Complaints

• Initial Complaint

  09/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received call today 9/29 for a $254 balance from 2018 apartment rental. Asked **** **** for information about balance,very rude , started shutting me up and when I didnt disconnected call. Called back spoke with ***, rude as well, explained *** never heard of this balance and asked for a invoice, confirmed address they have on file an preceeded to tell me that they cant send to that address for some reason. Requested email they denied. Asked to speak to supervisor, said not in office. Called ************************** in *********** **, where balance originated, stated they have changed management companies twice in last year and they have no records of my acct, could not provide any information to me. Called SDH again spoke with ******************* who said he was supervisor said that since *** refused to pay debt they forwarded acct elsewhere and wished me a good day an hung up. I called back and was sent to voicemail. I need information on this balance to resolve but I cannot get anywhere with their poor service.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Talbott ********************************************** dba Spears , ***************************** placed a collection notice on my credit report for a debt I do not owe or have any information about whatsoever. I've never done any business anywhere with IBC Bancshares, the entity for whom they are trying to collect the debt. I disputed the collection with the credit agencies. They requested information from TAM/Spears Dewitt. 30 days later, they deleted the collection I disputed from my credit report. After that, I then received a letter from Talbott Adams Moore/Spears Dewitt Hall last week saying I had 30 days to write to them and dispute that I owe the very same debt. This is the first time I had any contact with them. They provided only a PO Box address to which to send the letter. I sent a certified mail, return receipt requested letter disputing that I owe any part of any debt they were trying to collect. It has yet to be picked up at their PO Box. I called asking for a regular address to which I could send the very same letter. Both you and they list ************ as their phone number. Repeated calls to that number were not answered. It just rings. I called their ************ number listed on their website. A woman answered who refused to give me a regular address to which I could send my dispute letter. Instead, she interrupted me repeatedly when I tried to state my problem, asking me for more information about my social security number, date of birth, etc.This is harrassing, improper, and time consuming to deal with a company that clearly does not want to make it convenient for people to dispute their allegations and false information. It is also economically damaging because credit scores suffer due to their inaccurate allegations. It's reckless. If they want people to send them letters disputing these debts as they request, then they should provide an address where they will promptly sign for letters sent to them certified mail.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩