Subscription Agents
Urban NationFind BBB Accredited Businesses in Subscription Agents.
Complaints
Current Alerts For This Business
Since January of 2017, the BBB of Houston & South Texas has received numerous complaints and customer reviews that exhibit the pattern below;
It has been alleged by consumers that the sales and practices of Urban Nation are unethical and deceptive. The consumers report that they were pursued by the business via door-to-door sales of a magazine subscription service; the sales representatives allegedly included that proceeds from their sales would benefit charities. Following the sales pitch, the consumers subscribed to services and made payment directly to the salesmen via checks or cash. However, the magazines were not received after months of waiting. When contacted regarding delivery or a refund, many consumers alleged that they were unable to speak with a representative at Urban Nation; others stated that a refund was not received despite being told that the refund was processed and sent. The company has responded to some complaints from the BBB; they requested copies of receipts and when provided by the consumers, refunds were not received even after being told to wait a 120-day time frame.
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