Complaints

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called for mobile repair service on 2-25-23. Have routinely asked for quotes for the price of service, finally received a spreadsheet of costs today, have asked for a formal invoice as well as any and all warranty for parts and labor. They have refused to provide. Claim our vehicle will be held until a wire transfer is made, also, will charge a daily fee for holding vehicle and yet have not provided documentation of costs nor provided bank wiring instructions.

  

  Business response

  03/09/2023

  Customer did request service this was a major job which customer new of this we updated the driver through out the process and informed owner of updates as they requested them if updates were available.. the Drive line of this BIG RIG broke/came loose and damaged multiple areas on this rig. wiring had to be fixed, airlines, and the culprit the drive line/bearings and yoke, had to be fix of course. We told the customer on multiple conversation that we could not provide an estimate due to the type of damage which. (*****).
  
  Customer requested itemization on ****** after Job was finished provided spreadsheet with the requested information. Vehicle was completed the afternoon of 3-8-23. All this was provided at the time of this notification. Customer new this already.

  Customer response

  03/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  A pdf listing was provided on 3-7-23 at 6:45 pm by email that included numerous errors in the addition calculations of time and costs, I had to create the actual spreadsheet myself to prove the errors. No detail of what the labor was for, as an example it showed for 1 day - 3 people for 3 jobs total $3000. On 3-8-23 we asked for an invoice that included documentation of charges, labor and parts with the warranties and before it was provide we were threatened with accruing storage Fees if payment not made. There was never an estimate of charges provided even after numerous requests. Company states in this reply that the work was completed on afternoon of 3-8-23, yet according to their own pdf documentation received on 3-7-23 there was no labor charged after 3-7-23. In order to obtain the return of our vehicle we were held hostage for a total bill of $22,085, which was a moving target as the original pdf listing was for $26,648 but when challenged on the accuracy of the information it changed and as detailed on the last pdf listing received as a "supposed Discount of $4,613" but only if it was paid by 4:45 pm the afternoon of 3-8-23. The invoice and supporting pdf sheet was received by email at 3:49 pm on 3-8-23. The banks wire cut off time is 3:30 pm on any given business day therefore when we arrived in *************, ** from *****, ** on the morning of 3-9-23 we were told the "discount" was no longer valid. A check was given in the amount of $22,085 on 3-9-23 after they called our banker and challenged the wire cut off time and were guaranteed of sufficient funds.

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