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          Business Profile

          Spa

          Elite Skin & Body Care

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Spa.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/13/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a Groupon for a set of 3 microdermabrasions from Elite Skin & Body Care in *************** for $68.60 after discount. I was able to make my first appointment and was very pleased with the service. However that was the only appointment I would be able to redeem. I scheduled with ***** who is the owner. She had to reschedule my next appointment 3 times and the last text message she sent me was her telling me she was going to contact ******* and have them issue me a refund which I have never received. I have attached screen shots of our texts as well as many online complaints about her constantly rescheduling appointments and people who have already paid her and were not able to redeem services. Her contact information has been changed: Address *********************************************** Phone# ************ Website **************************************************

          • Initial Complaint

            08/09/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a package of massages from Elite months ago on 11/2023. I have only received one of the massages as business owner cancels on me all the time. Owner has canceled apts made for the last 3 months. Prior to my first apt from the package, she would continuously cancel all the time as well. I have been very patient in accepting her excuses. Upon further research on reviews I have read, it seems other customers have had the same issues and have filed complaints on the owner. Some made comments of just losing out on the $$ because of the struggle they have had in the owner not responding to customers. I have requested a refund of the remaining package and have yet to get a response. This is my 2nd attempt at requesting a refund as we were able to get the 1st issue taken care of, but owner is back at the same excuses and cancelations. I don't understand how this person is still in business if complaints have been filed on her and people have lost $$.

          • Initial Complaint

            10/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ***** at elite skin and body has not refunded me or scheduled me for a service I prepaid. I prepaid $70 for 3 sessions services and she cancels day of for months! I am tired of having to reschedule and I just want my money back. She was very rude when I asked for a refund and called me pathetic and said she will send my refund on her own time. She should not be in business if she cant handle the request of customers and cant provide the services. Based on her reviews she has done this to other people as well. I am not happy with her professionalism and she should not be advertising on Groupon for her services. I need help getting my refund because I dont trust or believe her that she will be sending it to me. It has been **************************************************** a refund. Please assist with getting my refund and getting her shut down for her unprofessionalism. I do not believe I was treated fairly and request a refund asap. I have already blocked her and will no longer be in contact with her based on the text Interactions. I do not feel comfortable or safe around her. I just want her to refund me. I have attached the text messages she has sent me.

          • Initial Complaint

            10/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Paid for a micro derm and facial package and have yet to receive any service. She cancels the day of the appointment, offers to reschedule and then cancels the day of. I have been more than patient. It has almost been a year, and a years worth of cancelations. Check out her reviews in ******* she is running some sort of scam. She used to be very good and reliable but I am not sure what is going on but I would like my money refunded. I have uploaded my receipt and pictures of texts.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          606 Embassy Oaks Ste. 105

          San Antonio, TX 78216

          (210) 272-9190

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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