Reviews

My goodness, where do I start, 1st. And foremost customer service has been top shelf, easy to understand and fulfilling that we are doing our part to go green.

I am harassed by G3. We met with the sales person in June, signed the contract, and then experienced significant loss. Called and cancelled outside of our 4 day window. We were told it wasnt a problem and how sorry they were that we were walking through this hard time. Now, in November and December, I am receiving a ton of calls demanding I pay the $1,500 cancellation fee. Why wasnt I told this when I cancelled. Why, 5 months letter are they calling, texting, emailing, and threatening me? I told the manager, ****, that I am not interested in proceeding and I dont have the money and he refused to take no for an answer and has had his minion continue to call, texting, and email. We dont have any of their products but I would never recommend going with them ever. The way that they have treated me and my family during our grieving has been horrendous.

The experience weve had is unexplainable. 1) panels installed 2017. Salesmen promised monitoring services, free replacement of panels no operating at capacity, free removal and reinstall if roof repairs are needed, etc., etc. (its their job ??). 2) Great review from neighbors about company, service and product. 3) 2022 system outage that took 5-months to resolve. Poor response from G3 and monitoring company, Solar Edge.4) August 2024 - higher than normal utility bill -2-weeks for G3 to receive a system diagnosis from Solar Edge- bad inverter and cell kit. Received the kit early September- phone calls, text messages, e-mails and still waiting for an installer!5) Dont have buyers remorse - due plenty of homework before committing to such an expense - look at BBB reviews, contact your states ************************** to check the companys Solar/utility accreditation(s).6) Dont walk RUN away from companies like this that pop up and a year later they are GONE!

I've had a truly horrible experience w/G3 and am writing this review so that hopefully you don't make the same mistake of signing w/******* begin with, the salesperson ****** who came to my home was nice, but also quite pushy after we signed the contract to have me push the company to my neighbors so he could get a big signing bonus. So big, in fact, that he offered to give me $1k as a kickback.The process of getting the panels on was pretty painless and easy, but also some of the bells and whistles they offered seemed unnecessary. Additionally, they said a tax professional would reach out after the end of everything to help me navigate the federal tax credit, but this never happened.The real problem began after the panels were installed. I was told that the panels would essentially offset my electric bill, at times even giving me a bit of a refund from the energy company. But this has not happened. Although the panels have helped lower the costs of my energy bill by about 2/3, the additional $330 monthly bill for the solar panels means I'm overall paying far more for than I was before for energy and s***** solar panels. When I brought this to the attention of my Project Coordinator, ******* she gave me the run around and has continued to do so for the last 3 months.The last update was from ****** on 11/11 saying, "I do apologize for the delay. Let me check on an update." and haven't heard from her or anyone since.I just called the main office and ******** ** today and of course neither answered. Perhaps that's for the Thanksgiving holiday, but there's no excuse for the behavior thus far.I'm so completely done w/them and am going to try to cancel if at all possible (probably not) so I'm going to be saddled w/these overpriced, underfunctioning panels for the life of the loan (25 yrs). This has been the worst financial mistake of my adult life, and I truly truly hope you avoid this company like the plague that they are.

The guy was a good sales man but left out some dollar amounts. My mother is 72yrs old and was going to proceed with it until I went over the figures. They tried selling her a system that would cost $41,000 but actually cost $82,000. They failed to mention that she would have to pay interest to a bank and this company. Long story short check all of your number before agreeing.

G3 Solar came to our home and sold us a system large expensive system, they lied about the tax credits, telling us we will get the full tax credit upfront to help pay the system off.. trhe solal paners are starting to fail, one is already dead. We have called ******* times to get service, but they say, the service contractor will call you back within 2 weeks!!! Lie 2-3 and 4. it has been 2 months, and we call every 2 weeks. Now they just send you to a voiceless answering machine. Be careful, use a local contractor so you have the ability to get someone to repair your system.

Don't work with these guys - these steal from their vendors and won't pay their bills

I am not satisfied with G3 Solar.the solar panels are not generating the energy that they are supposed to be producing .

Sales person had very incorrect information about the product. Was charged $6100.00 more than original cost. Started in April and is still not resolved. I am a widow in my 70s and feel they have taken advantage of me. And not even generating enough solar power to cover my bill! Please do not do business with this company

I have had solar panels installedIm only generating about 50% of the power that Im supposed to be generating. I have been trying to get the issue resolved to no avail I need someone from G3 Solar to look into this issue Thank You Mr ******* ****** *****,****