Complaints

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 04/01/2022 I began receiving bills for utilities that the business claims i accrued. I asked for proof of this and a total amount and they refused to provide it, yelled at me, and pointed a finger in my face. They have billed the same charges not for 3 months without providing even a total amount owed and each time over $65 in "billing fees" of the bills they are refusing to provide details of. If you state you will not pay them as you do not believe them to be legitimate, they begin attempting to evict you. additionally they have sent me a letter stating they are going to remove my US Army prescribed Service Animal if i fail to comply with what they want.

  

  Business response

  07/11/2022

  Good afternoon,
  
  We have sent copies of the *** utility bills for March, April, and May, along with ************************ ledger, detailing the vacant utility charges as they were not placed in his name at the time of his apartment transfer. Each time we received a **** those charges were added to his account, which is why he received additional charges for three months. We have received all bills from when he transferred apartments to when he had them put in his name so he should no longer be receiving additional vacant utility billing from us.
  
  As per the signed lease agreement (pages *****, *****) should any animal be deemed a nuisance or a resident is not picking up after it, we are within our rights to ask them to remove the animal as we would do for any occurrence of animal rule violations. We are not denying him the use of a service animal provided all animal addendums are followed.
  
  All utility bills, his ledger, and his lease have been provided to him today, July 11, 2022.
  Sincerely,
  
  Peak Cares Resident Support Team

• Initial Complaint

  04/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to contact someone since April 18 regarding my NTV. Both the Property Manager and Regional managers were out of the office last week. Was told and have a voicemail and documentation saying that they received our intent to vacate on April 18, but now are asking us to provide all of this additional information we have never been asked for previously, and has pushed back our NTV date by 10 days, costing us around $700.This all comes about due to a survey sent out titled ******************** Renewal Survey in which we submitted a response saying we would not be renewing our lease. Allegedly this survey does not get back to the apartment complex, however when we submitted last year at this time someone contacted us from Ashton ***** the very next morning about our lease. This was completed on March 15, and we have documentation of completion of survey. We should not be responsible for any extra rent due to Ashton *****, but have tried to settle with getting our NTV to be dated April 18 when in fact it should be March 15.For a company whos motto is Peak Cares it seems all they care about is taking advantage of customers over ancient policies.

  

  Business response

  05/06/2022

  Hi *******,
  
  
  Thank you for bringing your concern to our attention. We were notified that have you had conversations with the Community Manager of ************, our Regional Manager, and our Peak Cares team that has carefully analyzed your situation. After further review and discussion, it was determined that official notice to vacate was not properly given. The Lease Renewal Survey is an internal survey for us to get a pulse on your experience so far with the property. We ask that you refer to your lease agreement as that will guide for in giving proper notice to vacate. We value all residents and are happy to review anything else additionally in your lease agreement.

  Kindest Regards, Peak Living Management

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived in Autumn Lakes Apartments since 2017. I never had any issues. Once the pandemic hit, things got bad. My hours were cut and work and it was hard keeping up with rent. I applied for rent relief and got approved for what I was behind and it was paid. I was still struggling with other bills and was paying what I could monthly towardz rent. My lease was up January 31, 2022. I received a notice on my door stating they were not going to renew my lease and I had to out by the end of my lease or legal action was going to be taken. I received a call from the rental office asking if I wanted to apply for rent relief again because I was able to one more time. I did just that. I turned my keys in and received a call from ****** in the office stating they received my keys. I then received another call from ***** asking if I wanted to renew my lease because it ended the end of January. This call was towards the end of February. I then received an email stating I was going to be charged a month to month fee for rent since I did not renew my lease. I have called and emailed them several times and have not received a response from them. The rent relief program emailed them in January to complete their portion of the application and it has yet to be done after ****** told me it was going to be done when I spoke with him on February 1st and I gave him the application number. I am very disappointed with their actions or lack of actions towards tenants that were trying their best to at least pay something during the pandemic and applied for rent relief for help. If the property manager is not going to do their part for rent relief, then way have the tenants apply? And they even charged me for February and probably March for rent when I moved out before February. They disabled my access to the website to check my balance and make payments

  

  Business response

  03/16/2022

  Peak Living does not manage Autumn Lakes anymore.  Please reach out to the current management company for more information on this complaint.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩