Reviews

I made a reservation online and when it submitted, somehow it defaulted and made the reservation for the day I was online making the reservation. This was a $325 dollar reservation. When my husband and I arrived late evening, we were told we had no reservation. I had no confirmation email but the desk then told me that my reservation had been for the week prior (the day I made the online reservation from home). The hotel refused to help in any way and told me that I would need to pay for yet another reservation and deal directly with Wyndham. Got the run around from Wyndham as well. Called - placed on hold for a really long time. Told to write an email explaining and also they took notes and told me someone would be in touch within 3 days. It has been a month so I called Wyndham. After an hour of getting the run around and waiting on hold to speak with managers, Wyndham said they sent me an email. I didn't receive it - again. They said that they wouldn't do anything about it and I would need to deal directly with Zermatt. This after Zermatt telling me I need to deal with Wyndham. They refused to resend the email so I would have it when speaking with Zermatt again. Finally they did resend. I asked to speak with someone higher up and they said they would transfer me but only sent me back to the original automated call service.Next - I call Zermatt. Auto call says first in line and should expect answered within 1 minute. NA After 15 minutes, auto call tells me to press the # key for call back- approximately one minute. No call back. I call back Zermatt and I ask to speak with a manager. She is in a meeting and will call me back in about 10 minutes. No call back. I call back in 40 minutes - she is speaking with someone at the front desk and will call me right back. No call back. I call back in 35 minutes - she's in a meeting and will call back. I am tired of getting the run around from Zermatt and Wyndham.