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          Business Profile

          Clothing

          Primo Golf, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/18/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Purchased product on 11/30. Initial est. delivery date of 12/5 was given then pushed to 12/7. It is 12/18 product still has yet to arrive and it seems to be not moving through the mail according to the tracking number they gave me. I have attempted to contact them via multiple email address in case one was not receiving their email for some reason, and have yet to hear back after a week of waiting. They have no customer service phone number and their chat is an AI that either tells you to email them or contact the mailer. If email is the only option you would think they would actually return emails, but apparently they don't.

            Business response

            12/20/2024

            Thank you for letting us know. We have been in contact with this customer for the past few days. Due to the holidays there is an extremely high volume of orders, and that is why response times have been a bit slower. We only got emails from him starting from the 15th. The order was shipped out within 24 business hours and was handed off to ****. Unless expedited shipping is selected at checkout all packages are shipped via ground shipping. **** has also had a big delay in packages arriving on time. There was a delay with the order, but it was on **** side of things. The package should have arrived on December 18th, and we let the customer know. They have yet to respond back to us. They now have the package and have gotten a response from us so they should be all set!

            Customer response

            12/20/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They lied about my first email being on the 15th to them as it was in fact the 12th ( a full week after my package was supposed to be delivered), then my 2nd email was on the 15th, they still didn't respond until 12/19 after I filed my complaint here.  My package did finally arrive yesterday 12/19 (2 full weeks late).  I understand it was a **** issue in mailing but their non response for 7 days in their only customer support option is absolutely terrible.  Ultimately i got my order so my complaint is technically resolved.

            Sincerely,

            ****** ****

          • Initial Complaint

            04/18/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Transaction occurred over two weeks ago, merchant does not reply via email or phone call to resolve my issue. Wrong merchandise was sent to me by the company and they have provided no resolutions or contact. The phone number the have provided is unacceptable to be reached and I cannot contact them with the 5 emails I have sent.

            Business response

            04/29/2024

            The customer was not receiving our emails but we have since been able to get ahold of them and resolve the issue! 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4480 E Harvest Crop Dr

          Eagle Mountain, UT 84005-4993

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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