Reviews

Awful customer ********************** and lack of attention to actual diagnosis of the problem with our refrigerator. First, we were told that they come to outside SA (we are about 1 hour away) but found out later that it is for only twice/month and no exceptions. Although this was not disclosed to us initially until after they wanted their initial visit fee of $200 before they even schedule a visit. After two weeks, the tech (*******) showed up and did not do any routine diagnosis to determine the problem area, but found out the condenser fan blade was broken. He though that could be the source of our problem w/ref not cooling, but had no parts and will have to come back in two weeks. Meanwhile, we notice water under the unit and in frustration, I ordered the blade, replaced it and tighten the loose water line that he had left behind. Communicated this to **** that fact that fan did not solve the problem, He though it could be compressor/relay and he would go ahead and order them for next visit two weeks later Aug.30th. Tech calls on that day and tells me he has no parts and doesn't know anything about compressor etc. He wanted to cancel the appointment but after waiting so long, we insisted that he should come and bring his tools to do a real diagnosis to determine the problem area. he agreed to do so and we waited and waited even after receiving auto messages that he would be here in ***** min, but no show after two hours. The customer ********************** was no help at all and none of the tech numbers go through and he did not return calls after leaving messages. Very frustrating with lack of customer ********************** and attention to details. We ended up cancelling the whole appointment and sought a different outfit which came next day, fixed the problem in one hour. To his credit, **** did refund out fee. We would not recommend this outfit due to our bad experience.

It was explained that we go out to your area every other week, our calls are recorded. They did not cancel service, we did. Our diagnosis that was made with the fan, was correct, that is what we found wrong. Customer is the one that thought they had a bad compressor. The day of service, it was explained in the morning, that they would be seen in the afternoon. Throughout the day she kept calling demanding to be first on the schedule. After the fifth call, that is when it was determined that a refund would be given. Sometimes it's not the company, but the customer. We have the right to refuse ********************** to anyone

As I had said previously. This outfit conducts business in a very suspicious and legalistic way by asking for money upfront before scheduling appointment and then recording all conversations. And if you don't want recording, it will ask you to hang up. Second, they never performed any sort of diagnosis to determine the problem period. The fan blade was not a diagnosis - you see it broken and fallen apart. After I replaced it myself and it did not solve the problem. I had told them that I suspected compressor/relay might be the problem, but they never diagnosed to find out the real root cause and they kept saying it might be low freon and that would cost over $1300 plus parts. I am certain, they were going to replace the compressor/relay and it would have turned out not to be the problem, and then blamed it on customer for wanting to replace them (of-course recorded). I am glad we/they cancelled and we ended up fixing the problem with a qualified repair outfit (BTW out of town) in one day and less expensive. You certainly have the right to refuse service, and I guess I have to thank you for that because it worked out better for us at the end. Not a contractor I would do business or recommend.