Complaints

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered trash service 2 months ago, no trash bin or container was EVER delivered. But they keep charging me and sending me bills after I called and told them to reimburse my fee and cancel my service. I told them I'm disabled and needed my own bin closer but they do NOT care!!!!!!!!;Now a new bill for NO SERVICE WTH

  Business response

  08/22/2024

  Hello,

  My apologies regarding the failure to delivery carts for service in a timely manner., i have reviewed the account and we did not receive payment so therefore no refund is due.

  I will reach out to you to further discuss.

   

  Thanks,

  *****

   

   

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Been with them 5 weeks and 3 out of 5 they never picked our trashcan up on Friday, the scheduled pickup day, and the *** fined ** for leaving the can sit out there all weekend because of those guys not picking it up. They dont *********** about the customers and I am very upset since they got my money but havent delivered the service that I paid for.

  Business response

  08/29/2023

  Good Afternoon,

  We made contact with ***************, explained the issue and recovered the missed trash, also we issued a months credit to the account for the inconvenience.

   

  Thanks,

  *****

   

   

   

  Customer response

  08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New account with company, took 2-3 weeks to provide thrash can, charged us to deliver trash can after 2 weeks of waiting, charged us to pick up trash can after not picking up but once after months of service. We had complains of trash smelling and sitting not being picked up. ***** is contact person and fails to return calls or communicate. I am going to pay $10.44 to terminate all business with this company. Poor service and should not be in business. I would like to warn other business and home owners to not do business with Waste Connections of Texas LLC

  Business response

  09/16/2022

  We apologize for the service failure that you experienced with Waste Connections I'm not to sure if there were other factors on why you were not serviced or the delivery time frame to receive  a trash cart, we want to make this right and are refunding you the $10.44 for all your troubles.

   

  Thanks,

  **********************;

  Customer response

  09/27/2022

  Complaint: 17936957
  
  I am rejecting this response because:

  Not once did I speak to her, funny how now she has a response.  It was not that we didnt receive a trash can late, it is their service was not professional.  2 weeks to deliver trash can, one time pick up of trash over several weeks of service.  Complaints to ***** and customer service were not met.  We had complaints from neighboring offices for trash smell of 4 weeks of no pickup.  Then you want to charge me to drop off and pick up trash can.  They picked up once entire service contract.  I tried serval times to help with service and no response. 

  Regards,
  

  
  ***************************

  Business response

  09/27/2022

  We regret that we could not meet your stratification, the account is closed and the refund is on its way.

   

  Thanks,

  *****

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩