Reviews

This review pertains to Brookshires **************** ONLY, and the Loyalty Customer program. IF your Loyalty Customers are SO important, then WHY dont you give us the coupon price automatically? But no, you require your loyalty customers to clip coupons off of a neanderthal website. I simply DO NOT HAVE TIME TO CLIP COUPONS! I am waaayyy too busy!! If u insist on torturing your good customers with clipping coupons, then revise your website so that ALL coupons can be clipped st once! I find myself shopping at ******* in ****** (which I do not like) more frequently because I do not have to clip coupons to get a decent price......and when I have called corporate in the past, they refer me to the local store. While the local Brookshires store has been helpful, they have no control over corporate, and no authority to change coupons or corporate website/procedures. ***, i have YET to receive a call from someone at Brookshires corporate regarding my complaints. Corporate gets paid the big bucks, so they do NOT care! In closing, i will say that with the exception of a couple workers, all Brookshires enployees are polite and helpful. Its corporate that is the problem

Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback regarding our Loyalty Customer program and the coupon process. We understand your frustrations with navigating coupon clipping, especially with a busy schedule. Your suggestion about streamlining the coupon process on our website is valuable, and I will ensure it is shared with our marketing department for consideration. We aim to make your shopping experience as convenient as possible, and your insights help us identify areas for ************** a company, we do our absolute best to offer competitive pricing and are excited to offer these special discounts whenever possible. Some of our vendor partners do require this coupon formatting for us to offer these savings to our customers. We apologize for the lack of follow-up from our corporate team. This is not the experience we want for our valued customers. We will make sure your concerns are addressed and encourage you to reach out again if you have any further questions or suggestions. Thank you for your continued support of Brookshire's, and for recognizing the efforts of our local staff. We hope to make your shopping experience better in the future.

I shop at the store in ********* and I'd have to say it's the best brookshires I've ever shopped in the employees were so helpful and very nice .the managers were all hands on and greeting everyone very friendly good job ****** tx brookshires

Thank you so much for your review!

I think their prices and sales are.pretty good. Like senior days. But most of their employees in several stores are very grumpy and not customer people. Very little personality or professionalism.

We greatly appreciate you taking the time to express your concerns. First and foremost, we thank you for being a customer and shopping at our store in ****. Our mission is to deliver exceptional service and value to our customers through our core values. Our number one focus is people, and our tradition of outstanding service was instilled over 95 years ago when our founder, W.T. Brookshire, placed the customer as his top priority. Rest assured, we will address the issue with store leadership to ensure our partners are professional and our customers are treated with the utmost respect. I am confident our leadership team will work hard to make certain you receive the best service.

I few weeks ago we used Brookshire's to send 1000 ********************** They charged us ***** Dollars. Later we had to send money again and used another local store which charged us 8.00 Dollars. I called Brookshires and they said they charge whatever the computer tells them to charge. Even when I called ************* they gave me a different cost. I don't know what is the truth but it was wrong. Be aware.

BGC has contacted ************* to verify the fees charged to our customer at the ******************** location in *****, *****. Fees vary based on the different contractual agreements and locations where funds are being sent. BGC does not determine those charges. Given the significance of the fee variance, ************* is looking into the transaction details and will contact the customer to address their concerns. ********************** has asked that ************* provide any fee difference as a courtesy to our customer. Thank **************************

Brookshires in ******** ***** is inadequate in alot of things. Today i went in carrying my sons foldable diaper bag and two items i purchased a couple weeks back in the same hand. I went to the aisle i purchased them on to see if they had any like the items that had been recalled. They didnt so i went to the service desk to have them refunded as i was told i could do the week prior but hadn't made it because my son was ill. I was accused of stealing and defamated to the point i was embarrassed in front of other customers and i will npt be purchasing anything from there again. They also kept the items we had in fact paid almost 50 dollars for so thats theft of services on them and im not too happy this particular brookshires is a joke and makes the brookshires family look bad. And the manager ***** is very rude and unprofessional.

Customers are welcome to contact us directly at **************, Mon-Thurs 8am-5pm, and Fri 7:30am-4pm or at ********************************************************************** is the email we sent to the customer:Thank you for shopping with us at Brookshires in ***************, and for the feedback you sent to us via the Better Business Bureau.Please know that our companys mission is to create and deliver exceptional experiences and value to customers through our core values. We take customer feedback very seriously and need more information to help us thoroughly investigate and address your concerns. Please call me at ************ or respond to this email with your phone number so we can contact you directly.Again, thank you for shopping at Brookshires. I look forward to hearing from you soon.

I was in the grocery retail business for 20 years I was a bad boy for one year in **** and a produce personnel for two years and thats a high school high became a apprentice butcher for ******************* in **** after graduation I worked for ******************* for 17 years so I know the grocery business my father was also a business owner but he died in **** so its in my blood at the leaving ******************* and **** I pursued a one year painting adventure after that guy in **** *********************************************** IBC corporation which was a national company I went bankrupt in 2008 a company that was in operation for 125 years and actually was the start of the ******* that being said in 2008 I married again and was in business with my second wife in a pet grooming shop ****** at ********* that I hoped her grow to $250,000 a year after that venture and that relationship I went on to work with someone in the fire and safety in the streets and after seven years store in my own business three years ago in April 2019 since then I have enjoyed the experience of having mount business and managing my own time when ***** is done long and Ill area so Ive experienced with my experience have been shopping super one for quite a few years now Ive enjoyed the managers and the experiences for many years in ******************** I am a regular there or was a regular there for 5 to 7 times a week but because Im busy with my business now its gone down to 3 to 4 times a week I have experienced many of changes and the ********** location remember I was in the industry for 17 years and Ive been living in ********** for 55 of the 58 years Ive been on this planet most of my experiences and this store have been excellent ********************************* in work for ******************* and his family years ago his daddy was a very good man and I miss his dad. His relatives also work for ******************* and yall are only lucky that you guys have had the privilege of hiring such a high quality of people as the Boudrea

Thank you for your comments to the Better Business Bureau about Super 1 Foods in **********, *********! We appreciate you for shopping with us. If there is anything we can do to serve you better, please let us know. You can contact one of our **************** Representatives at **************, Mon-Thurs 8am-5pm, and Fri 7:30am-4pm. You can also submit your comments and questions electronically at https://www.brookshires.com/contact-us/were-listening/.Again, thank you for shopping at Super 1 Foods. We appreciate you!