Reviews

These people are crooks and only want your money and they dont care about anything ******* the end of my lease. I gave a 60 day notice. I professionally cleaned the entire home including the carpets. There was no damage to the apartment at all as it. (Except a few vertical blinds were missing). I did the walkthrough with the new manager and he said the property was very clean and he thanked me for leaving it in such a nice condition.Then they told me that I need to pay for 3 days in January as my lease didnt expire until 1/3/24 which I thought was very strange since I signed it on the 1st. They made me pay 340 for 3 days in January which I wasnt living there.Then they decided to keep my entire deposit of 900 dollars because per the breakdown: the tub needed to be resurfaced (which is technically normal wear and tear) but since they had nothing else that was wrong with the place they charged me 400 dollars to resurface a tub! They charged me 200 dollars for 6 of the vertical blinds that were damaged from opening the sliding glass door which I knew I would have to pay for but not sure why they charged so much! I could have replaced them myself for a few dollars! I received a $54 dollar check stating this was all the deposit I was due back from the $900 I gave them. They make sure to keep the stolen money under a certain amount just so it isnt worth it to go to court for! The reason I am writing this review is because I thought I was done with these crooks but now they have put a collections on my credit bureau 9 MONTHS LATER! in the amount of $214? Please explain why would a company give me a return deposit check for $54 and then go after me 9 months later for $214? I have never been treated so horribly by any property in all my life. All they do is steal your deposit regardless. It makes me regret cleaning the place or giving a 60 day notice because the outcome would have literally been exactly the same. They sent me to collections 9 months later!

Thank you for reaching out and sharing your concerns. We understand your frustration regarding the situation. We appreciate you working directly on a mutual resolution regarding your account and have addressed the matter internally. We strive to resolve these issues fairly and appreciate your cooperation throughout the process.If you have any further questions or need additional clarification, please feel free to reach out.

I put a deposit down on a apartment 200$ .. and was told if I wasn't approved they would refund my money on 1-3 days...I was denied and have been told very rudely that my refund will take up to a month to process and would eventually get mailed in check form... horrible customer service...Z HORRIBLE.. STAY AWAY FROM **************** IN ******** ******** OR ANY WASATCH RAN PROPERTY

Hello ********, It sounds like there must have been some misunderstanding or miscommunication. With the application process, the credit and background check come back within 24 hours typically and we let the prospects know within 1-3 days if it comes back approved or denied. If the prospect cancels within 72 hours or is denied at any point, the $200 deposit will be refunded. When we are refunding someone, we will cancel or deny them in our system and then process the deposit accounting to show that we are refunding the $200. Since your background check came back denied, we had to deny you in our system and do the deposit account for the denial. From there, the accountant handles the actual refund and send a check. Rest assured, a check was sent out on 4/12 for the amount of $200.00 to the address on ****** Street and you should receive that any day now. If that is the incorrect address, please contact the apartment leasing office at your earliest convenience to make that change. Our apologies for any inconvenience this may have caused.

I would like to know what Wasatch Property's definition of "newly remodeled, renovated, upgraded" is. At my complex units some have carpet in living *************** some carpet only in the bedroom, nice wood looking vinyl in living area, kitchen, bath, Some have stainless steel appliances, some white. Some have oak or dark (cheap) wood cupboards, whomever installed them *****. I've had to get the gorilla glue out a few times. Different vinyl in the entry way, yet vinyl is different in *************** The carpet in some is old & gross, some new carpet. ALL units different & NOT "Newly Remodeled" by any intelligent persons definition. Yet, rate vary, doesn't make sense! I went thru 2 that had the same wood vinyl in every room, no carpet, stainless steel appliances. Dark cupboards, quartz countertops in *************** THIS is a "NEWLY REMODELED" unit (ALL units have the same crown molding, paint color). One bedroom, one bath, same sq ft units SHOULD be at the same rate. Lease renewal rates increase $150 - $300. Yet, the website rates are less than the initial rate? Manager needs go through additional training. Doesn't understand the lease or addendums, Calculate prorate amount right. Prorated amount on my ledger higher than my calculations, Emailed my questions & how I calculated prorated amount: $1725. divided by 30 days = $57.50 per day X 15 days = $862.50. My email wasn't read or she isn't very bright (I'm going for the later). Told she calculates how many days in a month 28, 30, 31. Standard is 30! What took months to get resolved could have been fixed by a return email with her calculations & correct ledger. Charged $50.00 for power, the manager said the utilities hadn't been put in my name. Provided a letter, 3 times from power company, put in my name 4/3, move-in 4/13. Still charged. COSUTMER SERVICE! Manager doesn't take responsibility. A different answer comes from every o****** on the same subject. She blames the assistant manager or upper management.

Good morning!Thank you for bringing these concerns to our attention. We understand your frustration and want to assure you that we are here to assist you in finding a resolution to these issues.To better understand your situation, could you please specify which Wasatch Property apartment complex you reside in? Including both your building address and unit number? This information will help us accurately identify your location and address your concerns more effectively.Regarding the rate discrepancies you mentioned and lease renewal increases, we are more than happy to schedule a time to review your specific lease and billing information to ensure accuracy if you are willing. This way, we can go over the lease terms, rates, and any discrepancies you've experienced to find a satisfactory resolution.We genuinely value your feedback, and we are committed to addressing your concerns and providing you with the best possible living experience.Thank you for your patience and for allowing us the opportunity to work towards a solution.Kind regards,Wasatch *************

I wanted to take a moment to express my utmost satisfaction and gratitude for the exceptional experience I've had residing at one of your apartment complexes. Specifically at Crossroads Apartments. I believe it is crucial to provide feedback when one encounters exceptional service, and I am delighted to share my positive experience with you.First and foremost, I must commend your management team and staff through the time, for their professionalism and attentiveness. From the moment I inquired about the apartment availability to the day I moved in, 14 years ago. Upon moving in, I was pleasantly surprised by the meticulous condition of the apartment. It was immaculately clean, and any minor maintenance requests I had through the whole this time of my living here, were promptly addressed by the maintenance team. Their expertise and willingness to go the extra mile truly made me feel valued as a resident.Lastly, I would like to express my gratitude for the excellent communication and resident engagement initiatives. Regular updates, newsletters, and community events have fostered a sense of belonging and community spirit among the residents, as there are others like me living in the complex for more than a decade. It is refreshing to be part of such a well-managed and vibrant community.In conclusion, I cannot recommend your apartment complex highly enough. Your commitment to providing a top-notch living experience is evident in every aspect of the complex. From the exceptional staff to the well-maintained amenities and community atmosphere, I have truly found a home that exceeds my expectations.If you are looking for such outstanding living environment, not too expensive. As a proud resident at this apartment complex (Crossroad Apartments at **************, ****) or any other complex from Wasatch Property Management. I gladly recommend it to friends, family, and colleagues without hesitation.***********************

We are genuinely touched by your heartfelt and glowing review of Crossroads Apartments. Thank you so much for taking the time to share your remarkable experience with us. Your kind words are a testament to the hard work and dedication of our entire team at Wasatch Property Management.We are delighted to hear that you have enjoyed your residency with us for the past 14 years. It's heartwarming to know that our management team, staff, and maintenance team have all played a significant role in making your living experience exceptional. Providing a clean, well-maintained, and welcoming environment is a top priority for us, and we're thrilled that you've noticed our efforts.Your mention of our communication and resident engagement initiatives is greatly appreciated. We believe in fostering a sense of community among our residents, and we're pleased to hear that you've found it to be a valuable aspect of your time with us.Thank you once again for being a valued member of our community, and we look forward to many more years of providing you with an ****************** experience.Warm regards,Wasatch *************

Let me start by saying how much we regret signing a lease at ********************************. I have been renting since I was 20 years old all my past rental properties have been through a different management company they treated ** so much better but wow Wasatch have some unethical and inhumane people. NEVER again in our life's we will be renting through a rental property that is owned by Wasatch. We got charged with a $500 pet fine recently and that's not even the worst part what makes me so mad is the fact that I was told by the regional manager that he couldn't lower the fee due to them already lowering it by $350 which made me so confused because I kept checking the resident portal and the pet fine still showed $500. Thats when I realized that they wanted to switch gears on me(fool me) he said I was originally getting charged $850 but they had "reduced it" by $350 by not adding a pet deposit. I had provided *** forms to our rental property the regional manager had the audacity to say the manager was nice enough to waive the pet deposit fee? Uhmmmm that beats the whole purpose of providing signed documentation by a medical proffesional. That's not cconsider a discount or reduced fine that's being unethical.I have provided all records for vaccinations as well. $500 pet fine is outrageous to me but I guess we have learned a huge ****** to Investigate by whom the rental property you're interested in is 1) managed by 2) owned by I am still so thrown off by the fact that people don't have respect neither consideration to others. After reading some reviews I will be reaching out to HUD to obtain further support.

Hi Yessil & Adrian, As communicated in the email this morning, I am writing to inform you of a recent decision regarding the pet fine that was previously assessed to you in connection with your unauthorized animal at Parc View. We appreciate your cooperation and honesty in acknowledging the presence of the unauthorized animal in your residence. As a responsible pet owner, it is important to adhere to our policies and guidelines to maintain a harmonious living environment for all residents. After careful consideration and review of the circumstances, we have decided to waive the $500 pet fine that was initially assessed to you. We understand that situations can arise unexpectedly, and we value your cooperation in promptly addressing this matter. We would like to emphasize the importance of obtaining proper authorization for any future pets/animals you may wish to have in your residence. Our animal policy exists to ensure the comfort, safety, and well-being of all residents, as well as to maintain the cleanliness and overall appeal of our community. Should you have any questions or concerns regarding our pet/animal policy or any other matter, please feel free to reach out to our management team here at Parc View. We are here to assist you and provide any necessary guidance. Thank you for your understanding and cooperation in this matter. We appreciate your continued residency at Parc View, and we hope that your experience here remains pleasant and enjoyable.

I currently live at *************** S and would not recommend this place to ANYONE. Not sure of their other properties but stay clear of this one by any means necessary. I have reached out to Wasatch Property myself in hopes to resolve my issue but had to reach out to HUD since they were the only ones to take my claims serious. No one emailed me back or even cared to reach out. Besides *****, whom in the end did nothing but disregard how I feel by saying her property manager is the best. Close your eyes and imagine how it feels to live in anxiety, walk on eggshells and be so uncomfortable you would rather be at work than anymore near this place. I have never wanted to be away from home more than I do now. That is my EVERYDAY life while I live here. I can not wait to leave and never look back. I look at my screen and am not shocked that the rating of this management is so low.

Thank you for bringing your concerns about your home at Enclave Apartments to our attention. We take all resident feedback seriously and would like to address your concerns in a timely and effective manner. We strive to provide a comfortable and enjoyable living experience for all of our residents. To provide the best experience, it requires we hold our residents accountable to the community rules that they agreed to when they sign our lease agreement. Sometimes when rules appear to not be enforced, understandably it can cause valid frustration. We would like to work with you through your frustration to see how we can come up with a win win solution everyone involved can benefit from. Please reach out to the office at ************.

But you also need to hold your property manager accountable and you do not. I was charged for an *** even AFTER I complied with the 3 day to comply notice. Not only that your property manager told me I was unable to use the club house since I "violated" my lease. No where in my lease does it say I am to be restricted from amenities that I pay to use every month, if my lease is violated. When the property manager gave me a copy of my lease and I asked her to highlight where it says that she stated she would not because it's not in my lease. I am also being charged fees that I am not told about but just so happen to appear on my rent. When I ask about them no one can follow up with me as to why. Also, lets not ignore the fact that I also told your property manager I was contacting HUD if we keep having the unprofessional and childish encounters and then had the police called on me for making threats. When I asked her how i threatened her she refused to say how I did since in her words " I am recording" Which I have all on camera so there's no denying that. So please tell me how any of my " valid frustration" was agreed in my lease because I can assure none of that was what I agreed too.

If there is anyway to find out whether or not your rental property is owned by Wasatch management before renting, it is worth your time to find that information out beforehand. They are not a good company. You will not regret avoiding their properties.

We appreciate your feedback as we are always looking to improve the experience of those whom we serve. Is there something specific you feel made renting at one of our properties a poor experience?