Insurance Agency
Via Benefits Insurance Services, LLCHeadquarters
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am a retiree from ******** I chose my health insurance from ******** Via benefits handles choosing my health insurance and reimbursements from ******** I chose my insurance as instructed by ******** I never got my reimbursements from Via for ******* and February from this year. I called Via and was told my reimbursements were turned off for some unknown reason. They turned it on and I have received all my reimbursements from March until today. They have told me they cannnot reimburse me for **** or Feb. unless I can prove I made those payments. I never told them to turn if off to begin with and have made every payment each month. I sent in a letter from my health insurance proving I made the payments and Via claims they never got it. I need help to my get money back for **** and Feb.Business response
07/07/2022
We spoke with ***************** on 07/05/2022 and notified her that automatic reimbursement has been established. On 07/06/2022, we verified that her January and February 2022 plan premiums have been processed, and are expected to be available by 07/11/2022.Customer response
07/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer response
07/12/2022
From *********************** 07/12/2022:
I have received several calls from *********************** that my refund of $92 would be in bank account by 7-11-22. I never received it. I cannot contact ************** at his phone number he gave me. I'm told he is not in the office for past 2 days.
Business response
07/13/2022
************** attempted to reach **************** again on 7/11/2022, but was only able to leave a message. Out records show that a reimbursement payment was processed on 7/6/22 for her January and February 2022 MAPD premium, and is expected to post this week. ************** will make another attempt to contact **************** today, 7/13/2022 to answer any questions and concerns.Customer response
07/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my $92 today in my bank account. Thank you for your help.
***********************************************Initial Complaint
06/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Va Benefits notified me on March 17, ******************************************************** April. I therefore transferred all of my investments prior to that date. However, they still charged me the fee in April. I filed 3 complaints and they have closed all of them without contacting me or resolving them satisfactorily.Business response
06/24/2022
We made an attempt to contact ************** on 06/17/2022, after observing multiple identical requests. We were unable to speak with **************, and left a message requesting that he return our call. We will continue our attempts to reach **************, and assist him with his questions and concerns.Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My mother, ********* ****** (SS ending ****), passed away on September 30, 2021. My name is ***** ***** ******, Voluntary Administrator. All required documents have been filed with the Via Funding Administration. A balance of $823.17 remains in this GE RRA account that my 98 year old mother inherited from my father. I was informed that I could request a payment for final expenses payable to: Estate of ********* ******. After being denied a check for this balance, I submitted appeals. I was told these funds would go back to the General Electric. Preying on the elderly is shameful. This company is a scam. It has changed names two other times ( Extend Health & Towers Watson Medicare One Exchange ) Now .. Via Benefits. How many other funds (much larger amounts ) have been transferred to GE ? This would be worth tracking. A check in the above amount will close out this account and help with the funeral expenses.Business response
06/27/2022
We spoke with Ms. ****** on 6/20/2022 regarding the RRA benefit, and reviewed with her the requirements for submitting reimbursement claims. Ms. ****** conveyed that she had some eligible expenses to submit, and will be sending the documentation.Initial Complaint
05/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
OPERS requires me to utilize Via Benefits Connector to sign up with a ******** Advantage provider as a retiree in ****. As of Dec. 2021, I signed up with Anthem Blue as my insurance provider. I signed up through the Via Benefits Connector online and was 100% covered by Anthem beginning **** 1,2022. All my insurance cards and a welcome I received from Anthem. My HRA reimbursements I get were issued to me for **** ,Feb., Mar. ********************************** I stopped receiving my reimbursement after that and I inquired with Via Benefits repeatedly concerning this issue. The directions I was given by them I followed exactly as they directed. They state on March 31,2022 they discarded me in their system. I was told I had to send a letter or Fax to Anthem and tell them I had to change my Agent Of Record to Via Benefits and I was told to use a name they provided ( Via Benefits) as the name of my agent. More calls to Anthem by me. I am still insured 100% by Anthem and have made no requests to not use Anthem. I then was told by Anthem that the licensed insurance agent, not me the customer, should be notifying them. More calls by me to Via. May 3, 2022 I receive threatening E-mail from Via Connector that I was overpaid by them and must pay the overpayment's back. More calls by me to Via. Still they have not resolved the issue . I from the very start have followed all the directions I have to get my HRA reimbursement's resumed. I feel I am getting nowhere with Via Benefits and am lacking complete confidence in following any future wrong directions given to me by Via Benefits and need help. Please notify me by e-mail and or Text with caller ID or answering machine message if you can help. Thank you.Business response
05/05/2022
We spoke with ************** on 5/4/2022 and discussed the issue with his insurance carrier and funding qualifications. We were able to make a three-way call with ************** and his carrier, and request that they send him a Change of AOR form. We are waiting for his correspondence, at which time we will continue to assist ************** with this matter.Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Via benefits receives **** dollars each year for reimbursement of my PART B premiums I pay to Medical MUTUAL OF OHIO for supplemental health insurance, I have signed up to have those funds credited back to my savings account , where they are taken from , THEY HAVE REFUSED TO CREDIT ****** cents owed for ***** TO MY ACCOUNT even though *************************** participated in a 3 way caLLwith MEDICAL MUTUAL , INFORMING THEM THE RECEIPT/FILE HAD BEEN SENT TO THEM , ************** SAID SHE WAS A SUPERVISOR, I PERSONALLY WAS NOT ALLOWED TO TALK WITH A SUPERVISOR BUT MED MUTUAL GOT ONE ON PHONE , 4 DIFFERENT PEOPLE DISCONNECTED OUR CALL PRIOR TO ME CALLING MED MUTUAL, I WAS ONLY TOLD I WOULD HAVE TO WAIT 2 MORE WEEKS , BECAUSE MED MUTUAL HAD NOT SENT FILE , THIS IS A DELIBERATE LIE IN ORDER TO AVOID PAYING OUT MONEY OWED , THIS COMPANY IS THE WORST OF THE WORST TRYING TO RIP OFF SENIOR **************** ELECTRIC PROVIDES THE **** DOLLARS TO RETIREES ACCOUNTS, VIA BENEFITS HAS NO RIGHT TO WITHHOLD IT AFTER THEY HAVE BEEN PROVIDED PROOF RETIREE PAID FOR THAT MONTH , THEIR GAME IS TO TRY TO CAUSE AS MUCH PAIN AS POSSIBLE TO SENIOR CITIZENS.Business response
05/05/2022
We spoke with ************ regarding his April premium claim, and verified that he has received his reimbursement payment. We notified ************ that the reimbursement timeframe is 4-6 weeks from the time of payment, and would be happy to assist him if he would prefer to file his claims recurrently in the future. We sincerely apologize for the frustrating experience.
Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Continue to miss reimbursements. Since October of 2021, I have had to conduct VIA to receive same answer, have not received file from Medica. I am told I have to contact Medica to resend file. In December finally received the missed October payment but didnt receive the November reimbursement. Again called them and they said the same song and dance, never received file. Again called Medica and they hear from not just me but others about this same issue. They resent file again but when I called back on March 22, they stated they hadnt received. Now by no surprise I was calling since I never received my January reimbursement now. See the pattern? I was finally able to have a case filed. Case# S220322555. I was told I would hear from someone shortly. Today is April 6th. No email or call back. I again called and spoke with CS was told per notes in system that I would have to file manually. I asked what that meant and why I was never contacted.All I was told was never received file from insurance provider. All I am looking for is $168.00 from my HSA which my company ******** Windows had set up for me. Right now I have plenty of money to reimbursement for each month all year. VIA has one excuse, blame Medica for not sending the file. This was suppose to be a smooth transition but is everything but. I would like for once not have to call VIA to obtain my money.Business response
04/08/2022
We spoke with ********************* on 4/7/2022 and notified her that she needs to manually file claims for the November 2021 and January 2022 premium payments. In addition, we recommended that she file a recurring premium reimbursement claim for her plan premium to minimize future delays. Upon speaking with *********************, she declined our assistance and disconnected the call. Please consider this case closed, thank you.Initial Complaint
04/05/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Too many rejections of receipts and not enough explanations of why or why not!!!Business response
04/08/2022
We contacted ****************** today and advised him of is option to file claims for ******** Part B premiums from ************************************ calling Social Security with ******************, but were disconnected. When we called back, ******************* answered and did not believe we were representatives from Via Benefits. She proceeded to verbally berate our representative with profanity and foul language. We encourage Mr. and ******************* to return our call if they have any remaining questions or concerns. Please consider this case closed, thank you.Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Since January of this year I have trying to find out why I am not being reimbursed for my expenses each time I call I get different answer or get put off to someone else. I was advised last week that someone would be calling me on Wednesday March 30th and on April 1st and never received a call.Business response
04/06/2022
We spoke with ********************** and informed him that his PDP premium claim has been reprocessed. We have provided ********************** with a direct method of contact if he has further questions or concerns in the future. We sincerely apologize for the inconvenience, and any stress he has experienced. Please consider this case closed, thank you.Customer response
04/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Via Benefits is my HSA provider. I was notified that I need to provide a receipt or contact them. I called three times and was disconnected twice. I was told that the person on the phone could not take payment and I had to use the website, even though the website doesn't work. I have to do this in three days or my benefits card will be suspended, I am going out of town and wont be able to.Business response
04/04/2022
We attempted to call **************** twice but were only able to leave massages. We would like to request that **************** contact us, so we can assist him with any remaining questions or concerns.Initial Complaint
03/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am retired from **** Chrysler Auto. I have a Health Retirement Account From FCA that VIA Benefits is the administrator. I have been receiving a monthly reimbursement for my ******** Part B automatically into my checking account for the last six years, however since VIA became the admin I have not received anything for the past two months. I contacted VIA on several occasions they told me I needed to forward my social security information and a request form, I did twice. But when I log into my account they keep denying me because they keep saying that I need to forward a request form. Again I had talked to their representatives over the phone several times, followed their instructions, faxed the documents but when I log into my account they keep denying me stating that I need to forward a request form. Again I already did twice. I should not have to provide any further information. Also they already have the info from **** Chrysler and the former administrator which was Wage Works.Business response
03/28/2022
We are reviewing ********************** case, and will be contacting him shortly to assist with resolving his concerns.Customer response
04/03/2022
Complaint: 16917568
I am rejecting this response because: They have said before that that they would contact me. Only one time did they get back to me with information that I needed to submit forms, which I did twice. When I called to follow up, the rep told me that he would check it out, however no one from VIA has yet to call me back with an update. So when they say that they would get back to me I have my doubts.Sincerely,
*******************************Business response
04/11/2022
We are not requesting that this case be closed. We are only writing to notify Mr. ******* that we are taking his complaint seriously, and remain dedicated to working towards a resolution.
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Customer Complaints Summary
109 total complaints in the last 3 years.
29 complaints closed in the last 12 months.
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