Complaints

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I've had monthly allotments going from the Defense Finance and Accounting Service (DFAS) through State Street Bank and Trust Company for many years, yet when I increased the alottment from $416.67 to $500 it never made it to my ROTH IRA investment account at ******** ********* or back to DFAS from September 2022 - March 2023. - STATE STREET BANK AND TRUST COMPANY, Acct# ********, Routing #********* The same issue occured when increasing a $50 allotment to $200 through JPMorgan Chase to my Mutual Fund account at Franklin Templton. ******** ********* did not receive the $800 that DFAS paid for January-April 2023; however, $400 has since been returned to DFAS and to me, and they closed my - Ask Retired Pay ticket for both issues. - JPMORGAN CHASE BANK NA, Acct #FTA323117767, Routing #021000021 I have reached out extensively to DFAS (Ask Retired Pay) who has consistently said that they have no returned allotments, yet, it's been left up to me to track down the allotments. I've reached out to State Street bank, to no avail and I've contacted ******** ********* who says that they never received the money. I could not figure out who to contact at JP Morgan & Chase. I've worked with First Command (financial advisors) approaching 2 years now. I could only download my alottments for Dec 22-Apr 23 although, I've had no allotments returned from State Street Bank for Sep-Nov 22 as well.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  received a notice that I have a collection from DFAS-DE on my credit report. It says it was opened on 12/16/2021 for $ 32 with account number starting in 5XXXX that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business response

  06/20/2023

  All federal payroll FICA-Social Security, to include Air Force Reserve members, was deferred under Presidential Memorandum, dated August 8, 2020, for the period of September 1. 2020 through December 31, 2020. All deferred FICA-Social Security was to be paid back, however, this was not accomplished before the member separated from service. The debt was the remaining balance of that deferral. DFAS Debt and Claims Management Office was tasked with collecting back any funds with normal debt collection actions that were unpaid at the time members left the service, and continue to do so at this time. 

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account number 6588**** This Company is reporting inaccurate information to the credit reporting agencies. I have reached out numerous times to this company to resolve the issue yet the problem persists. According to 15 U.S. Code § 1692g (a), a debt collector shall send the consumer a written notice containing: Amount of debt, the name of the creditor to whom the debt is owed to, and a verification of the debt or a copy of a judgment This Company has NOT provided physical/ evidential documentation regarding a debt, but yet has verbally communicated to the bureaus the debt is verified. Without providing EVIDENCE of the debt and amount owed to them, THE ORIGINAL CONTRACT with MY NAME on it, this is in violation to 15 U.S. Code § 1692g (a) If this reported information to the credit agencies is not removed a Lawsuit WILL be commenced against this company and financial restitution WILL be collected.

  Business response

  11/07/2022

  Business Response /* (1000, 5, 2022/10/21) */ Mr. ***** is indebted for deferred collections of Federal Insurance Contribution Act-Social Security from his Leave and Earning Statements from September through December 2020. This was made mandatory for all United States Government Military Members and Civilian Employees by the Presidential memorandum issued on August 8, 2020. This was announced on all Leave and Earning Statements from September 2020 through December 2020. He separated from the United States Army on December 6, 2020, making collection of the deferred taxes impossible via payroll. The debt was sent to the Defense Finance and Accounting Service Out of Service Debts Team. He was notified of this debt on March 22, 2021. He subsequently called our Customer Care Center for more information on April 26, 2021. He then set up a payment plan May 5, 2021. The first payment made on that plan on May 10, 2021, was subsequently a dishonored check cancelling the payment agreement. He received multiple letters of a dishonored payment agreement in July 2021, September 2021, and March 2022. He was also reported to the Credit Bureaus for a delinquent debt to the United States Government on June 20, 2021. He had three spontaneous payments in October and December 2021. Without regular payments being made with a balance on his account he was referred to a Private Collection Agency as denoted in the Debt Collection Improvement Act (DCIA).

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