Complaints

• Initial Complaint

  11/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The issue has been ongoing since March of 2021. I did not think about BBB being able to help me until a friend suggested it a day ago. I receive royalty checks from XTO. My March 2021 check was well below what I usually am paid. I contacted them by phone and was told they had "withheld deductions twice" from the check by mistake. I was supposed to be contacted and have the amount reimbursed if that indeed was the case. It was transferred to the accounting department. I have been in touch with them every couple of weeks to months ever since and am never able to talk to accounting, nor am I told what happened in March of 2021 or when I will be reimbursed. They will not let me speak to accounting nor anyone in charge. They have stopped responding to my emails other than a canned generic response. I have contacted a lawyer to write a letter, but the cost of the attorney would eat up the money I am owed (over $600). I will upload a word document of the first few months of contact. My last response from them was 9/20/22 at 8:06am. This is a typical email response from them for the last year and a half. I have saved all of the emails and can provide them if you need. I appreciate the help so much. Thank you for contacting XTO Energy Inc. Dear Owner, (Owner #********) We hope this email finds you well. We would like to inform you that your case is been held by revenue accountant team. Once we get a response we will contact you as soon as possible. We will follow up this inquiry to the correct department. Your patience is kindly appreciate. Have a wonderful day! Sincerely, Revenue Interest Owner Relations Department

• Initial Complaint

  09/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There is a oil company who is holding my oil and mineral rights and they have a ********** trust thats holding my lease inherited from my grandfather. We were in probate when he passed and a long distance cousin was trying to be trustee abd California said no the judge. So he made his oen trust to hold the oil mineral rights in his company name.. Once probate court said he wasnt trustee, the oil company held the money in suspense, i called on fridat about the lease and money held in suspense. And there is no record of aby lease in my grandads name now.. I need to bring this oil company to probate court regarding the trust they have to hold the interest

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