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          Business Profile

          Real Estate Loans

          Homeward

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Real Estate Loans.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Date of transaction was 10/24/***** selling our house was selling it $305,000 and before the house was closed on they had 3 different roofers come to inspect the roof in which all 3 of them said the roof was fine. The new home owners insurance company wouldnt insure the roof because its to old which we understand that. So homeward stuck us with the full bill of replacement of roof. They gave the new owner $18,300 in credit for the roof which seems high to me and Im not happy with being stuck with whole bill of replacing the roof while they make huge profit off of us. Not happy with Im filing this to hopefully prevent them from s******* others.

          • Initial Complaint

            06/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I closed on my first home on May 29th 2024 and moved in May 30th. The septic system stop working on the same day I moved in, I reached out to my realtor about the situation and she informed Homeward which is the seller realtor about it. I called a septic company to come out to check the system to find out what was wrong with it, and the say that the pump had going out and that ATU Aerobic Treatment Units was poorly maintenance and it would cost $6k to repair it. I need help with this issue.

          • Initial Complaint

            05/31/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Homeward signed a contract to purchase our home within 14 days. We moved out of the home within the ************************************************************************************ moving expenses to move out in two weeks, in addition now we have to relist the home and wait for it to sell leaving us with now a double amount of bills. Homeward backed out because the driveway was on a wait list to be completed and the basement was not framed. Both of these items were known at the time of the contract being signed and their offer being made. Homeward is supposed to help families by purchasing their homes and they tricked us and we are not in a financial struggle. This is unacceptable. We moved our two grandkids whose mom was just murdered ten months ago and four pets out of the home. We disrupted their stability and this company should be held liable for this. The owner *************** said to reach out and he would help us but when we reached out he ignored us and still has not replied to our request for help.

          • Initial Complaint

            04/15/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Homeward is a real estate business, one part of their business is they buy homes giving seller some money up front then a share of the final sale. I signed a contract 9/28/23 with them, it closed near the end of October. Our deal was I get $62,000 up front then if it sells for $495,000 I get an additional $62,000 with a sliding scale for lower sales prices. They also guarantee a sale within 90 days. Their contract is incredibly convoluted which I believe is intentional as does the Washington State AG's office who has several complaints about them. Even my real estate agent could not understand all of it she said but I was desperate to sell because of medical issues. They actually took 5 months to sell violating their guarantee of 90 days. When the sale closed 4/5/24 it sold for $450,000 but they claim I get nothing from the sale which is basically theft, in addition they demanded $8000 worth of repairs out of the original payment to go through with sale.

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I used Homeward Titles to facilitate the transaction to sell my house and buy my house. The messed up my contracts, did not know where the selling proceeds were and messed up the leaseback deposit in the contract. I lost 1500$ as a result of this manual issue. I demand 1500$ back from the company

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1001 S Capital of Texas Hwy Bldg 1-200

          West Lake Hills, TX 78746-6450

          Visit Website
          (512) 956-5087

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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