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          Business Profile

          Auctioneer

          Ritchie Bros Auctioneers

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auctioneer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            - A 2017 Isuzu NPR 4x2 COE Van Truck was purchased on May 23, 2024 from Ritchie Bros. IRONPLANET Auction -Truck was picked up on June 7, 2024 from *** * ***** ******, Perris, CA 92571 -The windshield was dirty. Before leaving the lot, the truck was rinsed off by the yard workers. Which consist of a large amount of water to be dumped on the vehicle (video attached) -During the rinse, a large amount of water started to come in trough the top of both the driver and the passenger doors -Upon exiting the vehicle and doing an inspection with the Ritchie Bros. Lot manager Brian M***, we noticed that both doors do not close correctly (video attached) -The damage to the doors was not described in the sellers post and not shown in the pictures they posted (sellers picture is attached) -We did not feel safe to drive the vehicle and left it at the lot and immediately filed a claim. Doors that do NOT close well are a hazard on the road (picture attached:my driver should NOT be able to easily put his 2 fingers in the door) -Brian the lot manager agreed with us and laso advised us to leave the truck -On June 10th, 2024 Lee K***** Regional Operations Manager T: ###-###-#### M: ###-###-####?E: *********************. ***************** ***** ***** ******** ****, Las Vegas, NV 89165 emailed us letting us know that our claim had been denied. (Email correspondence is attached) -The reason for the denial was that “bent doors” equates to a cosmetic issue and their policy does not cover that -We believe the issue with the doors is much bigger than just “cosmetic” as he claims

          • Initial Complaint

            03/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchase an item that it was totally a different item that the one it was advertised on the pictures

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Called n checked on spec sheet provided. Spec sheet indicates it's fuel is cng. Compressed natural gas. Leo m***** the salesman assured me it was a misprint n it was a diesel engine. I had my bank wire the 76,261.00 to company. I called that night the number instructed to give 24 hr notice of pick up. Jacob T********* politely started the conversation asking me how I was going to fuel it up. I said surely there's enough fuel to get me to a truckstop. He then informed me that nobody close has cng compressed natural gas. I said there must be a mistake because I was told by salesman Leo m***** said that was a misprint n it was intact cng. I would not even thought about buying something that I could fuel up to get home 1138 miles let alone get it home n hv no way to fuel up to run my daily garbage route with. I borrowed every penny from bank to get this truck n now I'm screwed. I pray to *** you can help me resolve this crisis situation.

          • Initial Complaint

            04/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have win a couple of lots from the Ritchi Brothers auction and they send me the item through fedex. The units was totally broken. I made dispute with Ritchie Brothers , they forward me to claim with the carrier. I filed claim through Fedex online claim, for the processing Fedex asked me document from Ritchie Brother ststes that they will not file claim in same unit. I send so many emails and call Ritchie Brother Auction so many times and they keep telling me they can not issue that document to me and in the same time time they can not accept their broken item back, its really surprise to me how they behave like that, I asked for manager to talk to but no hope this issue will be resolved with them. Auction Item # ******* Dated on: 12/13/22

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I bought a piece of equipment thew Ritchie Brothers in October. At the time they charged me a city tax that I should have never gotten charged for. I have provided them with the proper bill of lading, they still will not return my money. I have been in contact with my states tax commissioner office in North Dakota, I showed all of my documentations, emails between Ritchie Brothers and me, the bill of lading I’ve sent them, the invoice. They agree with me and say there is no reason why they are holding over $2,000 in taxes I should have never been charged! How does a company over tax somebody and refuse to return that money?

          • Initial Complaint

            06/04/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Invoice for bidder # ***** - Phoenix, USA - 03-Jun-2022 Hello Ritchie Bros I trying to get assistance with my issue, I’m dealing with a personal issue, I lost my cellphone and wallet days ago and I guess this person whom stole my identity it’s doing things to bother me. I received an email where I won a bid, could you please check this I guess it was this person or a app disfunction, could you please cancel it, if you have to close the account under my name please go ahead. I would like to get assistance with this issue please please, god bless you

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 15

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1428 Hardy Rd

          Lake Point, UT 84074-5531

          Visit Website
          (778) 331-5939

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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