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          Business Profile

          Clothing

          Cavender's Boot City

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Additional Complaint Information

          Customer Complaint:
          This report reflects national complaint activity.
          See all additional business information

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed order #******** on 10/6/22. I returned order on 10/10/22 using the *** return shipping label provided by the company to me, tracking #1ZRW19079097277014. This item was delivered to the company on 10/12/22 at 2:29 p.m. and I still have not received a full refund. A full refund for the amount of $123.07 needs to be issued immediately.

            Business response

            10/19/2022

            We apologize for the delay in processing the return. The customer opened a PayPal dispute which was closed in their favor. 

             

          • Initial Complaint

            03/18/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered an article of clothing and have not received it. I've emailed several times and no answer. I call and wait forever and then line goes dead. My order number was. ********

            Business response

            03/28/2022

            The refund for the order not received was processed on 3/21. Confirmation receipt has been sent to the email address on file for the customer. 

          • Initial Complaint

            03/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I received 2 pairs of jeans as Christmas gifts. They were from 2 different people. The jeans didnt fit, instead of exchanging them I decided to return them. I chose not to exchange for a few reasons. The selection is limited, the prices are high, and most importantly they have rude and unhelpful employees. I was greeted by a rude employee, they made it obvious I interrupted a cell phone game. I explained that the items were gifts from 2 different people. I didnt want the refund to the original payment method as I obviously wouldnt have access to those. Explained their store didnt have anything I was interested so I wanted a cash refund. Rude employee finished her side convo then refuses to engage in possibility of cash refund, as was I getting irritated I said fine, I need them refunded on 2 different gift cards. A $92 gift card is easier to sell than a $184. Her arm was outstretched and shoving a card to my face as I finished my request. She just said I already have it on one, bye and gestured to the exit. Ive tried to contact customer service and they havent replied in 3 days. Card got rejected when I tried selling it online. I havent had any interest in social media ad selling 184 gift card. I want to be able to go to a store and get a cash refund.

            Business response

            03/28/2022

            The store has been in contact with the customer to resolve the issue. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 60

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2025 WSW 323 Loop

          Tyler, TX 75701-8430

          Visit Website

          Customer Complaints Summary

          17 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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