Complaints

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a call from a mole masters technician requesting to service and refill our system on 7/31/23, and agreed. Immediately after the phone call, I went to the iMistAway app and screenshot Ted the info from the transmitter, which showed the tank was still 34% full. He completed the service, and I later received an invoice for $368.05, quoting the service charge, as well as a full gallon refill. This seemed inconsistent with the amount necessary based on the information transmitted to me from the app. I called mole masters that evening, and the voicemail stated a closing time of 5:30pm, but I was unable to reach anyone during office hours. I left a voicemail, and was not called back. I called a second time the next day and explained by concern to the female receptionist on the line, who attempted to connect me with the technician, but he did not come to the line. I was advised he would call me back later that day or the following morning. It is now close of business of that day, and still no response from anyone in the company. I have felt that I was being overcharged in the last for excessive servicing of our system, but finally decided to assess it this time when called, and now strongly feel based on what I understand from the app transmission and subsequent charges, as well as lack of follow through in communication by the technician with me to resolve my concern, that something is definitely not right with the transaction. I am hoping for a resolution from the company’s leadership, and unfortunately have lost trust in the company to continue our mosquito services.

  Customer response

  08/25/2023

  I have received a response from the company, and a satisfactory resolution has been reached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩