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          Business Profile

          Gift Baskets

          Edible Arrangements

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gift Baskets.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/08/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a fruit bouquet to be delivered to Kaeli Varoz in July. I requested same day delivery and paid extra to have that. We'll it never was delivered. I reached out to Edibles customer service and opened 2 tickets. Your Case Reference Number: ******* and *******. In the first ticket I am asking why it was not delivered 2 days later from the delivery date. The 2nd ticket is requesting the order be canceled. We'll 2 weeks later the order is finally delivered even after I asked for this to be canceled. I am not responsible for paying for something when it is duely noted I wanted it canceled. Please refund my money for your error. Why are you charging me anyway for express shipping. If you can't honor something that someone has paid extra for, shouldn't you be monitoring that, you know that is considered fraud.

          • Initial Complaint

            07/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On June 10, 2024, my husband purchased chocolate covered strawberries and a flower bouquet from Edible Arrangements for my birthday, to be delivered to our home on June 29, 2024 (Order # *************). The package did not arrive until Monday, July 1, 2024. The fruit had clearly been spoiled for some time and was covered in mold. Additionally, the flowers appeared to be several weeks old and showed signs of a fungal infestation. My husband filed a complaint with the company and requested a refund on July 1, and despite assurances that they would respond to him within 24 hours, he has not not received any form of communication from the company. I also filed a complaint with the company (and requested a refund) on July 3, and have yet to receive a response. I immediately took pictures of the products upon receipt and I offered to provide those pictures to the company prior to filing this complaint with the BBB. Additionally, the company charged my husband sales tax despite the fact that we live in Oregon.

          • Initial Complaint

            03/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Valentine’s Day 2023 I ordered a food trey that was supposed to be delivered to my Wife’s job on Valentine’s Day. I called on February 13th to reschedule my order for February 13th because my wife said she was getting off early on the 14th. The manager called me back and said they could move the order up but didn’t deliver on February 13. They ended up delivering the wrong item on February 14 after my wife got off work, so she had to go back to her job to get the item. When she began to eat some of the food she noticed the strawberries were moldy and when she told me I noticed that they had also gave her the wrong item that I didn’t order. My 3 year old ended up getting sick from eating a chocolate strawberry. The next day I returned the item to the store and the cashier took the box and said that I would receive a refund in fourteen days. I told her I would like to speak to the manager and she said she would call me. I have waited sixteen days and still have not received my money back or a phone call from the manager.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5211 S State St

          Murray, UT 84107-4828

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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