Reviews
7 Customer Reviews
Review from Al D
1 star03/21/2024
Charged a fee of $4 to permit exchanges or returns without my approval and refused to refund it. This is clearly a scam.
Gathre Response
03/27/2024
Hi, *** We cannot find an order tied to your email address and would love to help. The re:do service that allows for free unlimited returns for store credit or exchange can be added or removed manually by the customer before checking out. This service is provided by a third-party vendor and is completely optional. Once an order ships, we are no longer able to remove the re:do service from the order. If you have any other questions, please send us an email with your order number so that we may further assist.Review from Steve J
1 star02/01/2024
Predatory towards consumer. Requires unethical and illegal shipping insurance to make sure product and shipping consumer paid for gets to the consumer, regardless if companies chosen shipper loses the item. Shop pay and other platforms do not support shipping insurance making it not only illegal, but impossible to purchase. Consumer protection states that the merchant is responsible for shipping insurance by their chosen carrier, hence why there are so many complaints against this company.Gathre Response
03/27/2024
Hi, thank you for your feedback. We received your email in December saying that you were unable to add shipping protection, and a member of our team responded shortly thereafter. If you have an issue with a specific order, please send us another email so that we may assist.Review from Lori S
1 star01/02/2024
From: Gathre Date: December 19, 2023 at 2:40:28 PM MST To: xxxxx Subject: A shipment from order G 4 5 6 9 2 2 is on the way. From GLS on 01/02/2024: I tried to track on our internal system and that tracking number does not exist. Contact your shipper. I contacted Gathre via email and social media with zero response. Please help! Thank YouGathre Response
01/15/2024
Hi ******, We are sorry to hear this! We checked on your email and it looks like one of our reps was able to respond to your email and help get you a replacement for your lost order. We do apologize again for the delay in response and for the lost order!Review from Sou M
1 star11/16/2023
I ordered a trampoline and waited almost 4 weeks. No response to my emails trying to find out if the shipment has been sent. I just requested a refund. No phone number listed on the website. Now Im worried the refund wont come. Paid $146.78.Gathre Response
03/27/2024
Hi, we received your emails on 11/15 and 11/16. Two of our team members sent replies on 11/16 and 11/17 reminding you that your order contained a pre-ordered item. It sounds like our messages may have been going to your Spam or Promotions folders instead of inbox. The Trampoline you ordered was listed on our website as a pre-order with the pre-order date shown in red lettering on the product listing page. We never received an email requesting a cancellation of your order and would have been happy to help. If you have additional questions, please reach out via email so that we can assist in the best way possible.Review from Haley U
1 star04/17/2023
This company cannot fulfill their orders. I wish I looked at other online reviews of their company before ordering. I have asked for a refund and to cancel my order and haven't heard back. If they are able to refund me I will update my reviews. However, I'm more just disappointed because I was really looking forward to this mat for my son. He hasn't had one because I was taking so long to decide and then their shipping delays extended it even more. Unfortunately to Amazon I go since there aren't any other small businesses that make a product like this. It's really too badGathre Response
04/18/2023
Hi *****, We are sorry to hear about the recent experience you have had with us! We see that you have been communicating with one our reps to resolve this issue over the last couple of days, we will continue to assist you there for a resolution. We are constantly working on ways we can improve and we appreciate your feedback. We apologize again for the experience you have had as this is not what we want for our customers!Review from Anna D
1 star01/27/2023
This company is taking orders they cannot fill. I made an order in October, was notified a month later it wouldnt ship until January and could not get any email response regarding my order after it did not ship this month. A phone number is not listed on their website. They finally responded and said there was a glitch in their system and would ship my item by March. I got a refund, but in looking at their reviews online they are doing this to a lot of people and not giving them their money back. Awful company!!!Gathre Response
02/01/2023
Hi ****, thank you for your review. We apologize for the poor experience you have had with Gathre. We looked up the communication you had with our customer support team and the we did drop the ball on your order. We oversold the item you purchased, and you wanted to switch to another color. That color was set to arrive mid-January but there was a manufacturing delay related to factory closures due to Covid, which was going to cause a 2 month delay. After getting notice from us about that you wanted to cancel, and we issued a full refund. All in all we failed you and we apologize that we weren't able to take care of you better. We hope you'll be willing to give us another chance in the future. Please accept our deepest apologies.Review from Rachael L
1 star12/29/2022
Its been over a month and a half and I still have not received my order nor have I been able to get in contact with this company. The phone number listed here is a non working number. Buyer beware.Gathre Response
02/01/2023
Hi *******, we don't see any orders under your name on gathre.com. There was a website that made an exact replica of our site and was impersonating Gathre but we were able to get it shut down after several weeks. We take customer issues seriously and want to be sure we can help you if you have ordered from gathre.com. Please reach out to our customer service team if you still have a persisting order issue at *********************************
Customer Review Rating
Average of 7 Customer Reviews
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