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          Business Profile

          Apartments

          LIV at Westover Hills

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Apartments.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            I VISITED THIS APARTMENT IN OCT . SHORTLY AFTER I PUT A ****** DEPOSIT ON A SECOND FLORR UNIT THIS IS A SENIOR BUILDING . THEN THE ELEVATOR BROKE THEN THE PART WAS DELAYED UNDER WARRANTY . THEN THE **** ALARMS WERE BROKEN . THEN THE **** ******** HAD TO GET A **** WATCH CAPTAIN TO WALK THE ***** TO WAKE PEOPLE . THEN THE BUILDING GOT A NEW PROPERTY MANAGEMENT COMPANY . THEN THEY HAD NO LEDGERS DID NOT KNOW WHO PAID WHAT.MEANTIME CHARLOTTE * SAID COULD NOT MOVE IN BECAUSE THEY WERE CHANGING THERE PROCEDURES . NOW IN MARCH I HAVE NO DEPOSIT MONEY . THE DEPOSIT WAS REFUNDABLE AS MY PAPERWORK SHOWS AND MY CHECK SHOWS WHICH THE FIRST PEOPLE CASHED AND ******* PROPERTY HAS NOT REFUNDED

            Business response

            04/22/2022

            Sent 4/19 via email through CRM:

            Hi ********,
            I'm sorry you've had difficulties with previous management.  It looks like you did apply to hold a smaller 2-2 some time ago.  I also see I offered you the lower price for our largest 2-2.  We do not have any on the first floor.  We have not had one on the first floor for some time.  I only have 2 left.  Here's what I have available:

            3002 (3rd floor, regular $1995)
            3050 (3rd floor, regular $2053)  

            I can offer one of these at the deep discounted rate of $1759 but cannot hold it for more than 30 days.  I understand if you want to cancel.  I'll refund your application fees and deposit.   I just need a forwarding address.  
            Let me know how you want me to proceed.

            Thank you,
            ***********************************
            Property Manager

            Customer response

            04/22/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *************************

             

             

            I WILL ACCEPT A REFUND OF MY DEPOSIT FROM THIS PROPERTY COMPANY 

            Customer response

            06/01/2022

            16823678

            UNFORTUNATELY THEY  HAVE NOT FOLOWED THRU WITH THERE  PROMISES AND WILL NOT NOW EVEN RESPONT TO E MAILS OR  OTHER 

            EITHER AT PROPERTY OR CORPORATE OFFICE 

            PLEASE  REOPEN CLAIM

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9015 Ingram Rd

          San Antonio, TX 78245

          Visit Website
          (210) 908-9122

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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