Complaints

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They installed wrong type of water heater, my home doesnt have water pressure that need to be adjusted, they installed a expansion tank, and that was leaking so if they had done the job correctly my water heater wouldnt have to be replaced! No without a expansion tank!

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 22, 2024, I requested plumbing services with AJAX Plumbing. I called them to install a water filter faucet. They said that in two hours a technician will come to fix the problem.The technician arrived but he had the idea that it was for a change of filters and was going to charge $225.00. I told him that I bought the faucet. After clarifying the real problem, he agreed to the job for the amount mentioned before.After some time, he said he finished and that everything looked good and there was no leak. I paid with a check, and he left.A few hours later my wife told me that there was a leak from the faucet under the sink. I called the company AJAX Plumbing, and they said that the technician will come to fix the problem.The next day the same technician came, and after some time he said that there was a problem with a part, looked like a washer, and he took it and said that he was going to order it and left with it.Later, on Friday, I read a message sent from the technician saying that he had decided to buy the part without consulting me about the price. That day I was unable to answer the phone because of a passing of a relative.I texted the technician on Saturday, January 27, about the job that needed to be finished, and he said that I better call him over the phone. He told me that he could go on Monday, and he was going to charge me $325.00 because of the cost of the part. I told him that the cost of the part was not acceptable. He insisted that was the right price. After a discussion, I told him that I could pay only $100.00 for the final fix with the part. After the Saturday call with the technician, I realized that this person was not trustworthy. On Monday, January 29, I called the company, AJAX Plumbing, and explained that I wanted a refund because the technician did not fix the issue and he was not trustworthy when trying to sell an overpriced part.I kept calling the company several times and still they refuse to refund the $225.00.

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