Complaints

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I took my car in for the transmission at Midas in August of 2024. I had previously used their services for a warranty covered air conditioner repair in July of 2023 and routinely had used them for oil changes. They recommended I go to a specialty transmission shop. After doing this and that shop submitting to my extended warranty company for the repair claim, I found out that Midas had submitted 3 claims to the warranty company in September, October and December of 2023 for work I did not have done including: a radiator repair, alternator repair and a water pump repair for a total of $2477.01. I did not have any of this work done on my vehicle and was unaware of any claims being submitted. My warranty company paid Midas after they submitted for these repairs without my knowledge or consent given to Midas. I have receipts from Midas showing I "declined" some of this work as well as proof of payment from the warranty company. However, I did not even ask for any of this work to be done and the receipts prove that. There is evidence from receipts including the mileage being forged and proof of original parts still in my vehicle from the manufacturer, the radiator, that further shows none of this work was ever done. After a phone call with the warranty company and Mr. ***** from Midas, he is the Director of Operations for San Antonio and ************** locations, he agreed that Midas would pay me the amount that was paid to them by the warranty company as this money would have gone to my transmission repair that I paid out of pocket due. This was September 12, 2024 that the phone call was made and Mr. ***** said I would be getting a refund from them. Since then, he has repeatedly ignored my phone calls, texts and emails. They fraudulently sent three repairs that my warranty company paid out to them and now are refusing to communicate with me although they agreed to pay me back the money. Mr. ******* phone number is ************ and his email is *************************************

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I spent over ***** on car repair for my daughter in laws vehicle last month. She had to return the vehicle once by the time she got home it was not running properly. within last 30 days her vehicle again is running poorly. She called the Midas auto repair where the work was done and they told her they would need to open a new ticket without even looking at the vehicle. This appears to be a scamming operation and i would like it investigated and my money back.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  4/1/2024 I took my car to Midas Auto Service Experts for an oil change and an alignment. The technician informed me that the car didnt need an alignment but did need front brake pads, rotors and a new oil pan. I agreed with the recommendation. I paid $994.55 total with oil change included. On the drive home the car started to shake again therefore I called Midas to report the issue. Midas informed me to bring the car back asap. I complied returning to Midas. The technician then started I had a ball in driver front tire and he did notice some oil drippings but wasnt sure where its coming from so he said bring the car back in a few days so he could look at it. The next morning while driving my kids to school the car shut down on us leaving us stranded! I called Midas and reported the situation. The representative said he would send a tow but I would have to pay if the issue wasnt related to the repair work they had done. Therefore I called my insurance company to get a tow. While waiting for the tow I noticed oil puddle underneath the car. Then, I checked the oil reservoir to reveal it was empty. I aslo checked the dipstick empty as well! The oil filter apparently had blown off in my car port ruining it. I sent photos and video to Midas. The technician informed my that the oil leak was due use of wrong oil filter and it wasnt secured properly. He also stated the engine was locked and needed to replaced. The district manager ***** called the next morning and said I will receive a new engine at no cost to me. Five weeks later I received my car to find the engine was rebuilt with a 90 day warranty. I am concerned! Before leaving with my car I noticed the car missing lug nuts on the front wheels to include oil drips underneath the car! The technician didnt agree. After getting home again the car continued to leak. I called the district manager ***** whom stated he would have the car repaired at another location. Car is still in original shop!

• Initial Complaint

  07/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **** was double charged an rather than fix their mistake they are telling to file a dispute with bank. Also the number listed on their receipt is not associated with them. And let's not even talk about the poor service, over charging and call center who can tell you nothing I will be contacting a lawyer if this is not resolved in 48 hrs

  Business response

  08/03/2023

  Can you tell me what store was this?    I have 7 stores but her address is ******* *****...

• Initial Complaint

  03/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My son took his car for repairs, which cost in excess on $2,000 and was told by the shop custodian that by using his Midas Credit Card, he can pay the balance over a 12 months period and not pay any finance changes. When the statement was received, it showed only 6 months same as cash. I called Midas credit (Comenity) with my son ******* several times to have this corrected. On January 16th, we spoke with **** (on a recorded line), and **** indicated that the due date was extended to 12 months same as cash (new due date of September 5th, 2023). However, when we received the statement in February and March, it still showed 6 months, and in February, the 6 months period expired and all the deferred interest was now being billed to us by Comenity. We called again on 2/27, and 3/24, and sent a letter to the *** of TBC Corporation (Parent of Midas) with a copy to billing, and customer care. Nothing is being done and the reporesentatives we spoke with rfuse to reverse the finance charges. I sent a payment to Comenity for $932.71 on 2/28/2023 (the balance minus finance charges), which stated that it was payment in full on account *******************, which Comenity processed. ******* continues to get billed for the finance charges, which have no merit, and could potentially negatively impact his credit score.

  Business response

  03/31/2023

  I will reach out to the customer to see what store we are talking about and see if we can resolve this issue...   

  Customer response

  04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 17th of October we had a blow out enroute to ****** from *****, **., It caused extensive damage to our vehicle. Upon arriving in ******, we went to Midas and showed them the tire. My husband was concerned about the rest of the tires since they all came from the same batch and we had purchased them all together. The tires had 17, 331 miles of wear and tear. We were told they would take care of it, not to worry. We took the truck on 12-20-22 as instructed after the repairs on the truck had been completed. We went by on 12-23-22 to pick up the truck. They charged us ****** for (2) brand new tires and the standard mount and balance. They put one of new tires on the back of the truck as well as the spare that was on the truck. The only tire they mounted was the one that replace the defected one. They mounted it on the rim that had warped and the insurance *** had said was damaged and no good, even though they were told the new replacement rim was in the back seat in the box. They didn't check the air or to see if any of the other 5 tires which were bought along with the defected one were hazadous. The reason we know is on our way home one of the original tires is low on air as per tire sensor on our instrument panel. We were under the impression that the tires would all be replaced to avoid any accidents later on due to the compromised tire and the fact that they were all from the same batch. Instead we got charged for 2 tires and nothing was done to insure that the rest of the tires were safe to be driven for the remainder of the ****** mile warranty. We have done business with Midas for approximately 16 yrs. and have always been satisfied with the work. I feel that in this case we were told one thing and the job was not done according to what was promised.

  Business response

  01/17/2023

  I will get in touch with the store and find out what happened with the positioning of the tire.  99.9 % of the time tires do not blow for no reason.  Typically when blow outs occur it is do to a leaking tire which the lower air pressure the more heat friction is caused which causes the tire to come apart.  The other hard part is after the blow out the tire is damaged so bad its hard to find the point of the leak such as a gash or nail or screw.  Unfortunately one blow out does not constitute replacement of all other tires.  I will get in touch with the store and see what happened during the install 

   

   

   

  Customer response

  01/17/2023

  Complaint: 18635310
  
  I am rejecting this response because: Even though they say they cant replace all the tires we were still charged full price for replacing a tire that was blown, it only had ***** miles on a ****** mile warranty. They also havent address the fact that they put the new tire on a warped rim even though they were instructed that the new rim was in the back seat in the truck. and actually still is.
  
  Regards,
  
  ***********************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 16th I called Midas to explain to them the issue that's going on with my mother's car and asked if they had time to get it in and look at it. I spoke with the manager, ***, and told him that my mom's car was still starting and going but it was making a loud noise and it was shaking, he advised me to bring it in. Once there he told me that it may need a new engine and that they were capable to so. The car set there for several weeks, then about a week and a half ago *** called me and told me that the work was completed but my mother's car was still not starting and they didn't know what the problem was. He advised me to take the car to a **** dealership to try to get it going. I explained to him that he was paid $4, 200 to have this engine put in with every expectation that the car would be running when I came to pick it up. I didn't feel I should have to take it to a **** dealership after Midas was paid to correct the problem. So I called him and asked him for a receipt of everything that was done so that when I did take the car somewhere else I would at least know what had already been done. He said that was fine to come and pick up a receipt but yet when my mother and I went out to Midas to get the receipt at 4pm Wednesday August 31, he refused to give us a receipt unless we signed some type of waiver letting them off the hook for not fixing my mother's car after receiving payment. We declined to sign any paperwork so we left without a receipt. I called Midas corporate headquarters immediately, I spoke to ************************* and explain to her what had happened and that I was dissatisfied due to the fact that my mother's car was still not running after paying money and being without it for several weeks. She took my information and gave me reference number ******** and said that a manager would call me back within 48 hours.No one called back so I called again that following Tuesday and still have not been called back yet. The resolution I request is a refund.

  Business response

  09/08/2022

  The car upon inspection had 3 holes in the engine block.  A motor will not hold combustion and will not operate correctly until this is repaired.  the customer agreed to put a junk yard motor in and Car shield extended warranty company paid for the ****************** this step was done the car was not starting and more than likely needs to be reprogrammed at the dealer and have the on board computer flashed.  We were paid for what we did and the customer refused to pay anymore.  Furthermore while this was going on we had to keep fighting off a repo company from coming to our parking lot to take the vehicle for no payment.  I will be glad to issue a receipt.  We simply won't be liable for any repair except installation of the motor.  

  Customer response

  09/08/2022

  Better Business Bureau: I only see that the info was submitted to the business. I don't see response from them. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

  Customer response

  09/09/2022

  Complaint: 17933874
  
  I am rejecting this response because: The vehicle was operational at the time we dropped the car off to be repaired. The vehicle is still not repaired. We signed a receipt of what the car took to be Repaired, and the vehicle was still not running and we could not even get a receipt much less anything more, so trying to work this out wasn't an option. Why would someone pay 4grand for repairs and NOT expect the vehicle to be operational?
  
  Regards,
  
  *********************

  Business response

  09/26/2022

  The customer is not relaying the information correct.  The car came in and there was a hole in the block and has to be replaced if they want the engine to work.  The customer could not afford a reman or used motor.  Store Manager ********************* went above and beyond to call an extended warranty and get them to approve a motor installation after inspections and approvals of the repair needed by the warranty company.   The customer did not pay anything.  After we installed the motor we had an electrical problem not allowing the motor to start.  We needed to either get paid for further work to determine if we needed a computer or some other electrical module or component.  the customer refused to pay and they took the car.  I offered to send a master tech to check the car out to determine why it wasn't starting so we could work out a resolution depending on the issue.  The customer refused and did not want to return to our shop. 

  Customer response

  10/04/2022

  Complaint: 17933874
  
  I am rejecting this response because:

   

  First of all the car was running at the time I had it towed to them they said I needed an engine the engine was paid for and the car did not run after that, period! Secondly I will give you all the correspondence between me and car shield which is the warranty company that I had at the time and they will explain to you how many times I've called them trying to find a resolution when the vehicle did not start. To say that they offered any type of resolution is a outright lie, the car sat there for several days until I could figure out what to do after another engine was installed. Who pays for an engine and doesn't expect it to work? Furthermore they refused to give me a receipt. All of this was documented by their corporate office as I called them immediately to try to get resolution. And ***************************************** was not present it was **** that I spoke to. 

  
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩