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          Business Profile

          Landscape Maintenance

          Yard Pro of Utah Lawn Services Limited Liability Company

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Landscape Maintenance.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I've never been less impressed with a company - I never write negative reviews and gave Billy every opportunity to make things right, but he didn't, so I thought I'd better warn everyone else. I hired them in the spring of 2023 to mow/trim/edge. They showed up WITHOUT A MOWER. I requested my lawn to be mowed, and they showed up without a mower and instead weed-whacked it until it was bald. What kind of landscaping company shows up without a mower? They tried to edge the sidewalk, and I'm pretty sure a 5-year-old could have done a better job. They never sent an invoice, and I just thought they knew what an awful job they did and decided against charging me for it. Fast forward to November, and I get a text message saying my bill is past due. Tried calling the owner, but he refused to answer and would only text me. I sent him the pictures of my lawn and said I wouldn't be paying the full amount, and he threatened to sue me. I ended up paying the full amount, with him promising me they would come out and fix everything in the spring. They never came, and now they will not get back to me. Good luck trying to talk to him on the phone. His employees are ruining people's yards, and I wanted to talk to him (politely) about it. He didn't want to hear it, so now you get to.

          • Initial Complaint

            09/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Company was set to perform the work I hired them to do. After they came I discovered that they did a quick 40 min job and left my lawn looking terrible. They did not edge or trim as they said they would. When I complained asking for a manager, the employee threatened me with the owner being “way worse than him”. And telling me that he would leave grass on my property when no grass was removed from my property. They would not let me speak to a manager or owner and told me I must pay immediately on a weekend. After I reached out to someone else at the company they came back to “make it right” but did not. When I talked to the “manager” he told me he was the owner, then told me he wasn’t. He threatened to take me to small claims court instead of making it right for the customer. I am absolutely appalled by the work that they did. I am appalled at the customer service given to me. This company needs to be under serious investigation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          16827 S 1400 W

          Bluffdale, UT 84065-4997

          Visit Website
          (801) 898-8293

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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