Exercise and Wellness
Crunch TylerThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Feb 2024 I went to crunch & bought membership. Wanted trainer & agreed to *** it would cost. Made the appt with trainer & got there and trainer wasn't there. Talked to supervisor and he said he would make it right and trainer was to call and never heard from them. Told supervisor and after going up there twice I said forget it. Supervisor agreed, but the fees were taken out of my checking acct for ,$130.00 feb 24th, mar 22nd, April 5th, April 18th, June 12th, June 21st. Aug 16th x2, & Sept 8th. Supervisor assured me he'd get my money back & all he got me was $260.00 and promised he would request my $650.00 and get money back to me. They charged me for services never rendered. Supervisor agreed that this shouldn't have happened. I would be glad to pay for services if I had received service, but I'm not going to pay $650.00 for nothing. This has gone on since Feb and it is now November. A little uncalled for and they have put my checking acct to nearly overdrawn (not expecting withdrawal every month & was assured he would take care of it every month). I believed in them and didn't see where it was so difficult for the home office to not understand. I was never given their # so I could talk to them nor their email address to discuss this matter with them. I believe supervisor has block me from texting him and have not heard one word from him since Thursday Sept 12th @ 8: 36am. I have all my text to and from him. Please get my money back. I'm 68 years old and on a fixed income. Their membership dues are paid every month and their annual fee is paid. Thank you for your help in this matter.Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I requested cancellation of my membership on 10/3/2024. I was charged an annual fee on 10/4/24. I feel that this is not a fair charge. Im willing to pay another months fee per the 30 day cancellation rule, but the annual fee is not appropriate. The business refuses to refund my money.Customer response
10/08/2024
I contacted my bank to dispute the charge and my money was refunded.Customer response
10/08/2024
I am satisfied. Thank you for your help!Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have not been to Crunch in 2 years or longer. They send emails telling me I owe them money. Im homeless and leave me alone. They are a scam and ripoff companyInitial Complaint
03/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi,I entered a trail membership based on the ************** adds I was receiving regarding free trail membership with the ****** FREE for 2 weeks/ 1 month. I used their facility may be 4 times but they keep on calling everyday to give them Bank account details and routing number which made me feel uneasy about their business practice. They had my credit card details already on the file. When I was not happy with their service and my inability to travel to their facility, I requested them to cancel membership. They started abusing me sacring me that I had signed an agreement with them that I have to take at least 2 months of membership and also pay them an annual fee of around $55. So in total i need to pay more than $170 to cancel my trail membership. I feel its very inhuman, discrimination and abusing me to pay and continue their service. As I am a student who just graduated and without any job I am feeling helpless and so down based on their behavior. Kindly help me on urgent need basis.Business response
04/10/2024
Member was enrolled online and a credit card was used for proper billing. Additionally, the confirmation of the agreement terms which spelled out the membership terms, to include amount paid initially, monthly dues, annual fee to be paid, and an electronic receipt with membership agreement emailed to email provided upon enrollment.
Member was contacted, as with all online memberships, to welcome to the facility and to let know of our EFT ACH billing options vs. using the credit card provided upon enrollment.
********************************* added EFT ACH on 2.24. Subsequently, member's monthly payment for the next month (March) came back to us as "no account/unable to locate" so there was a late fee added and the card was processed for $55.04 as that was still on the account as the alternative billing method.
On 2.28 the member inquired about the steps to downgrading from the higher end membership originally chosen (but still to remain a member)
Member's cousin called the location on 2.28 informing us that he was the one that originally signed up ********************************* for the membership online because he thought it was just a "free trial" and wasn't aware he was signing her up for a monthly membership along with not knowing about the 60 day policy.
Upon receiving the BBB complain, Club Manager, *******************, proceeded to followed up with the member on 4.10.2024 with a phone call, but no answer and voicemail not set up. We will try to give the member a call tomorrow.
Regardless, we have initiated the refund to the member, removed any monies/fees owed, and have cancelled the membership effective immediately (to include waiving the 30-day notice or any future pending charges). The member's account has been documented internally as well for future reference.
Initial Complaint
06/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
At the present time I dont have the amounts charged to my account but I can get if needed just received a call form crunch (06/13/23) after I have told them I am not going to the gym cancel the account and I have not been since last year some time Ive got my bank involved the fact that I have told them to cancel and you can clearly see I havent been I dont use there services so why should I pay for a account they refuse to cancel this is bad business practices and is unacceptable ask yourself would you pay for something that you are not using this is flustering to say the leastInitial Complaint
08/03/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On Sunday July 31st 2022 around 3:00pm my husband and I attended a complimentary trainer consultation with Will, who stated he was the manager of the trainers. Following the information and light workout session he proceeded to talk to us regarding purchasing a trading package. He asked us for our availability and we informed him that due to *************** obligations we would only be available on Sunday afternoons to which he replied he has a trainer available that day. We signed up for the sessions paying yhe initial $130 which was to billed bi-weekly. On Monday July 1st we received a textessage from the trainer attempting to schedule for days and times that we clearly indicated to Will that would not work for us. The trainer ****** the tells me that unless we do 5am trainings during the week they are unable to accommodate us. I asked for cancelation prom the program and a refund as the previous day Will informed my husband and I that we would have 10 days yo change our minds and cancelation with refund. After asking this request I did not receive a response from ******. My husband reached out to Will regarding cancelation and Will restated ******** comments that unless we come in at 5am on a weekday they could not train us. My husband asked about Jacory the Sunday trainer and Will stated he is not there every Sunday. My husband again asked for a refund and cancelation since we would not be able to utilize their services as they would not have a trainer available. Will replies he never told us we could cancel for a refund and maybe someone else told us that. Will is the only person we met at the gym and discussed training. We have not been back since meeting with him. We explained this to Will who continues to deny telling us this before taking our payment.I would like for yhid company to immediately refund our money and cancel this training that they are unable to find trainers for. Will was very aware or our schedules before proving paymentsBusiness response
08/04/2022
Good am, I spoke with ******* yesterday and found a trainer that could help them on the days and times they requested. She and her husband ***** decided not to move forward with the training, so we refunded their first payment of $130 today. we are grateful for their membership and look forward to serving them both.Customer response
08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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