Complaints

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have 3 1/2 month old twins that were super cramped in the womb and as a result are having issues with range of motion. I have met my out of pocket maximum and deductible so the first place I started was through my insurance (Aetna) to find a provider in network. I called my insurance company and made sure chiropractic care was covered 100% since I had met my maximum for the year. I found them through the app to make sure they accepted my insurance. I decided to go with Advanced Chiropractic even though they said it would be $59 to see them both because I could handle that cost if it meant my babies would get the care they needed. I explained numerous times that my insurance maximum had been met and they said I was covered 100%. What I was not told is that the $59 didnt cover any kind of adjustment. When I showed up on Monday I had to rush through two sets of paperwork and paid the $59. We saw ************** and she was very knowledgeable but There was no adjustment made. I was told to come back the next day for treatment plan and payment options. When I arrived today I was sat in a small room and asked to watch a 15 minute video about how it made sense to spend $3K-5K on chiropractic care to avoid a $10K surgery in the future. I knew a sales pitch was coming. I checked again on my insurance app to see the coverages and it showed that as of today (12/12/22) that they were no longer in network. I have the screenshot to prove it. I was presented options for treatment which equaled to about $800-850 for a 6 weeks. I explained that I didnt have the ability to commit to that, especially at the holiday season and my insurance should have been contacted before showing a payment plan. Im upset that I spent that money and didnt even have my babies treated. I have always walked out with an adjustment. The whole experience made me feel that money was the number one concern and I feel misled. I burst into tears as soon as I walked out of the door.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩