Complaints

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I Signed contract with A**** W****, on 03/23/2023 for construction for heated pool with spa for $92,600.Paid $9620 him on 3/23//2023 as advance for pool work.Paid another $5800 on 04/08/2023 ( This is when loan was approved and construction started )Paid $27025 on 04/11/2023 Paid ***** on 04/14/2023 Paid $14250 on 04/17/2023 Paid $3350 on 04/28/2023 Paid $4000 on 05/08/2023 Paid $4500 on 05/12/2023 Paid $2800 on 07/10/2023 So $2175 is left now.He took 2 months to do plumping work ( reason provided was that the excessive heat of TX ) which i understood.Also as per contract we agreed to install ************* heater, but he came back saying it is expensive so i will install pentair heater.Since 07/15/2023 no progress, i have been trying to call him no response, he ignores call. He did respond in text 2 times in 2 months saying electrician is not available.At this stage he said Heater are not available so i will get pool completed without that and when heater is available will install it.My entire grass died because of this ( work not finished on time ).The deck built around the pool is already coming off.This feel like cheated and this has given me lot of stress. Need some help to either get to him complete the work or return the amount of money with labor charges for pending work so i can look out side.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I unfortunately am not the only person that has been effected by Mr. W*****, and after additional research, under his real name, have discovered numerous families in the DFW area that have also been effected. We signed a contract and gave our deposit $6,400 to Mr. W***** on 12/28/21. Due to delays, Mr. W***** began to dig our pool on 03/02/22. On this day, we then gave him an additional check $15,000 for our pool equipment to be ordered. We gave him another check on 03/03/22 $5,500 for the excavation. 03/12/22, he requested a check for the rebar and and plumbing. This check was in the total of $7,410. On 03/17/22 our pool was partially gunited due to a collapse of our spa, and Mr. W***** had the contractors come and rebuild this area. At this time, he asked for another check to cover their additional labor, the tile, and the coping in the total of $11,820. The gunite was not completed, and the company did not return to finish this job until 04/01/22. At this time, the pool was a concrete form, and there was exposed plumbing. The pool equipment had also been set up, but not installed. At this time we also had no coping, tile, stone or gas line installed. We requested that Mr. W***** fill in the holes for the safety of our children. Then from 04/24/22-05/10/22, Mr. W***** would make no contact with us. On 04/24/22 we provided him with our last and final check in the amount of $17,485. This was to pay for the plaster, decking, tile labor, coping labor, and stone and the build of the sheer decent wall. After this check was given to him, we saw a post about him, and the negative things that several residence in Rockwall, Rowlett, and Heath had to say about him. We took a letter to his home on 06/06/22 and he then had a portion of our wall was built 06/24/22. Since this week, no additional work has been done, and Alvoy W***** of Paragon Pools has not completed the work or been in contact with us. For the safety of our kids & pets, we've had the pool partially done.

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