Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an SUV from this business 11/26/21. I payed for the vehicle in full on that day. I still have not received permanent license plates or my title. It has been 3 months and they keep giving me the run-around when I call. They say they are "not sure" what is going on and claim I should be receiving them any day. This has been said for 3 months. I am concerned that I paid $55,000 for a car and have no proof of ownership 3 months later and a paper license plate in my window. I have reached out to the General Manager on 3 separate occasion and left 3 messages. He has not called me back.
Business response
02/25/2022
To whom it may concern,
In order to properly respond to this customer's complaint, we need the full name or exact address of the dealership the complaint is regarding.
Thank you,
***** Davis
Customer response
02/28/2022
Complaint: 16804539
I am rejecting this response because:
Sincerely,
*************************The exact business name and address were given in the original complaint.
Larry H Miller *****************
11442 **************
******, ** 84020
Business response
03/02/2022
To whom it may concern,
The customer has requested their plates to be mailed to them, this has been completed. The customer has also been informed of the issues with the state in filing for a duplicate title. The title will come directly from the state in about **** business days.
Thank you,
*********************Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filled out an application yesterday 2/20/22 for a Jeep Wrangler listed for sale. At approximately 10:30 a.m. I was texted and emailed about my interest in the vehicle to which my response was on whether or not my loan was approved. The salesperson never even ran my application. About an hour later I found out that I didnt qualify and I needed more money down, which I would have happily paid, but along with that information it was explained that the vehicle had been sold even before they submitted my paperwork. I I explained that this is an issue for me with no response for 4 more hours by the sales manager telling me they messed up and cant withdraw my credit inquiry. I feel this is a terrible way to conduct business, and you should do your due diligence to right your wrong.Business response
02/22/2022
To whom it may concern,
Without knowing which dealership specifically this customer's complaint is regarding, we cannot give a detailed response. However, it does sound like the customer did in fact give the dealership permission to run credit, thus the dealership had permissible purpose and the inquiry cannot be removed. The customer can however, dispute the inquiry with the credit company.
Thank you,
***** Davis
Customer response
02/22/2022
Complaint: 16792913
I am rejecting this response because:is it common practice to try to sell a vehicle and run a persons credit to purchase a vehicle when the vehicle has already been sold? I dont believe it is and I feel this is a terrible business practice. The business that I am complaining about is Larry h Miller *****************. I cant believe that I have to go through such lengths in order to correct an issue.
Sincerely,
*****************************Business response
02/28/2022
To whom it may concern,
We apologize that the vehicle you inquired on was sold, with the volume of vehicles we sell on a daily basis this can happen from time to time. We have a credit approval for you and would like to try to turn this negative experience into a positive one and we still have Jeep wranglers available, we would be happy to offer you an incentive as well to help with the inconvenience. If you are interested in this please reach out to me **************.
***********************
General Manager
Larry H. Miller **************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
501 total complaints in the last 3 years.
201 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.