Reviews

I really don't know how this company is still in business. They are by far one of the worst companies I have ever dealt with. They do not do the job they are hired for. They do not communicate and when you call them about their negligence they are rude and make excuses for not providing the service you have paid for. Do not use Waste Connections, they will make any excuses to not provide their service.

Rating: ????? (0 out of 5 stars) I recently had an unfortunate experience with Waste Connections of Texas, and I feel compelled to share my thoughts on how they seem to take advantage of their customers. From the moment I engaged with their services, there were several red flags that indicated a lack of transparency and regard for customer satisfaction. Here are some key points that highlight my concerns: Hidden Fees: One of the most frustrating aspects was the numerous hidden fees associated with their service/products. What seemed like an attractive offer quickly turned into a costly affair when additional charges were added without any prior notice or clear explanation. Poor Customer Service: When I attempted to address my concerns with customer service, I encountered unhelpful representatives who seemed indifferent to my issues. Their lack of willingness to resolve problems left me feeling undervalued as a customer. Quality vs Price Dilemma: The products/services offered did not match the high prices charged. It feels like Waste Connections of Texas prioritizes profit over quality, leaving customers dissatisfied after spending significant amounts Unreasonable Cancellation Policy: Their cancellation policy is another area where it seems they exploit customers' commitments without consideration for fairness or flexibility, leading many into prolonged contracts that are difficult or expensive to exit. very carefull about the auto renew clause In conclusion, my experience with Waste Connections of Texas has been overwhelmingly negative due to their questionable practices aimed at maximizing profits at the expense of customer trust and satisfaction. I would caution potential customers before engaging in business with them, as this company appears more focused on taking advantage rather than providing value. Would Not Recommend

I have a commercial dumpster that never gets picked up but my credit card is always automatically charged. The person over my account never returns calls. I'm still waiting to receive all of the credits that they owe me. I know that I need to find a better company.

ZERO stars! Worst company I’ve ever dealt with. I began service in January 2024. I’ve had nothing but problems with this company from the start and it’s gotten increasingly worse lately. I’ve had missed trash pick ups, but my recycling was collected. I’ve had missed recycling pick ups, but my trash was collected. I’ve had pick ups where my trash and recycling were both put into the same trash truck therefore my recycling was not recycled. Completely unreliable service. At this point I have to call twice weekly because of missed pick ups and each time they make excuses for why the pick up was missed, state that the cans will be recovered, and then ultimately claim that my cans were not out!! It’s beyond frustrating to pre-pay for a service three months in advance and then not be able to depend on the service you’ve paid for. I do not have the time or the energy to have to call weekly to create a ticket and then call back to follow up only to be told that the dispatcher said my cans were not out! What happened to the customer is always right? It’s insulting when you request a refund for a missed pick up ($5) and you’re told that your can wasn’t out by the customer service person. I have video and picture evidence of when my cans were put out. DO NOT RECOMMEND Waste Connections ??

I am very disappointed in the service we receive as of lately There is times that the trash does not get picked up on time or not at all but the price does keep going up Last Wednesday which was our pick up day we had a problem with our road because of the storms and this is the only road into our part of the country neighborhood Do to a drainage ditch repair the street had to be closed for that day so the few houses on our side of the bridge could not be picked up I assumed that they would send a truck out the next day so we left the trash can out by the street It did not get picked up by Friday so when I called they said it was not their fault that the road was closed so we would not get service until the following week I find that very disappointing because we pay them more than the other companies in the area and they don’t have a problem picking up late when they have a problem and expect us to understand I will be switching companies with better customer service

I have to say.. this company shuuu!!! They might pick up my dumpster 1 time a month. Sometimes not the whole month….And charge full month services.. horrible service in all my years doing business with someone these guys hands down have all beat. I feel I am being deceived at this point as they have broke the contract since delivery. They would be in negative max stars possible…

My daughter rented me a dumpster for Christmas I had a second one brought after that I called to get that one picked up and pay my final bill. I was given an amount and payed it. I even asked if it was everything and was told yes. A month later my daughter gets another bill that they say is rental fees I called to ask about the new bill and was told that it was rental fees. I asked when I called for my final bill and was told this is my final bill , why was it not included. Her only response was “ I don’t know” This is a shady practice and I think it was only done because I did not go over my tonnage. They get a lot of extra fees . Waste connections of Texas customers beware. Once you let them put their hand n your pocket they keep taking as long as they can When I spoke with their customer service she was rude and just kept saying it’s in the contract. If potential customers have any other options they should use the other option

We spoke to customer service about a price increase for our trash pick up. We are paying 3x the amount than our neighbors. They have 2 cans. We only have one. The manager got on the phone and could not help us. She was rude and basically said we're stuck paying what we pay because we were acquired from another company and over the years we were just subject to a price increase. That's what we get for paying our bill on time and being loyal customers. They did not even want to help us. It makes no logical sense. There are neighbors who have been here longer than us that are paying less. It's the same acct since 2002. Please make it make sense and also, you might retrain your customer service managers. I'm completely baffled and disappointed.

Picked up our trash on time less then. Half the time…. Also did a 50% increase over about 6 months. I tried to talk to a supervisor and they were always “in a meeting” and never called me back

Was called again about missed service stating it will resume next pick up date. Unfortunately the contract rolls over they have admitted in the message about the service being substandard but the problem continues to happen again and again what are my options for breach of contract on their end termination of service with out the early notice or wait my 180-90 day mark prior to renewal with a certified letter explaining reasons for termination due to continuous missed service every month or class action with others in the wise county area? Please advise thanks