Complaints

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our upstairs air conditioning unit has a leak and is not functioning appropriately. It was determined by *********** *** ******** **** that a new evaporator coil was needed. This part is under warranty by Goodman Manufacturing under a ten-year warranty that does not expire until 2017 which the company does not argue. However, this equipment is currently available per Goodman Manufacturing in their warehouse in Texas but they will not send it until their truck is full. This part was ordered on 07.21.22 and on 08.12.22 they advised *********** *** ******* ***. that it will be at least another three weeks before they would consider sending the equipment. The model# is ASPT37C14AC and the Serial# is 1*********. The Order# from *********** *** ***. is CJ53469, the part# is 0270A01031S and the PO# is JL2D86W. This part was ordered through the Goodman Manufacturing office in Riverview, FL (813-740-0409), and their Texas distribution center's phone number is 1-877-254-4729. The Texas distribution center and Riverview, FL office will no longer provide me updates and claim that they will only discuss orders with *********** *** ***. which is not getting anywhere with Goodman either. My family is now having to put freon in our upstairs unit bi-weekly at a cost of nearly $200 each visit. By the time this part is shipped and installed, I am looking at a total of nearly eight weeks and $1,600 in expenses for a part they physically have and refuse to ship. Could you please help in getting this part shipped and have Goodman cover the expenses I will be incurring due to them refusing to ship the part they have and is under warranty?

  Business response

  08/23/2022

  ******* *****

  Thank you for contact Daikin Comfort Technologies. The part is placed at the local distributor by the service technician. The service technician and the distributor need make sure they have placed the order as a warranty order. The would need to contact their distributor Customer Service Rep to look into and possibly expedite the order. 

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  filed a request for SAFETY recall svc on our Goodman furnace on 2-22-2022. see below record...................... "Thank you for registering for the Goodman Evaporator Coil Drain Pan Recall, Your Record ID is, ********." we recd the repair kit.......................................... Daikin/Goodman has subcontracted the safety recall work to a company in Denver, The ****** **** ***************************  Since 2-22-2022, we have recd at least 15 emails from ****** stating that they are working to find someone to do the safety recall work, but still no sched. I have corresponded/phoned ****** repeatedly but get the same story every time, "we are working on it". Daikin needs to find someone to perform their recall work. Daikin suggested I contact a local rep to do the work. Called a local rep, they are not willing to do the work for the $120 they would be reimbursed from Daikin/Goodman. This is a safety recall and nothing is being done......below is more info.............. "Dear XXXXX, Thank you for participating in the Goodman Evaporator Coil and Drain Pan safety recall program. We are a nationwide service provider who specializes in product recall repairs on HVAC equipment. We work directly with local HVAC companies to ensure your repair or diagnosis will be completed by a qualified and experienced technician. Your area is currently experiencing a high-volume of claims and we anticipate longer than usual lead times for the scheduling of appointments. It is our goal to contact you to schedule your repair or diagnostic visit within the NEXT 30 DAYS. We appreciate your patience as we work through this process"....................MY PRODUCT INFO: goodman furnace model, GMES 920 603 BNAA, s/n 190 821 8239....AC CACF 030 B2A s/n *** *** **** . Here is a link to the safety recall.....https://www.**********************..... Need safety recall work completed ! I have attached a copy of a typical ****** email claiming they are working on the problem.

  Business response

  08/23/2022

  Thank you for contacting (Goodman/RealTime) to schedule the repair for the Evaporator Coil Drain Pan Safety Recall. We appreciate your patience as we work diligently to have your system serviced as quickly as possible.
  
  There are now two options for you to have your unit serviced once you have received your part in the mail.
  1.Contact the local technician of your choosing. (who either installed or services your unit currently)
  2.Wait to be contacted by your assigned service company.  
  
  If you are wanting to move forward with the repair, by having your own licensed technician complete the repair, this is an option we encourage. Please contact your licensed technician. They will be able to file a claim at the local distributor and should not charge you for the recall repair. 
  
  If you choose not to, nor do you have a relationship with a local licensed technician, then no action is required. Again, we appreciate your patience with us as we are working diligently to assist you. 
  
  

  Customer response

  08/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  
  
  Per Daikin's instructions months ago, I already contacted a local rep.  They stated they will NOT perform the recall repair

  for the small amount  of $ that Daikin will reimburse for the repair. They refused to do the repair.  I noted that in my original statement...........
  

   

  We have been waiting since Feb 2022 for this recall repair.  This is a mandatory recall; it is outrageous that we have been

  waiting for approx 6 months for repair......SUGGESTION:    Daikin should hire hvac technicians to perform this recall............. 

  Is it unreasonable to expect that a recall on a furnace be completed in less that 6 months?....................

   

  ANOTHER SUGGESTION:  Daikin give owners permission IN WRITING to order repair by an authorized rep and then reimburse

  the owner for ALL charges to perform the recall repair...................

  thank you.
  

   

  
  
  Regards,
  
  
   
  

  Business response

  09/28/2022

  Thank you for contacting (Goodman/RealTime) to schedule the repair for the Evaporator Coil Drain Pan Safety Recall. We appreciate your patience as we work diligently to have your system serviced as quickly as possible.
  
  There are now two options for you to have your unit serviced once you have received your part in the mail.
  Contact the local technician of your choosing. (who either installed or services your unit currently)
  Wait to be contacted by your assigned service company.  
  
  If you are wanting to move forward with the repair, by having your own licensed technician complete the repair, this is an option we encourage. Please contact your licensed technician and provide them with the attached service bulletin. They will be able to file a claim at the local distributor and should not charge you for the recall repair.
  
  If you choose not to, nor do you have a relationship with a local licensed technician, then no action is required. Again, we appreciate your patience with us as we are working diligently to assist you.

  Customer response

  10/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  THIS second answer provided by Daikin is the exact same answer I recd from Daikin initially.  It is not acceptable.  I have been waiting since Feb 2022 for repair.  Also I contacted a local rep to perform the recall, they refused stating that they would not perform the recall for the suggested Daiken reimbursement.  

  Why didn't Daiken respond to my suggestions stated in my previous response?  Listed again below:

  SUGGESTION #1:    Daikin should hire hvac technicians to perform this recall............. 
  Is it unreasonable to expect that a recall on a furnace be completed in less than 6 months?....................
  
  SUGGESTION #2:  Daikin give owners permission IN WRITING to order repair by an authorized rep and then reimburse
  the owner for ALL charges to perform the recall repair...................

  I find it unconscionable  that a furnace manufacturer like Daiken cannot ensure that their products are safe and free of defects, nor do they care that their products are safe and free of defects.  

  thank you.
  

  [Provide details of why you are not satisfied with this resolution.]
  

  
  Regards,

  Betty ****** **** ******* ****** **** ****** **** **  ***** *** *** ****  
  
   

  
  

  Business response

  10/14/2022

  Betty ******, 

  Do you have a service provider that is willing to complete the work for you? If so, please provide their contact information so we can assist them in filing a claim with us. 

  Customer response

  10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

   

  Still no repair for this recall . 
  

   

  Scheduled online a recall repair for today between 8a-12p, 10-18-22, per instructions from previous email;  received an email confirmation of that appointment. 

  also, I called the repair person,  Shawn ?,  last week to confirm.  He confirmed.
  

  Waited until 10a today, called Shawn, *** *** **** (Ohio area code) , recd voice mail.  Did not get a call back.
  
  
  Appointment cancelled without our knowledge, no notification from anyone. 

   

  Shawn said he was in Colorado Springs, CO.  That is 40 miles from Castle Rock, CO
  
  
  It appears Daikin is just scheduling random people who are NOT reliable. 
  
  
  
  Waiting since Feb 2022 for this recall repair.  ridiculous. 
  
  
  
  I need answers, thank you.

  
  Regards,
  
  
  Betty ******

  Customer response

  10/19/2022

  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  
  
  like I mentioned in my original complaint, I called an authorized dealer, *** ******* ***** ****** **.  They would NOT do the work because of the low $$ reimbursement from Daikin.

   

  Made the following suggestions previously to you, here they are again.

   

  SUGGESTION #1:    Daikin should hire local authorized Daikin hvac technicians to perform this recall............. 

  
  
  
  SUGGESTION #2:  Daikin give owners permission IN WRITING to order repair by an authorized rep and then reimburse
  the owner for ALL charges to perform the recall repair...................
  
  

  I have attached a list of authorized Daikin dealers.  I would think that any of those could do the recall, per your previous statements.  The dealers located in Parker, CO are located approx 17 miles from Castle Rock CO

   

  Regards,

  Betty ******
  
  
   
  

  Customer response

  10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  Attached pls find pics (also below ) of furnace ID numbers, serial numbers, etc.  fyi, This info was provided in my initial complaint.

   

  goodman furnace model
  
  
  GMES 920 603 BNAA
  SN 190 821 8239
  
  
  ** **** *** *** ** *** *** ****

   

  Also, i contacted a local rep, they charge $145 per hour for repair. 

   

  Also I scheduled a repair via Molitti, no show.  Recd no notice that repair tech had cancelled our scheduled appointment. 
  

   

  
  Regards,
  Betty ******

  **** ******* *** **** ****** **** **  ***** *** *** ****
   
  

  Business response

  11/04/2022

  Betty ******, 

  The serial numbers you provided are not valid. The serial numbers for most Goodman/Amana products are 10-digits all numerical. 

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

   

  You stated that my furnace is not subject to the recall because the serial numbers are incorrect. 

   

  When I called about the recall in Feb, I was told my furnace was subject to the recall.  That has now changed?

   

  
  I am attaching pictures of the furnace labels once again.   

   

  Are you saying the pics from the furnace labels are incorrect?

   

  Also, The model # below is listed in your recall notice.
  

   

  GMES 920 603 BNAA
  
  
  sn *** *** ****

   

  need answers.....
  

  
  Regards,
  Betty ******

  **** ******* *** **** ****** **** **  *****   *** *** ****
  

  Business response

  11/22/2022

  Betty ******, 

  We have not stated that your units are not affected by the recall. We previously asked if you had a service company that was wanting to complete the work for you. If so, can you please provide us their contact information. 

  Customer response

  12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  
  My response:

   

  below is a quote from your prev response

  
  
  "The serial numbers you provided are not valid. The serial numbers for most Goodman/Amana products are 10-digits all numerical. "

  
  
  
  the #'s I submitted are 10 digits all numerical.  submitting one more time.  including pics from furnace
  
  
  
  
  ********** ********** ********** ************
  
  The only auth dealer I have contacted for general info is listed below. 
  
  
  
  Dawn ******* *** ******* ***** **** ** *** **** ******* ***   ***** ************ ***********************
   
  
  
  
  Also, I was contacted via email on Nov 17, 2022, from "special projects" & "Porter, Magan " see addresses below....stating that my furnace is NOT subject to the recall.  (see attached emails)
  
  
  
  
  
  Special Projects <Special.Projects@daikincomfort.com>
  
  Thu, Nov 17, 2022 at 1:12 PM
  To: Betty ****** <***********@gmail.com>
  Cc: "******, Magan" <Magan.******@daikincomfort.com>
  
  
  
  I need answers, dealing with a mandatory recall via the BBB is unacceptable.  Daikin should be contacting homeowners directly.

   

  IS MY FURNACE SUBJECT TO THE RECALL ?
  
  
  Betty ******

  **** ******* ****** **** ****** **** **  *****   *** *** ****
  

  Business response

  12/14/2022

  Betty ******, 

  I have reviewed case 1,998,841 that you spoke with Megan about. We have confirmed that your unit is not affected by the recall. 

  Business response

  01/17/2023

  Betty ******,

  Thank you for confirming with us that your unit is not affected by the recall. 

  Customer response

  01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me

  since Daikin has admitted that it took ~9 months to notify me that my furnace is not subject to recall even though the model & sn were listed on the

  recall list.  What a hassle...emails, phone calls, incorrect info.
  

   
  
  
  
   
  

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 7, 2021 Purchase date, for an AC unit that we purchase through Amazon. On Nov 18, 2021 we got an email from ****** that this AC unit is on recall. So we filled up the information for repair, and we actually got the part the week after. But it needs to be installed, and nobody wants to do it, they want us to pay. Goodman rep said as long as it is Goodman certified, it should be free. But it is not. So it has not been installed yet until now. And we receive an email again from ****** on yesterday Aug 10, telling us to stop using the AC because it is fire hazard. I called Goodman again but nobody reach out to me.

  Business response

  08/23/2022

  Charito *** *****, 

  If your needing assistance with scheduling a repair for your affected unit, you can contact 833.315.0186. The Recall Team will be able to assist you in scheduling a service visit. 

   

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our AC is less than 2yrs old and stopped working around Aug 1st, 2022. We contacted ***** ** which is the company that installed and order our AC unit. For $49 They sent out a tech to do a diagnostics and determined that there was a leak in the AC unit due to the copper pipe having a home in it from the friction of another piece that was touching it. The hole caused the freon to leak out and the AC store stopped working. ***** ** quoted us a bill of $1610 to fix a issues that shouldn't be a issue. They stated that the manufacturer will not cover. I called the manufacturer and the rep that answered started that they will not cover copper, I then explained to her it's a manufacture defect. I requested to speak to a manager and got the voicemail. I left a message and waiting for a returned can. This AC is Less than 2yrs old and we purchased a new unit to prevent it from breaking down. Now do to no error of our own out home is 96° in middle of summer and we are such with a bill over $1,000 for a brand new unit. As a consumer that paid for a product that should last at least 10yrs and only got less than 2 years, not acceptable. Before is the info about the sale and product. Thank you in advance for your help. Goodman AC info: Model: GSZ140361 Rev#: LB Model Desc.: 14 Seer Hp, 3 Ton Mfg Date: 10/9/2020 Install Date: 11/23/2020 Register Date: 12/8/2020 Enjoy AC Receipt Info Total $4,056.00: Goodman GSZ140361K* Condenser 3 ton HP Up to 15 SEER 29 x 36.25 14 seer AHRI matchup $2,100.00 Goodman AH ARUF37D14A* Goodman AIR HANDLER 53.5 X 24.5 X 21 PSC 14 seer AHRI matchup $1,399.00 010 Duct Board Stand $350.00 11111 Basic install $400.00 013 Concrete Pad $189.00 016 Locking Cap $36.00 017 Tie Down $25.00 018 Float Switch T for drain line ss1 $29.00 019 Float Switch attached to handler ss2 $129.00 TP4 Honey well T4 $149.00 Permit fee, etc $250. (1,000) promo discount Total $4,056.00

  Business response

  08/23/2022

  We are sorry to hear of your problems associated with your a/c unit. Please send me the serial numbers for all of your Goodman a/c units in your home and any repair invoices you have from previous repair work.
  Once we receive this information from you we will be able to review your case and make a recommendation to you.

  Customer response

  09/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The requested info is already agreed and mentioned in details in the original complaint. Please see original complaint and ordinal attached documents.
  
  Regards,
  
  
   
  

  Business response

  09/22/2022

  Tiamerra Serrant, 

  Thank you for providing this information. We are still needing a copy of the invoice with a description of what part failed and what they believe caused the failure. Once we have this information we will be able to look into how we can assist you further. 

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received a letter stating there was a recall for the coil evaporate drain tub. Apparently the tub can catch fire. Goodman/Daikin sent an inexperienced technician to my house and damaged my havac unit while doing the warranty work. The damage was $2k. Daikin and the contractor are doing nothing to make this right.

  Business response

  06/28/2022

  Geoff *****, 

  Please contact Homeowner Support at 877 254 4729. They will be able to obtain copies of your invoice, serial numbers and other documentation you might have. They will be able to give you a case number and forward your claim to management for review. 

  Customer response

  06/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Regards,
   
  I have already started a claim and have got no where with your company. Your customer service is terrible. My ticket number is *******. I want to be reimbursed for the trouble your company has caused.

  Business response

  07/19/2022

  Geoff *****, 

  We noticed your service company charged you for parts under warranty. Did they explain why they did not claim these under warranty? 

  Customer response

  07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  I don't know why I was charged at all. Your company sent someone to my house who damaged my havc unit. I had to pay almost $2k to have my air conditioner working again.

  Business response

  08/15/2022

  Geoff *****, 

  Can you help us understand why the installer was called out for yearly maintenance on the system, assuming the system was working at this time and then found these additional repair. 

  Thank you for the previously provided invoices and pictures. 

  Customer response

  08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Compass Heating and cooling was performing my yearly clean and check on the air conditioner when they discovered the problem. The air conditioner would not turn on and learned that the unit was damged.Leyva heating and cooling was the last company to work on the unit and damaged it. Diakin sent Leyva heating and cooling to my house to do a warranty work. They damaged my unit. I want to be reimbursed for damages

  
  Regards,
  
  
   

  
  

  Business response

  09/22/2022

  Geoff *****, 

  In the attached invoice it does not indicate if the parts were replaced under warranty of if you were charged for them. Is it possible to get an itemized invoice?

  Customer response

  09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Hello, I don't have an itemized invoice. This is what I was charged for damages done by someone your company sent to my house on a 2 year old Air conditioner. I bought thinking I had a 10 year warranty on parts and labor. I just want to be reimbursed for damages caused by a technician you sent to my house. When are you going to pay for the damages? All this nonsense going back and forth is old. Do you have any real solutions to this problem?
  
  Regards,
  
  
   

  
  

  Business response

  10/14/2022

  Geoff *****,

  Would you please provide us the best contact number and time of day to have a member of management reach out to assist you. 

  Customer response

  10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my 

  You can call my cell 847-877-8249 
  
  Regards,
  
  
   

  
  

  Business response

  10/27/2022

  Geoff *****, 

  We have tried reaching out to you to discuss this. You can contact Homeowner Support Department at 877 254 4729 and request a member of management to assist you. 

  Customer response

  10/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have not received any phone call or message from your company. I will try calling but got no where with your customer service department before.]
  
  Regards,
  
  
   
  

  Business response

  11/22/2022

  Geoff *****, 

  You can contact the Motili dispatching team directly at 833 315 0186. If you have questions about how your service company can file claims directly with us they can contact 888 803 0512 that assist with recall claims. 

  Customer response

  11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [I have called Motili. They tild me to call you. I called and left a message for a manager 3 weeks ago and no one called me back. You have provided no solutions for nearly two thousand dollars worth of damage.

  Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business response

  12/09/2022

  Geoff *****, 

   

  Do you have a case number to reference? 

  Customer response

  12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my problem.

  
  
  Regards,
  Ticket#******* with Daikin comfort. I spoke to Tyler ********* 2 weeks ago who said a manager would call me the next day. Well no manager ever called me back. I assume you don't stand by your products. Your warranty is all for a sales pitch. The warranty work cost me nearly $2 thousand in damages. Who do I have to take court to get my money back? Leyva heating and a/c? The technician that damaged my hvac unit?
  
   

  
  

  Business response

  12/22/2022

  Geoff *****, 

  We have noticed that it was previously requested for your service company to file a claim at the local branch for the parts associated with those repairs. Once this is complete please send us a revised copy of the invoices to review. 

  Customer response

  01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Yes, whatever you say. 
  
  Regards,
  
  
   
  

  Business response

  01/17/2023

  Geoff *****, 

  It appears the attached invoices are the same as previously sent over for review. Are these invoice not including the parts now?

  Customer response

  01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I'm at the conclusion I will never see reimbursement for the damages that were done to my hvac unit. Your warranty is nothing. 
  
  Regards,
  
  
   
  

  Business response

  02/03/2023

  Geoff *****, 

  I am sorry that you feel this way. However, your technician needs to place a claim at the local distributor for the parts under warranty. Once they have completed this please provide use the revised invoice for review. 

  Customer response

  02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not

  Please contact Compass Heating and air conditioning. Maybe they will supply you with the updated invoice. I asked and didn't receive. Please tell them they can file a warranty claim. Maybe hearing from the manufacturer and not a customer will do the trick. The fact is you sent someone to my house to do a recall job and the person damaged my hvac unit. Causing nearly 2k in damages. 
  
  Regards,
  
  
   

  
  

  Business response

  02/17/2023

  Geoff *****, 

  Is there a contact person that we can ask for on your behalf?

  We will gladly reach out to then on your behalf. 

  Customer response

  02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  You can ask to talk with Scott.]
  
  Regards,
  
  
   

  
  

  Business response

  03/08/2023

  Geoff *****, 

  Thank you. We will be reaching out to them today to make sure they know how to file a claim. 

  Customer response

  03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
   
  Regards,
  
  
   
  

  Customer response

  06/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Diaken has not provided any resolution for the damage caused to my hvac system. I'm put nearly two thousand dollars for a warranty call. 
  
  Regards,
  
  
   
  

  Business response

  06/16/2023

  Geoff,
  We have contacted your HVAC contractor and explained how they can file the warranty claim. It appears that the furnace is not one of our units. Have you verified with your HVAC contractor that they have filed the warranty claim?

  Customer response

  06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  You sent someone to my house to do warranty work. That person damaged my hvac unit. I'm sure I will never see a penny from you. Too bad I can't sell my air conditioner with your name on it. It's a shame I spent close to $7k on a unit with a crappy company. 
  
  Regards,
  
  
   
  

  Business response

  07/21/2023

  To receive reimbursement, you will have to work with your HVAC contractor to file the warranty claim. We do not reimburse directly and all reimbursements for parts are made via your local HVAC contractor. Please contact your HVAC contractor and verify with them that they have file the warranty claim with their local distributor. We have informed them of how to file the warranty claim already.

  Customer response

  07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my 

  Ok. Great. Way to screw over consumers.
  
  Regards,
  
  
   

  
  

  Business response

  08/04/2023

  Geoff,
  If you have any further questions, please contact us at 877-254-4729.

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Thanks for nothing. Lost $2,000.
  
  Regards,
  
  
   
  

  Business response

  08/25/2023

  Hello Geoff,
  Again, please have your contractor file a warranty with their distributor to be reimbursed for the TXV valve.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩