Complaints

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The moving company packaged and loaded/unloaded a TV in personal trailer as part of our move on 9/2/22 and it was damaged. They are not willing to take any responsiblity or provide any compensation. Thier movers are also mistating stating they did not load it. They had two crews and a differnt crew laoded it vs the crew that unloaded it. We were seeking a reduced amount with request to company but now wish to get full price of replacement TV credit of $1,000.

  

  Business response

  09/19/2022

  The contract that was signed gives $1,000,000 coverage however there is a $1,000 deductible. 

  We also provide a minimum of lability which is required by law. We offer $1 per pound per article. 

  The ** was estimate to be 70 pounds and therefore there is a $70 lability. 

  We are only responsible for items we place into our truck and not third party vehicles so the claim of $70 was denied. 

  Reason for this is that we train our movers only to load with our trucks. Other trucks/trailers *** require different handling and situations that *** not be idea. 

  Also, we do not drive the 3rd party vehicles which can be a huge factor in properly delivering an item. 

  Furthermore, TX DMV only regulates household goods being transported in company vehicles. 

   

  We believe if the ** was allowed to be in our trucks where there was easy access to loading and unloading, it *** have not been damage. 

   

   

  Customer response

  09/20/2022

  Complaint: 18036667
  
  I am rejecting this response because:  ************ had their movers pack the ** and load it along with other items including their moving dollies into 3rd party truck and made no mention that was not allowed since they suggested it.    Their company had a crew that not only packed and loaded it, but also unloaded it including thier moving dollies and other materials.    The fact they will accept ZERO responsibility just shows the type of people they are and type of company they run.  
  
  Regards,
  
  *****************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home in April. The previous owner hired Swift Movers to move her belongings. During the moving process, Swift Mover employees severely damaged the front door. The previous owner filed a claim with ************************ agent informed us we were to call Swift Movers to take care of it. On April 21st I called & spoke with ****. He then sent a text. Hello this is **** with swift movers. Please send me a cost of a replacement door. You can reach me at email *********************************** or phone ************. Followed by a series of texts saying they cant pay for a door replacement, but wanted to try & fix the door. On April 27th he stayed he was sending a contractor out. No ************ get this text: Hello, this is ***** the Dispatcher. Tomorrow **** the Dispatcher will be here and he does the walk throughs and estimates and such I responded with This is a claim for a door the movers damaged.***** said: ******, tomorrow **** will be in, he handles such claims. Than its a series of texts from me each week because they stopped responding. My husband finally got them to send someone out.The contractor told us his recommendation was to have Swift Movers pay for a replacement, since the door was too badly damaged to be fixed without fixing it again in a few months. This conversation was recorded on our ****** doorbell. Since then, they have refused to do anything.When we call, they ignore our phone calls. When we call with a *67 or from a different phone number, we are told someone will call us back & they never do. I spoke with the owner **** today (9/8/2022). He lied several times on the phone call, including saying he didnt know this was going on. They state on the message that their calls are recorded, so I recorded on my end as well. **** stated the claim was now expired & we would need to fill a new one out. We want our door replaced. We didnt want to file a complaint here, but its been 5 months & no one deserves to go through this.

  

  Business response

  09/12/2022

  The contract from the person who hired us has chosen to leave this matter alone. Therefore we closed that claim. 

  When it comes to moving we sell different liabilities and coverages for door/floor and wall protection. 

  We take certain precautions on each level but each has its own set of liabilities and insurance coverages.

  The person who hired us only brought up to $200 to pay out for floor/wall/door damages therefore we didn't take extra precautions as hired. 

  According to ****, our manager was trying to honor the $200 pay out by fixing the door. This action was above and beyond as the contract did not pay in advance for Full value protection which should have been a $8,666.70 purchase nor was a Replacement cost of $1,083.34 ever purchase before the move. After looking at the door, repair didn't seem favorable and instead of the replacement, **** offered $450 as a settlement and at which point Dranger said he would call back. There was no response for about 3 weeks to which he got a call that **** couldn't find a door that matches. But at this time **** was no longer in charge of the claims and there was no paper trail on this one because once again **** was going above and beyond on this matter. 

  I never said I didn't know what was going on but I did say that I was not involved in the beginning stages. 

  According to my records there are no records and the only contract I have is with someone else. 

  When I received the notification about this matter I started to ask questions verbally to our staff but before I could start a process, it was reported to me that we will be sued and I left the task as unresolved with no further action to be taken. Thinking there was no more action to be taken, the staff reported that they will get a call again only to be told they will be sued again. This happened another one or two more times. 

  During the phone call with *******, I wasn't able to explain what I knew or ask any questions as she interrupted and again told me that I will be sued. I could only advise her to file a claim. 

  According to the contract, Swift movers are only liable for "up to $200 payout" to the person who hired us, which is a contract regulated by ***** ********** of ***** Vehicles. 

  Once again, because no one is communicating with me I am taking no action on this matter unless a claim is filed officially. 
  

  Customer response

  09/12/2022

  Complaint: 17934389

  We will accept the ****** as you stated here. There was no paper trail as you claim and **** was going above and beyond so it shouldnt be an issue as you just admitted by that that you ARE at fault here. **** did call **** back, many times on the cell number where there was no answer to voicemail & **** also made several calls to your main line where he was told each time he would get a call back & no calls were ever made back to ****, as we stated above.
  
  Regards,
  
  *********** *****************************

  

  Business response

  09/20/2022

  I never admitted we were at fault. We are not willing to offer anything at this time. 

  Customer response

  10/04/2022

  Complaint: 17934389
  
  I am rejecting this response because:

  We are rejecting this response & would like it to be made public.

  We already predicted **** would not do the honorable thing. The fact that he is saying there was no contact when we have texts & phone records is another blatant lie. The other claims against this company here at the BBB and on social media (those he has since deleted and closed the review tab) speak volumes of the shady and dishonorable handlings of Swift Movers **** We cannot ALL be making these stories up. 

  We will do what it takes to ensure no one else endures what we have had to go through and our next stop is the ****** of ********* General. 
  
  A shady business will eventually have to reap what they sow.
  
  Regards,
  
  *********** *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩