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          Non-Profit Organization

          Sundance Film Festival

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            After paying $850 for a film package (over $900 with tax), and supposedly getting early access to tickets, the Sundance website froze up the minute it opened and was sold out of tickets within seconds. For $850 there should be some guarantee of tickets. Instead I had to join a waitlist for any movie I wanted to see and was never able to use all of my tickets. Worse than the Taylor Swift debacle - at least there you didn’t have to pay in advance for a ticket you never got.

          • Initial Complaint

            01/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a pass to see the award winners from Sundance Film Festival back in December as a gift. There were two options - in-person for $250 or an online pass for $200. Since I live in New York and didn't plan on going to Utah I purchased the online pass. The $50 difference made sense to me because it's obviously less of an expense for Sundance to stream films to users rather than providing a theatre. I have uploaded pictures of the "in-person" pass description and that of the "online" pass description. They are exactly the same. Throughout the transaction process nowhere did it say that many films would not actually be available to watch with an online pass. With this particular ticket, I had to wait until the winners were announced January 27 to make my selections (4 for Saturday the 28th and 4 for Sunday the 29th). When attempting to add films to my schedule many of the ones I wanted to watch were not available for me to watch online (see uploads). This was very disappointing to find out the day ahead. When emailing with Sundance they said that the films that were and weren't available were beyond their control due to filmmakers privacy and protection. I can understand this but that should've been mentioned before purchasing. Maybe they should not sell online passes at all if that is the case. They would not allow for a refund due to their final sales. I would not complain if I tried to get a refund for simply changing my mind or if something came up this weekend. But they literally are not fulfilling their end of what I purchased, which was to get to choose 8 films from all of the award winners. This is my opinion, is false advertising and is legitimate grounds for a refund, regardless of their policy.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 45

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1825 Three Kings Dr

          Park City, UT 84060-7284

          Visit Website
          (435) 658-3456

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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