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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello Dear, The brokerage company I am filling this report now made a huge problem for my small business. We got a load from them at Dec. 19th of 2022. My driver went to the scale and saw that truck was overloaded (which is not legal). Broker Ms. R*** made a huge problem when my driver went back to the shipping facility asked them nicely if they can load a truck properly. We had a really hard time until they correct it. After that broker add a very ugly comment at Freight guard for my company that result in a future problem to get a load from the other brokerage houses. I am desperate and want it to ask if you can help me in order to remove this comments that were made. Thank you!
Business response
09/11/2023
Good morning,
Thank you for reviewing this complaint again. Our information on file for our company was outdated.
We hired Welex Logistics to take a load from OH-GA. The load was overweight, we asked him to go back to the shipper to remove some of the weight so that he could travel legally.
Driver refused to unload and held this load hostage demanding $400 from our customer which is not company standard, and not what we agreed to.
We ended up having to pay $250 extortion fee to get this load off the of the drivers truck. Carrier still demanded more money after the freight was removed.
Driver broke his broker/carrier agreement and signed rate confirmation.
Let me know if you have any questions.
Thank you,
Jordan W*******
Director of Operations
P ###-###-####
F ###-###-####Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did the load on May 20 from Four Star Diamond Z from Mayakka City,FL and delivered the load in Harris Teeter IT on May 22. When my driver came to the Receiver he saw the damage on one of the sides of the trailer,. My driver did everything what he can do, He put load locks but shipper didnt loaded propertly and pallets hit one of the side of the trailer. I ask broker Gilbert from Freight Tec to give me insurance information from the shipper and he rejected to to this more than 5 times. He doing really bad bussines and he dont submitt basic information for the carriers. Because this , I am not be able to contact insurance from the shipper and resolve this issue, thanksBusiness response
09/11/2023
Thank you for reviewing this complaint. Our information on file for our company was outdated.
Regarding complaint # ********
Driver is stating shipper damaged his trailer. Their driver secured load. The pictures provided in no way prove damage was done by watermelons.
Driver was harassing both Freight Tec and the shipper.
Thank you,
Jordan W*******
Director of Operations
P ###-###-####
F ###-###-####
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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