Complaints

• Initial Complaint

  11/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Nov. 19th 2024. $39.99 I spoke to them and was informed I was charged a non refundable "maintenance fee" for not logging into my account for over **************************************** ***************** I had them delete my account.

  Business response

  11/21/2024

  We have reviewed the case and the refund was processed back to the users original card

• Initial Complaint

  11/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company claims that the women are local but they are not. Some of the women seem to be AI generated responses and designed to get money out of their customers with long winded conversation! Nothing says this is a legitimate company !

  Business response

  11/19/2024

  Thank you for your message. We are happy to review the user's complaint and consider potential refund, if user claims are indeed correct, however no active user account was located under the email that this complaint was sent from. We kindly ask the user to reach out to the support email using email ID that was used on the site so that this case can be appropriately investigated. Thank you

• Initial Complaint

  09/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business puports to be a site for connecting with locals. My brother (***** ********** age 67 and not mentally competent) found his way to this site. He has been engaging with a person claiming to be from his town (*************, **) and shown a picture of an attractive 30 year old woman. She has told my brother that she is very excited to meet him and wants to get to know him better prior to meeting. We discovered thru credit card records that they have talked dozens of times over the last month. Each call costing him 40 to 60 dollars. She has yet to set a meeting. It's always,"maybe this weekend." I believe her profile to be fake. She is employed by the business to string my brother along and bill him as much as possible. The company is taking advantage of a gullible, schizophrenic person who is not capable of seeing the ruse.Please make other people aware that the "local" profiles on their site are fake. The business puports to be a match making site; but the advertising is false and misleading.

  Business response

  09/26/2024

  Thank you for raising this concern. We would need additional information on the user mentioned in the complained so this case could be investigated further as we do not collect personal information of the users and cannot identify the user mentioned in the complaint. Users can be identified either by their username or email id and we would kindly request to provide that information for further checks. 

  Also, since this concern is raised not by the user himself but by another person (brother), we would need documents proving that the person who submitted the complaint is a legal guardian of the user mentioned in the complaint to ensure that we can proceed and suspend the users account on the guardians request. Alternatively, it is also advised that the guardian limits the users exposure to the internet or to the website so there are no further charges incurred while this case is being looked into. 

  P.S. since the complaint contains sensitive personal information of the user, we appreciate that it is not made public to protect the privacy of the user. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩