Reviews

Worst experience ever with my Homeowners insurance with Goosehead!Don't ever use them! I took over my father's house in 2022 after he passed. He built the house in 2021.His insurance was Goosehead Insurance, so I just stayed with them. HUGE mistake! I was comparing insurance rates with my neighbors and found I was paying double. I called another agency and got a quote. It was half as much for the same coverage, and it was underwritten by the same company ******************. Not only are their rates double, but my fabulous agent also based my rate on 1700 square feet when the home is actually 1160. Therefore, I have been paying double for Home insurance since 2022. I spoke with **** ****** and offered me $49.65 to make up for being overcharged from *********. Such an insult! I paid $1,250.81 with Goosehead in 2024 and will be paying $697.32 with my new agent for the year for the same coverage. We are talking a difference of $553.49 overpayment a year from 2022! and both policies are written by American Integrity. What a total rip off and incompetence they have shown by overcharging me and not even getting the square footage correct! I would never ever refer them to anyone as my neighborhood is still being built and people always looking therefore many residents are looking for referrals for Home insurance. Absolute rip off and incompetence!

We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.

*** ******* was my agent with Goosehead Insurance. He has done nothing but cost me time, money, tears, and headaches. I was up for renewal. I never got anything in the mail, email and certainly never a phone call as my current insurance was doing an optional depopulation. I get all the other junk emails from him that have nothing to do with me but somehow some way I don't get THE MOST IMPORTANT email. I spent days going through my junk emails to confirm this. Never got a call and now after speaking to a dozen different insurance companies been advised they all do follow up calls in this kind of situation. Yet Mr. ******* did NOTHING!!! He has now costed me over ****** a year in insurance premiums and that's only after a week of me calling over a dozen different companies for quotes. Mr. ******* also advised I couldn't go back to my preferred insurance company. That's incorrect. As well that my 54k in solar panels didn't need insured. I had to leave MULTIPLE messages originally about that to even get a call back. I was promised 3x different times over the last month a call. NEVER ONCE DID I GET ONE unless I called back. I was told depopulation was too difficult to explain to me. Amazingly enough it took another agent at another company about 2 seconds to FULLY explain it to me. I TRUELY feel Mr. ******* made no attempt to help me or even care to help me. Even after insulting my intelligence and me DEMANDING never to speak to him and asking for a new agent he proceeded to call me. A month now I've wasted. He has no intension of helping you, no compassion, and truly doesn't seem to have one shed of humanity when it came to trying to do what was best for his client. Just someone else trying to line his pockets a little more at the cost of someone else. *** to you as say this. I'll pray for your moral compass as it certainly isn't pointing in the right direction to help anyone but yourself.

HI ********- Thank you for bringing this to our attention. Someone from our local team will be contacting you soon to help resolve your issue

Not a very good experience with GooseHead. At first, ***** did a great job finding me an insurance policy that saved me money. Then when the renewal became too high they were nowhere to be found. I asked a few times to call me and let me know what options I have. He only had excuses. Never once did the guy actually call me back when I asked him to. I finally just found a place on my own and dumped them. Not I keep getting DocuSign emails for canceling my policy from other agents. I already did all that. ********************. Needs someone to take charge and straighten things out.

We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.