Complaints

• Initial Complaint

  10/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I first attempted to cancel my membership on 10/4/2021 and was completely ignored. This was after completing the required 12 months which began 9/7/2020. I then placed a second cancellation request on 8/7/2022 to not be charged for 9/7/2022 and received a confirmation email stating my request was received. September rolls around and I am charged yet again. When I called the office I was told the owner goes through requests on a first come, first serve basis even though the contract clearly states 30 days written notice which was done. It is now October and I have been charged AGAIN. I am unable to speak to the owner who is apparently the only person who can cancel my membership. I have not redeemed those services and want a full refund for the past two months. I have also filed a claims dispute with my credit card company.

  Customer response

  10/14/2022

  Massage Heights

  9820 ***************** Unit 101
  ***********, **  78240
  *************

• Initial Complaint

  10/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Back in August of 2022 i terminated my membership with Massage Heights medical center. Due to long working hours, personal matter and price increase I could no longer continue with my membership there. I have called numerous times and have an email receipt of conformation that they received my cancellation request and it requires the owner for cancellation. To this day 10-7-22 I am still being billed for a cancelled membership with massage heights medical center. This same incident happened with my sister when she went to terminate her membership. Its been two months since i sent my request for cancellation in and i shouldn't still be getting billed. anytime I call to try and get some help or resolution to this matter I get told its the owners responsibility or no one can help me.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I decided to cancel my membership due to a financial hardship. When I explained this to the owner, he kept trying to haggle the price with me instead of taking it for what it is and saying, "I am sorry to hear that, this is how I can help you". I reiterated I just can not continue with the membership fees anymore due to financial hardship. He was not friendly at all and was very ****. I filled out the cancellation form and sent it on June 25, 2022. I asked when I could expect the cancellation to be completed and received no answer. I then asked if they even received it and finally a reply back that still did not answer when the last billing date would be. I have been charged twice since then for monthly membership that I canceled. They even raised the price by $20 this past draft. When I call into the store, they all tell me the same thing, "The owner is a month behind on the cancellations." I have been told this for 2 months already. I have called multiple times and left multiple complaints at the front desk without so much as a phone call to try and resolve the issue. So I went into the store to discuss this in person to emphasize the urgency, I was told it is rare the owner even comes in to the store and he is the only one that can process cancellations! I was told that there is no contact information for the owner. I am just sitting around waiting for him to cancel my membership and I can not afford this. I am a single mom and when I state I am in an extreme financial hardship, it is not an overstatement. I am not trying to be difficult; as a matter of fact I have been EXTREMELY patient with this process and to be treated like this is just disrespectful and acting in bad faith on his part. The owner should process a refund for the last 2 membership charges after I canceled, especially because of how I have been treated. I do not think I am being unreasonable in this request. I am a fair person and do not ask for more than I an entitled to. Thanks for your help.

  Customer response

  09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yes, thank you. 

  
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩