Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I'm going through a divorce and am not living at my residence. I called to cancel and they charged me over $400 dollars and overdrew my account without even providing service. They said that, unbeknownst to me, the pushy door to door salesman that coerced me into Saela's services had signed me up for a year of service that I was obligated to pay. I was told there wasn't any fees but what I pay for each service. Horrible and unethical practice, DO NOT GIVE THEM ANY OF YOUR INFORMATION!!!

  

  Business response

  02/05/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer response

  02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/11/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company services are completely ineffective and I have had to continue to take measures on my own. When I try to cancel the service they tell me Ive signed an agreement that says I will continue service for 18 months or pay 50% of the services that I canceled. I am being forced to pay for an ineffective service that I am not going to receive.

  

  Business response

  01/15/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with Saela in June of 2024. I was initially told I would pay $99 per quarter, ( I was told this would be due to me being referred by a previous Edge customer)only to immediately be charged $120. This first charge was refunded. I have had nothing but problems with my services. I have had to have multiple reservice appointments and still have pests. When needing to reschedule an appointment, I am met with resistance and told that they would just do the outside of my house. I pay to get the inside done!! This has happened several times. In December I was charged the $120 again so I called to discuss and just cancel my services as this is not the plan I agreed to. After speaking with a manager I was told an invoice would be mailed to my address for the cancellation fee. I instructed them once I received that I would call back as I did not receive the services I had agreed upon. On 12/30/2024 my bank account was debited for the $299 cancellation fee. I called and spoke with an agent who said he would have to escalate this to a manager as he could see the billing department had made an error. When asked when I would receive a call back I was told he was unsure. They are in a big hurry to fast talk and take your money, and then not provide the service you paid for OR refund money. I am disgusted with this company and every transaction I have ever had with them.

  

  Business response

  01/08/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 
  

• Initial Complaint

  12/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have observed on two occasions where technicians arrived to my property but no work was performed at my property. I was billed for the work and call center representatives cited GPS evidence that the work was completed. I do not disagree that the technicians came by. I disagree that they performed any work to my satisfaction.I have also suspected for some time that little to no work was being completed. This occurred the first time during which contract penalties would be charged if I cancelled service. I agreed to stay in contact with the understanding that they would stop service when the contract ended. Saela continued service. On the second occasion I observed no work, I cancelled payment.Saela refuses to accept that the work was not completed. I have requested in writing and by phone for Saela to provide compelling evidence that service has ever been done on my property. Each time I am promised a manager will be in touch. No manager has ever been in touch. Im in a contradictory situation. Saela phone representatives keep asking me for payment, but I cant provide payment by the terms of my bank if I cant agree that service has been provided. Because of the failure of any manager to contact me from Saela, I have filed a report with the ***. Saela continues to fail to provide what my bank would consider compelling evidence of service that would be necessary for Saela to provide if I were disputing the charges with my bank. I would have disputed more than just the last bill with my bank, but more than 90 days had passed since the previous billing which is beyond the time allowance to dispute a charge with my bank.

  

  Business response

  12/16/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was having a problem with a wasp nest near my front door and called several pest control businesses trying to find someone to take care of it. I remember calling Saela and they quoted a solution that involved several visits during the year. Since my problem just involved one extermination, I passed on them. Before I had located an exterminator, a pest control representative came to my door saying that he was in the area and had serviced one of my neighbors who was very happy with their services so I agreed to let them handle my problem. When the service was done, I recognized them as the company that had quoted me for a year of visits. When he was done, he had me sign paperwork electronically with my finger that I thought was acknowledgement of services. Then I got a notice of three more visits in Nov., Dec. and May. I called and protested that I didn't need those services and was told that I would be turned over to collection if I didn't follow through. The next treatment is tomorrow. After reading the letters in their BBB record, I can see that they're scam artists and have treated others with the same shyster practices as they did me. I'm not asking for return of what I've paid but just want to be done with them with no further contact. I might add that I am 86 yrs. old and could be put in the category of the bilked or taken advantage of elderly.

  

  Business response

  11/27/2024

  Thank you for reaching out and sharing your experience. We sincerely apologize for the misunderstanding and any distress this situation may have caused. At Saela, we take feedback very seriously and strive to ensure all our customers feel respected and well-informed throughout their service experience. Please know that we do not intend to cause frustration or take advantage of any customer under any circumstance. We appreciate your bringing this to our attention and will take steps to prevent similar situations in the future. Your feedback helps us improve and provide a better experience for all our customers.

  Thank you again for your patience, and we hope to resolve this quickly and amicably.

  Customer response

  11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  11/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Sometime late in August a salesman from Saela came by and told me a whole bunch of lies to get me to sign up with them. When I did not get my refund on my credit card, I decided that he had lied to me so some of his other claims were probably lies also. I was also strapped for money to pay for car repairs and upcoming taxes; so I decided that I could not afford the services anyway. I immediately called and cancelled the contract and the up coming treatment they had planned for me. Since then they have told me about the contract that had a cancellation charge of $360. They have not been injured in any way so I don't see why they should collect this money and I have told them I have no intention on paying their fraudulent charge.

  

  Business response

  11/26/2024

  Thank you for the opportunity to review and improve our customer service.  We have reached out to Mr. ********* at the provided phone number to resolve this matter. 

  Customer response

  11/28/2024

  
  Complaint: ********
  
  I am rejecting their initial response because: They still show a balance on the statement.  They have since sent me a text message on November 26th that they have cancelled the amount due as a courtesy.  This is the logical response that I was looking for.  Thank you for your assistance in bringing this resolution to my problem.  
  
  Sincerely,
  
  ** **** *********

• Initial Complaint

  11/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company was going door to door to offer its pest control services. It made claims that two pest sprays will be provided (first one at slightly discounted charge) and then after that we will be all set for the winter. Even though the price was high, my wife thought it was worth it so we went ahead and signed up for those two visits. Fast forward 3 months later and we get a 3rd charge for a very high amount on our credit card. I call their corporate headquarters and they say that per our "contract" we have to pay for this 3rd one and 3 more visits in the future (at a very high cost). We were told it was only 2 visits. We would have NEVER signed up if we knew that we would have to pay for this additional 4 visits at an exorbitant cost. They said they would not refund our money or cancel anything but keep coming and keep charging us these large amounts. This is a SCAM, and as I'm reading online on ******, yelp etc, they do this to A LOT of people. They should shut down, fined and sent to jail for fraud.

  

  Business response

  11/22/2024

  Sorry to hear that your experience was not as expected. We do not have any record of an account with the information that you provided. Please let us know the service address, phone number, and name on the account and we would be more than happy to look into your concerns. Thank you. 

  Customer response

  11/26/2024

   
  Complaint: 22561298
  
  I am rejecting this response because:

  I have called your headquarters multiple times and still you have not refunded the money you charged on my credit card and released me of the contract that your salesman lied about and used deceptive sales tactics to lure us into. The name and phone number on this issue is ***** ****** ************ if youd like to fix this.

  Thank you.

  

  Business response

  12/02/2024

  Thank you for the opportunity to review and improve our customer **********************. We received the correct information on the account and have reached out directly to the customer and resolved this matter. 

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the end of August/beginning of September, my wife, ******, was at home and a representative from Saela Pest Control came to our door to sell their service (even though we have a No Soliciting sign posted). ****** kept turning down the offers, but continued to be heavily pressured by the salesman. ****** finally gave in because the salesman said if we canceled the service, we would just need to pay half of the following month's service, which would be half of $139. The service technicians came to our home on September 4th to treat the inside and outside of our home. We have cats and have had flea problems; when the salesman was in our home, he said they would come in and treat every room in the house. On September 4th, the technician sprayed along the floor at the front door and the back door - that was it. Totally ineffective. I finally called today, November 7, 2024, to cancel the service. I was then told we would have to pay HALF OF THE "REMAINING 18-MONTH CONTRACT" which would be $614. We had no knowledge of an 18-month contract, and as I stated earlier, we were told we would only need to pay half of the following month treatment cost if we decided to cancel. There is NO WAY we would have agreed to the service had we known we would need to pay half the the 18-month contract. We want to cancel service with Saela and would agree to pay $69 cancelation as was promised originally.

  

  Business response

  11/15/2024

  Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  11/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I recently enrolled in Saela pest control services with an 18-month contract, which stated that I had three days after signing to cancel without penalty. Unfortunately, I was dissatisfied with the first service, which took place within this penalty-free period. The technician missed several cobwebs and mud wasp nests and left our back gates open, which posed a significant risk as I have dogs. This incident occurred on July 4th, and had I not checked the gates, it could have ended badly for my pets.The contract outlined that I could cancel by either mailing a signed cancellation form to the headquarters in **** or visiting the local branch. Concerned about potential mailing delays, I opted to cancel in person at the local branch at ***********************************, during the posted business hours. However, I was met with a locked door and discovered the building was virtually empty, with no clear way to communicate with local staff. The only contact provided was a non-local phone number on the website, which resulted in a 30-minute series of redirects before I was finally able to cancel by phone within the three-day window.This experience was misleading and frustrating. Offering the option to cancel in person without a staffed branch creates an unnecessary barrier, increasing the risk of missed deadlines and associated penalties. This process felt unprofessional and gave me concerns about the company's practices, especially given the lack of transparency. I would strongly recommend that Saela either establish a properly staffed local branch or revise their cancellation instructions to reflect available options more accurately.

  

  Business response

  11/08/2024

  Thank you for sharing your experience with us. We genuinely apologize for the inconvenience and frustration you faced during your first service and while attempting to cancel your contract.

  We strive to provide high-quality service and to ensure our clients feel secure in their decision to work with us. We apologize for the missed cobwebs and mud wasp nests, as well as the oversight with leaving your back gates open. We understand the safety and security of your pets is paramount, and this was not the standard of care we aim to uphold. Your feedback will be used to improve our service quality, and we will ensure our technicians adhere to proper protocols going forward.

  We are also sorry to hear about the difficulty you encountered when trying to cancel in person. It appears there was a gap in communication regarding the local branch's availability, and we recognize this may have felt misleading and inconvenient. We understand your concern and are actively working to improve the clarity of our cancellation instructions and the accessibility of our customer support team.

  Thank you again for your feedback. We appreciate the chance to address these concerns and will work to enhance our processes. If theres anything more we can do to assist you or regain your confidence in our services, please do not hesitate to reach out. 

  Customer response

  11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 12, 2024 a man approached me and ask if I would like my home sprayed for pests, the eves cleared of wasp nests, and outside treated for pests. He was going to charge $159 and I said I was not interested at that price, he came down to $99. I ask him if it's a 1 time deal and he explained it would be today, 1 month from now, then every ************************************************ going further and he said all you have to do is call and cancel. I agreed, he sprayed my home and cleared my eves. On the morning of Sept. 3, 2024 I received a text message from ***** with Saela pest service that I will be at your house in ***** minutes for service. I texted back that I attempted to call that morning and cancel and nobody answered the phone. He texted back that he already completed the service. On Friday 11/01/2024, I receive a text from ***** again saying he will be there in ***** minutes to spray, I told him he better not step foot on my property and that I was calling to cancel. The lady on the phone in broken english when I called was very rude and said my service is terminated and I will be charged $397.50 for terminated my contract early, which if you remember *****, the 1st time on August 12th said there is no contract. They also never even sprayed the inside of my home, they conveniently come when no one is home so they just have to spray the outside.

  

  Business response

  11/13/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩