Complaints

• Initial Complaint

  07/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  At Anytime Fitness in *********, ** it shows online as well as printed on the door that the office is staffed between the hours of 8-5pm. I visited twice (7/15-7/16) between the stated "staffed" hours of business to the door being locked with no staff; both of these times I proceeded to call the number shown on the door (and online) only to be not answered multiple times with no option to leave a voicemail. On the second occurrence, I took it upon myself to go online and schedule a meeting for 5pm that day and call the corporate number, the corporate office answered and told me the owner would reach out to me in ***** hours. As a single mother of a 3 month old, I had to coordinate childcare and take time out of my day for these visits, I did not get a response regarding the meeting until 4:36 pm, less than 30 minutes before the meeting time. I called and spoke with ****** and asked her to reschedule for the following day at 6:30, she told me she would be there until 7pm and confirmed our meeting on the phone. The following day (7/16) I arrived at the scheduled time of 6:30 to the door being locked, with no staff, after an appointment confirmation via phone with ******, again, I attempted to call the number shown on the door multiple times and again received no answer. I attempted to call the corporate number back but it was outside of their business hours, so I decided to wait until the owner reached out as it had only been 24 hours. Over a week has gone by since then, I have called multiple times and STILL no answer, no call back from the owner, I scheduled another meeting for today (7/26) for 4:30 and received a text message to confirm. After confirming the meeting time via text message, I arrived at Anytime Fitness at 4:30 at the scheduled time to the door being locked again with no staff, I attempted the number again with no answer and called corporate again with no answer due to it being outside their business hours.

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