Complaints

• Initial Complaint

  08/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  An employee of CavenderWest Buick ran my credit without my consent I notify management and said they couldnt do nothing please remove inquiries of my credit report

  Business response

  08/18/2022

  Hello,

  I reached out to our store director and he explained that ******************** came into our dealership in mid-July and attempted to purchase a vehicle, but we were unable to secure financing due to his current credit situation.  He provided a credit application which allowed us to run his credit and over several days he continued in contact with us via phone trying to see what alternatives we might have found to provide him with a loan.  We were unsuccessful.  We don't have control of credit inquiries that go on customer's reports and therefore, cannot remove them from his credit report. Thank you. ********

  Customer response

  08/19/2022

  Complaint: 17731616
  
  I am rejecting this response because: I did not sign the application and didnt authorize to run my credit 
  
  Regards,
  
  ***************************

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I first reached out in April when the service department told me that the oil change package was not showing up in the profile so i request a refund for the package as they time the service has doesnt work with us. I bought 2 new vehicles in December. Now that my oil change is due on both vehicles I have called service to make said appointments or status on the refund to take the vehicles else were that works with my schedule. I have sent multiple emails with no response only once back in December that they were going to look in to and call me back 8 months later nothing. I am needing to confirm what is going on. NO one answers emails or calls. I get placed on hold for 7-9 mins then hung up on. 2 days in a row. At this point i just want the FULL refund as i have not and can not use the services I paid for.

  Business response

  08/15/2022

  Hello!
  
  I tried copying an email that our service director sent to the customer last week, but it did not get saved to this complaint.  Please see the email copied below from our Service Director.  If you have any concerns, you should contact him by email or cell phone. Thank you!  ***********

   

  Good morning.
  
  My name in ******************* and I am the Service Director at Cavender Buick GMC west. I received an email from our office earlier today concerning your GMC Prepaid Maintenance package. I am so sorry to hear that you are having trouble with this service, and I would be glad to assist you in any way I can to resolve the matter. I was able to look up your plan based on your vehicle identification number in GM's records, and I also see that it is valid until 12/17/2025. This contract can be used at any GM dealer for your oil changes and rotations. If you would like a refund, I will be happy to reach out to our ****************** and have them contact you as soon as possible. I also wanted to let you know our ****************** is open to maintain your GMC Monday thru Friday 7:00 until 7:00 and on Saturday 7:30 thru 4:00. 
  
  Thank you for your time today and I look forward to assisting you in any way I can. You can simply respond to this email or call me directly at **********************.
  
  Sincerely,
  *******************
  Service Director
  Cavender Buick GMC West.
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We placed an order for a new vehicle and they told us we had to pay a $1000 upfront deposit. Which we did. They ran our credit card on March 7th, 2022. A few days later we canceled the order and were told we'd be refunded the $1000 right away. After calling and texting the salesmen daily only getting the we will check with the finance manager, we will check with the sales manager, and let you know back we never hear back. We left messages for the sales manager and the general manager. Never hearing back. So my husband went to the dealership on April 8th, 2022. He spoke with the sales manager **** and he unhappily said he would credit our credit card and handed my husband a receipt. We checked our card and the $1000 showed pending which they told us could take 24 to 48 hours. We checked our account again on April 9th 2022 and the money no longer showed pending. After calling our bank they told us the dealership must have canceled the money so we didn't get the refund. So we have yet to receive our $1000 back. We have contact the dealership again and they said they will call us back and we have heard nothing.

  Business response

  04/14/2022

  The store manager looked into this, and we did refund the deposit as requested. Attached is the receipt for the refund. At no point did we cancel the refund, our accounting office verified that the refund is reflecting on our account. Thank you. ***

  Customer response

  04/19/2022

  Re Complaint # ********
  
  Cavender buick has resolved the outstanding issue with us and refunded our money. So this issue had been resolved. 
  
  Thank you,
  **** ******** 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩