since my payments were automatic. They charged exorbitant fees, made it near impossible to rectify, reported me to the credit bureaus and I had to cancel the subscription just to keep them from doing it all again. My credit score went down 50 points!! I am now getting emails saying they cannot charge my credit card. I am worried that they still think I owe something and will again charge fees and report me to the credit burueas. I have no recourse. Calls to Dell and Comenity were useless. After decades as a loyal Dell customer, I will never buy any ********************** products again!! It is not worth it!! AVOID DELL AND DELL CREDIT!!!!!!!!!!!!!

I purchased a Xerox WorkCentre 6515 Magenta Toner Cartridge (compatible with Phaser 6510 and WorkCentre 6515) from Dell on December 11, 2024, and installed it on December 13. After printing fewer than 220 pages in 40 days, my printer notified me that it was out of magenta toner and refused to print. This was shocking for a toner cartridge expected to last much longer, especially considering the cost.When I checked Dells website, it claimed the toner had a 90-day limited warranty. However, contacting Dell was an ordeal. It felt like I had to call a million numbers to get through to someone. Once I finally did, I was told they only honor a 30-day warranty, contradicting the information on their own site. Dell then told me I needed to contact the manufacturer, *****, to resolve the issue.Calling Xerox turned into an even bigger nightmare. Over the course of more than 20 calls, I was passed around from one department to another, with no one able to provide any help. Every representative either transferred me or gave me vague responses with no solutions. It was clear that neither Dell nor Xerox cared about resolving the issue or standing by their product.This experience has been a complete waste of time and money. Both Dell and Xerox lack accountability and seem more interested in passing the blame than helping their customers. Their poor customer service and subpar product quality have left me frustrated and disappointed.Going forward, I will never purchase another product from Dell or Xerox. Their inability to provide support and their unwillingness to resolve issues make them companies I cannot trust. Based on this experience, Im considering switching to *************** (HP), as they seem to have a much better reputation for both products and customer ************ yourself the frustration Ive enduredavoid Dell and Xerox at all costs!

I wish I had seen the reviews on this page sooner. Dell has the WORST product quality and customer service!We purchased a ********************** Inspiron 14 in July 2023 for my daughter's college. It is a over $1000 laptop that we hoped to be able to last at least through her 4-year college. We own a couple $300 ******** at home which are 6-8 years' old and are all still working perfectly. The nightmare started 3 months after the purchase. The keyboard started to malfunction. We pressed the keyboard line for about 200 times to see the symptom go away, only to realize it's an actually persisting issue, The issue came back in Dec 2023 and was serviced in Jan 2024. Exact same issue occurred in May 2024 and was serviced again. When it happened the 4th time in Aug 2024, my daughter called in Sept 2024 and was told "sorry, you are out of warranty".Support is 100% in *****. It took 3 or 4 calls for our request to be sent to a supervisor. We were "educated" that Dell policy is to warrant each repair for 90 days. I laughed because their 90-day warranty policy might be set on the basis that their temp fixes can only last ****** days. The policy also does not distinguish between the scenarios for an issue to occur for the first time after warranty period, vs. a repeating issue that was never fixed by their technicians. After a few rounds of escalations, we were told there's nothing Dell can do even with the consideration of our experience as they need to "stick to the company policy". The estimated cost for us to receive any additional temp fix is $235. Such a ****** learned and a hilarious waste of $1000. I would give a 0 star if I can. Our advice to any future consumer who has a chance to see this page is: NEVER try to buy a Dell computer to risk your money, time, and good mood!Lastly, with so many 1-star reviews on this site, how could this business be rated A+. Is BBB doing the review and take needed actions?

I am an ordinary consumer who would like to bring to public attention the unacceptable issues I have experienced with a Dell laptop and the irresponsible attitude of Dells after-sales service in ******Incident Summary:On October 23, 2023, I purchased a Dell G15 5530 laptop. Shockingly, within just 7 days of use, the screen began showing severe issues, with black blocks appearing during video playback. I promptly contacted Dells customer service, but their mishandling of the issue caused me to miss the 7-day no-questions-asked return period guaranteed under Chinese consumer protection laws.Following this, the laptops problems worsened over time, and multiple attempts to seek after-sales assistance yielded no solution. Instead, the laptop exhibited new issues after every repair attempt. Most recently, as a gaming laptop, the G15 5530 has been frequently blacking out during competitive matches of Overwatch 2, resulting in rank losses and a highly frustrating experience.What is unacceptable:Dell Chinas customer service has repeatedly failed to address the root cause of these problems. They have consistently deflected responsibility, claiming it was a graphics card or driver issue, and insisted I perform endless updates. However, even after following all their suggestions, the problems ********** Questions and Requests:As a globally renowned company, does Dell believe it can disregard the rights of Chinese consumers? Why is there no meaningful resolution for quality issues or the inadequacy of its after-sales services? Does Dells commitment to quality and service only apply to certain countries while treating Chinese consumers as second-class customers?I hope to draw public attention to this issue and urge Dells headquarters and other consumers to address this matter seriously. Not only do I demand a proper resolution to my case, but I also call on Dell to review its service system in ***** and provide all consumers with a fair and just response.

I ordered a Dell Laptop on January 14 and paid for expedited delivery. The delivery date was estimated to be January 15. I received an order acknowledgement but not the expected confirmation or shipping notices. I did not receive it on the 15th, but on the 16th I checked on my order and was told that it was cancelled by their "tool". I received no notification at all and no explanation as to the reason for cancellation, other than the assurance that it was not cancelled by a person, but by their "tool". For a company that is touting its AI experience all over their web site, this is pretty sad.I like their products and will reinstate my order, but I am extremely unhappy with how they handled this issue.

I would not even rate this company. We started a warranty ***air the first part of December. Received an email their *** would be here on many days from 9am-6pm. We stayed home these days in waiting for the service tech to come. His name is ****** ******. Always a voicemail request, never returning our call. We received emails stating he would come another day as he could not reach us-we were always home or had our cell phones with us! We were treated rudely by some of the tech support people also! So after over 30 days waiting for ***air, we took the computer to a ***air service; who stated in so many terms this was a Dell practice to not show up. I will never purchase another Dell product and will not recommend Dell to anyone.****** and ****** K

Terrible customer service no way to talk to anyone on the phone. My computer was lost in mail no one to talk to at dell. Mail carrier (*****) said dell had to make a complaint but they already had my money so no one helped me. I made big mistake buying from dell but used dell computers at work with not many problems. One time I got someone on phone but could not understand the person as their A accent was so thick and spoke poor English. Do not buy from them!

Less than a month after receiving my new monitor, a vertical display malfunction appeared on the screen. Shortly after, a second one appeared. After reaching out to file a claim, I heard nothing for weeks. Then when I finally heard back, they said "Your product is over 30 days old so we can't refund it." Scam artists from different countries run this company. If you came your money at all you should shop at Best Buy or similar that offers in store warranty options.

I spent more than $2000 for an Alienware Aurora R16 in July 2024. The computer was delivered on around 7/20/2024. I was travelling on August so I didn't really use it a lot. Started to use the computer at around mid to late August. Then in 12/18/2024, the machine suddenly died. I cannot turn it on (even the power light wasn't on). Called Dell first time on 12/18/2024, they scheduled to replace the motherboard. Problem not fixed. Then after Christmas, I sent the machine back to Dell for a diagnosis. The computer was "repaired" and sent back to me on 1/2/2025, but the issue was NOT solved. The technicians "reseated cables" but I still cannot turn the computer on. Then I called Dell again, with a technician came to my place on 1/6/2025 to replace the power supply. Guess what? Still they cannot turn the computer on. It has been three weeks and I cannot use the computer for work. Dell offered to replace my current one with a REFURBISHED one, which didn't make any sense. Why a customer spent more than $2000+, and within 6 months the customer needs to replace the new ********************** with a refurbished one? Today I spent 2 hours on phone with Dell team, still no solution. Very disappointed.

Our company purchased an XPS 14 for software development directly from Dell online. The machine arrived almost entirely non-functional: blue screens every few minutes. It is unusable. We were required to perform days of pointless debugging steps (you can't run debugging software on a computer that blue screens this frequently) and ultimately not allowed to exchange it. Only a full return (with a restocking fee) was available. Dell does not stand by their product.The computers are great if you can get a working one. I'd recommend buying through ****** or any actual retailer with a customer focus.